Dynamic Customer Service & Sales Administration Assistant – Remote Independent Contractor – 2+ Years Experience – Join brighthush

About brighthush and the Remote Talent Revolution

brighthush is a leading remote talent partner that connects Australian businesses with top-tier professionals across the Philippines. With a mission to empower companies through flexible, high‑quality talent solutions, brighthush has built a reputation for reliability, innovation, and a deep understanding of the hospitality and accommodation industry. Our clients rely on us to deliver exceptional customer service, seamless sales administration, and accurate invoicing—all while maintaining the agility that modern businesses demand.

As part of our growing team, you will be at the forefront of a dynamic, fully remote environment that values autonomy, continuous learning, and a culture of collaboration. Whether you’re a seasoned customer‑service professional or a sales administrator looking to elevate your career, brighthush offers the platform, tools, and support you need to thrive.

Position Overview

We are seeking a friendly, confident, and detail‑oriented Customer Service & Sales Administration Assistant to join our Australian administration team as an independent contractor. In this role, you will be the first point of contact for all inbound calls, manage outbound follow‑ups, and support the invoicing and order‑processing workflow using MYOB. Your strong telephone etiquette, numerical accuracy, and proactive approach will help us maintain strong relationships with existing customers and nurture new prospects.

Key Responsibilities

• Inbound Call Management – Serve as the primary receptionist for all customer and business calls during Australian business hours (9 AM–5 PM, Monday‑Friday). Use the company’s VoIP softphone to answer, triage, and resolve inquiries or transfer to the appropriate colleague.
• Order Capture & Confirmation – Take telephone orders, verify product codes, quantities, delivery dates, and special instructions. Ensure all details are accurately recorded in the customer‑relationship management system.
• Customer Support & Issue Resolution – Provide product information, stock availability, pricing, invoice status, freight details, and delivery updates. Handle complaints calmly and escalated complex issues promptly.
• Outbound Relationship Building – Proactively call existing customers to maintain relationships, assess ongoing supply needs, and encourage repeat orders. Identify upselling and cross‑selling opportunities in a consultative, non‑pressure manner.
• Lead Follow‑Up – Engage new prospects supplied by our external telemarketing partner. Prioritize leads who have requested brochures, samples, or quotations, and conduct follow‑up conversations to move them through the sales funnel.
• MYOB Invoicing & Bookkeeping – Process sales orders and invoices in MYOB with a focus on accuracy. Perform basic bookkeeping tasks, reconcile accounts, and support the Australian office’s regular invoicing workload.
• General Administration – Handle email support, process online orders, manage electronic attachments, and maintain organized filing systems. Use Microsoft Outlook, Excel, Word, and Google Workspace to manage daily tasks efficiently.
• Team Collaboration – Work closely with the two‑person administration team, share updates, and ensure all tasks are completed on time. Escalate large opportunities or complex negotiations to the Australian sales team.
• AI & Productivity Tools – Leverage approved AI tools (ChatGPT, Claude, etc.) to enhance email correspondence, research, and Excel formula creation, while maintaining strict confidentiality and data security.

Essential Qualifications

• Minimum 2–3 years of experience in customer service, sales administration, or order processing.
• Proven telephone and customer‑service skills with a friendly, confident, and professional demeanor.
• Hands‑on MYOB invoicing experience and basic bookkeeping knowledge.
• Excellent numerical accuracy and attention to detail, especially with invoices, orders, GST, and freight charges.
• Strong command of spoken and written English; ability to communicate clearly and effectively with customers.
• Proficiency in Microsoft Outlook, Excel, Word, and the Microsoft 365 suite.
• Independent problem‑solving, strong organizational skills, and the ability to manage multiple priorities while keeping inbound calls as the top priority.
• Experience with VoIP softphone systems and CRM platforms is a plus.
• Willingness to complete a practical MYOB invoicing test and live inbound/outbound call role‑play during recruitment.

Preferred Qualifications

• Experience using modern AI productivity tools (ChatGPT, Claude, etc.) for email drafting, research, and data analysis.
• Knowledge of the hospitality and accommodation industry, including common product categories and supplier relationships.
• Previous experience in a remote, independent contractor role with a clear understanding of self‑management and accountability.
• Familiarity with Australian business practices, GST, and invoicing regulations.

Skills & Competencies

• Exceptional verbal communication and active listening.
• Strong numerical aptitude and meticulous attention to detail.
• Proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Ability to use AI tools responsibly and ethically.
• Self‑motivation, time‑management, and the ability to work independently in a remote setting.
• Strong customer‑centric mindset and a consultative sales approach.
• Adaptability to changing priorities and the ability to troubleshoot quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service & Sales Administration Assistant, you will:

• Gain hands‑on experience with MYOB, advanced Excel functions, and AI‑powered productivity tools.
• Develop a deep understanding of the hospitality supply chain and customer‑relationship management.
• Progress into senior administration, sales support, or even a full‑time role within brighthush or our client’s organization.
• Participate in regular virtual training sessions, webinars, and industry conferences.
• Receive mentorship from experienced team members and access to a network of remote professionals.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even though you will be working remotely, you will:

• Participate in weekly virtual stand‑ups and monthly team meetings.
• Have access to a dedicated Slack channel for quick communication and support.
• Receive a comprehensive onboarding program that covers company policies, tools, and best practices.
• Enjoy a flexible schedule that aligns with Australian business hours while allowing you to manage your own time.
• Be part of a supportive community that values work‑life balance and professional growth.

Compensation, Perks & Benefits

As an independent contractor, you will receive a competitive monthly fee ranging from $1,800 to $2,200 AUD, paid on a bi‑weekly basis. In addition to your base compensation, you will benefit from:

• Flexible work hours that fit your personal schedule.
• Access to a curated library of e‑learning courses and industry resources.
• Regular performance reviews and feedback sessions.
• Opportunities to earn bonuses based on customer satisfaction metrics and sales targets.
• Participation in a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.
• Recognition programs that celebrate outstanding contributions and milestones.

How to Apply

If you are a proactive, customer‑focused professional with a passion for sales administration and a knack for technology, we want to hear from you. Submit your application through the brighthush portal, and be prepared to showcase your MYOB skills and telephone proficiency during the interview process.

Join brighthush today and become part of a forward‑thinking team that is reshaping the future of remote work in the hospitality industry.

Ready to take the next step? Click the link below to apply and start your journey with brighthush.