Dynamic Customer Solutions Specialist – Global Healthcare Product Support & Order Management

About brighthush and the Healthcare Innovation Landscape

brighthush is a trailblazer in the medical device and home‑care sector, delivering high‑quality, life‑enhancing products to patients, caregivers, and healthcare professionals worldwide. With a robust portfolio that spans home‑care, long‑term care, retail, and e‑commerce channels, brighthush operates in over 100 countries, consistently expanding through organic growth and strategic acquisitions. Our mission is simple yet powerful: “Leading the World with Innovative Healthcare Solutions that Enhance Lives.” By combining cutting‑edge technology, rigorous quality standards, and a customer‑centric culture, we empower individuals to live healthier, more independent lives.

Why This Role Matters

As a Customer Solutions Specialist at brighthush, you become the frontline ambassador of our brand, ensuring that every interaction—whether a quick phone call or a detailed email—delivers clarity, confidence, and care. In a fast‑paced environment, you’ll translate complex product information into actionable solutions, manage orders with precision, and resolve inquiries with empathy and efficiency. Your work directly influences customer satisfaction, repeat business, and the overall reputation of brighthush in a highly competitive market.

Key Responsibilities

• Customer & Sales Rep Support: Resolve inquiries, explain product features, provide accurate quotes, process orders, returns, and handle all service needs for customers and sales representatives across the U.S. and Canada.
• Quality & Compliance: Document complaints and respond to Post‑Market Surveillance requests in line with company quality guidelines, ensuring timely and accurate reporting.
• High‑Volume Communication: Manage inbound and outbound calls with professionalism, courtesy, and a solution‑oriented mindset.
• Issue Resolution: Address all customer‑related inquiries with extreme accuracy and efficiency, turning challenges into opportunities for delight.
• Product Knowledge Mastery: Develop a deep understanding of brighthush’s product line to recommend accessories, suggest substitutes for back‑ordered items, and provide informed guidance.
• Order Management: Enter and process orders received via phone with meticulous accuracy, ensuring timely fulfillment.
• Back‑Order Management: Provide product availability updates, manage back‑orders, and keep customers informed throughout the process.
• Sales Team Collaboration: Support the sales team with daily service needs, acting as a bridge between customer demands and product capabilities.
• Follow‑Up & Accuracy: Conduct follow‑ups to confirm order accuracy and deliver an effortless customer experience.
• Product Assembly Assistance: Offer phone‑based guidance on product assembly and parts inquiries, enhancing customer confidence and satisfaction.
• Technology Proficiency: Utilize current and future systems to handle high volumes of inquiries, becoming proficient in new tools as they are introduced.
• Performance Excellence: Consistently achieve performance goals and key performance indicators (KPIs), contributing to team success.

Essential Qualifications & Preferred Experience

• Education: High school diploma or equivalent. A post‑secondary certificate in business, healthcare, or a related field is a plus.
• Experience: Prior customer service experience is highly preferred, especially in a fast‑paced, call‑center environment. Experience in the medical device or healthcare industry is a distinct advantage.
• Technical Skills: Proficiency in Microsoft Office Suite; familiarity with SAP or similar ERP systems is beneficial.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Problem‑Solving: Strong analytical mindset, quick learner, and ability to think on your feet to devise innovative solutions.
• Empathy & Patience: Demonstrated ability to listen actively, show empathy, and remain patient under pressure.
• Flexibility: Willingness to work flexible hours, typically Monday‑Friday between 9 AM–6 PM EST, with occasional weekend or evening coverage as needed.
• Performance Metrics: Maintain a scorecard with an A/B average to qualify for promotion and career advancement.

Skills & Competencies for Success

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong organizational skills and meticulous attention to detail.
• Adaptability to new technologies and evolving product lines.
• Team collaboration and cross‑functional communication.
• Resilience and composure in high‑pressure situations.
• Continuous learning orientation and curiosity about industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Solutions Specialist, you’ll have access to:

• Structured career pathways that can lead to roles in Sales Support, Product Management, or Operations.
• Regular training sessions on new product launches, regulatory updates, and advanced customer service techniques.
• Mentorship programs pairing you with senior leaders for guidance and skill development.
• Cross‑departmental projects that broaden your exposure to supply chain, marketing, and quality assurance.
• Performance‑based incentives and recognition programs that reward excellence.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our values—innovation, integrity, and impact—guide every decision and interaction. You’ll work in a supportive team that celebrates diversity, encourages open dialogue, and values work‑life balance. Our modern, tech‑enabled workspace is designed to empower you to perform at your best, whether you’re on the phone, in the office, or working remotely.

Compensation, Perks, and Benefits

Competitive hourly rate ranging from $19.00 to $21.00, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement savings plan with company match.
• Employee wellness programs and resources.
• Professional development budget and tuition reimbursement.
• Employee discount on brighthush products.

Equal Opportunity & Diversity Commitment

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We prohibit discrimination on the basis of race, color, religion, gender, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or any other protected characteristic.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a dynamic environment, and want to be part of a company that truly makes a difference, we encourage you to apply today. Join brighthush and help us continue to lead the world with innovative healthcare solutions that enhance lives.

Ready to make an impact? Click the link below to submit your application and start your journey with brighthush.