Senior Customer Success Manager – Home Improvement Marketing Agency – Remote, Full‑Time – Join brighthush to Drive Growth for Kitchen & Bathroom Remodeling Clients

About brighthush

At brighthush, we’re redefining the way kitchen and bathroom remodeling companies connect with their ideal customers. As a high‑velocity Meta and Google Ads agency, we craft compelling creatives, execute data‑driven campaigns, and turn every click into a booked job. Our clients range from boutique local remodelers to large regional enterprises across the United States, and we’re on a mission to help them scale faster, smarter, and more sustainably.

Founded on a simple belief: great marketing should be as reliable as a well‑finished countertop, and as transformative as a new shower enclosure, brighthush has grown from a handful of accounts to a portfolio of 200+ active clients. We’re now looking for a seasoned Customer Success Manager to join our remote, high‑performance team and help us build a world‑class client success system that will support our next wave of growth.

Why brighthush?

• Impact‑Driven Culture: Every day, you’ll see the direct results of your work—more leads, higher conversion rates, and happier clients.
• Remote‑First, Flexible: Work from anywhere in the U.S. with a clear 8 AM–5 PM CST schedule that respects your personal life.
• Growth Path: Start as a CSM, then move into CSM Manager, Pod Lead, or Operations Leadership roles as we expand.
• Competitive Compensation: Base pay plus performance bonuses, with On‑Target Earnings of $8,000–$10,000/month.
• Learning & Development: Quarterly training on the latest Meta/Google Ads strategies, client psychology, and leadership skills.
• Community & Collaboration: Work alongside media buyers, creatives, and another CSM in a pod structure that encourages knowledge sharing.

Key Responsibilities

As a Customer Success Manager at brighthush, you’ll own a portfolio of home‑improvement clients from onboarding to retention, ensuring they achieve measurable growth and stay loyal to our agency.

• Account Ownership: Manage 20–40+ active accounts, scaling to 50+ as you grow.
• Client Relationship Management: Serve as the primary point of contact, building trust, understanding business goals, and aligning marketing strategies with client objectives.
• Retention & Upsell: Conduct regular check‑ins, analyze performance dashboards, and recommend upsell opportunities that drive incremental revenue.
• Issue Escalation & Problem Solving: Identify potential churn signals, troubleshoot campaign or billing issues, and collaborate with the media buying and creative teams to resolve them within 24 hours.
• Process Development: Design and document onboarding flows, health‑check templates, reporting cadences, and churn‑prevention playbooks that can be replicated across the organization.
• Data‑Driven Reporting: Produce weekly and monthly performance reports for clients, highlighting key metrics such as MRR, lead volume, cost per lead, and ROI.
• Client Advocacy: Secure referrals, reviews, and testimonials that showcase the value of brighthush’s services.
• Team Collaboration: Participate in pod meetings, share best practices, and mentor junior CSMs as you progress into leadership roles.

Essential Qualifications

• 3+ years of client success or account management experience in the home‑improvement or contractor industry, with a focus on kitchen and bathroom remodeling.
• Proven track record of managing 20+ client accounts simultaneously, delivering measurable growth and high retention rates.
• Agency background in lead generation or Meta/Google Ads for local service businesses.
• Experience building and scaling CS processes—onboarding, health tracking, reporting, and churn mitigation—rather than merely following them.
• Exceptional organizational skills, with the ability to juggle multiple priorities and meet deadlines without constant supervision.
• Strong communication skills—both written and verbal—capable of handling difficult conversations with confidence and empathy.
• Fluent in English; additional languages are a plus.
• Available Monday–Friday, 8 AM–5 PM CST.

Preferred Qualifications

• Experience with Meta and Google Ads campaign management, including budgeting, audience segmentation, and performance optimization.
• Familiarity with CRM and marketing automation tools such as HubSpot, Salesforce, or similar platforms.
• Data‑analysis proficiency—comfortable working with spreadsheets, dashboards, and interpreting key performance indicators.
• Leadership potential—demonstrated ability to mentor peers or lead small teams.
• Knowledge of local SEO, Google My Business, and other digital marketing channels relevant to home‑improvement businesses.

Skills & Competencies

• Client‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Strategic Thinking: Ability to translate data into actionable insights that drive business growth.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions.
• Collaboration: Comfortable working cross‑functionally with media buyers, creatives, and product teams.
• Adaptability: Thrive in a fast‑paced, evolving agency environment.
• Time Management: Prioritize tasks, manage calendars, and meet deadlines consistently.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you prove your value, you’ll have the chance to:

• Lead a team of CSMs as a CSM Manager, shaping the client success function across the agency.
• Transition into Pod Lead or Operations Leadership, overseeing cross‑functional teams and driving process excellence.
• Participate in quarterly leadership workshops, mentorship programs, and industry conferences.
• Earn certifications in Meta, Google Ads, and advanced analytics to stay ahead of the curve.

Work Environment & Culture

Our remote, pod‑based structure fosters autonomy, accountability, and collaboration. You’ll work closely with a dedicated media buying and creative team, sharing insights and celebrating wins together. We value transparency, continuous improvement, and a healthy work‑life balance—so you can focus on delivering results without sacrificing personal time.

Compensation & Perks

• Base Pay: Competitive hourly rate, with the potential to earn $8,000–$10,000/month in On‑Target Earnings.
• Performance Bonuses: Monthly bonuses tied to MRR collected, qualified referrals, client reviews, and testimonials.
• Remote Flexibility: 100% remote, independent contractor role with a clear 8 AM–5 PM CST schedule.
• Health & Wellness: Access to a virtual wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Professional Development: Quarterly training budgets, conference travel, and certification reimbursements.
• Team Culture: Quarterly virtual happy hours, team‑building activities, and a culture of recognition.

How to Stand Out

When applying, please include:

• Specific examples of home‑improvement or contractor clients you’ve managed.
• The number of accounts you handled simultaneously.
• A concrete story where you identified a churn risk and successfully retained the client.
• Any process improvements you implemented that increased efficiency or client satisfaction.

Ready to Join brighthush?

If you’re a proactive, results‑driven Customer Success Manager with a passion for the home‑improvement industry, we want to hear from you. Bring your expertise, your curiosity, and your drive to help our clients thrive—and let’s build the next generation of client success at brighthush together.

Apply now and become a key player in a fast‑growing agency that’s changing the face of kitchen and bathroom remodeling marketing.