Dynamic Customer Solutions Specialist – Parts & Equipment Support & Client Success Expert at brighthush

About brighthush

brighthush is a leading distributor of restaurant equipment, HVAC systems, and residential appliance parts, renowned for its rapid growth, relentless innovation, and commitment to customer excellence. With a presence that spans the Midwest and beyond, we empower restaurants, hotels, and home service providers to keep their operations running smoothly. Our culture is built on safety, integrity, and a shared passion for solving complex problems—qualities that set us apart in a highly competitive market.

Over the past decade, brighthush has earned recognition on the Inc. 5000 list for 15 consecutive years, the Crain’s Fast 50 list ten times, and the Chicago Tribune Top Workplace award for four straight years. These accolades reflect our dedication to creating a workplace where employees thrive, innovate, and feel genuinely appreciated.

Why Join brighthush?

At brighthush, we believe that the best solutions come from people who are curious, collaborative, and unafraid to challenge the status quo. As a Customer Solutions Specialist, you will be the frontline of our customer experience, ensuring that every client receives the right part, the right price, and the right service—every single time. If you thrive in a fast‑paced environment, love building relationships, and enjoy turning challenges into opportunities, brighthush is the place for you.

Key Responsibilities

• Handle a high volume of inbound and outbound calls (50–70 per day) while delivering exceptional customer service.
• Process quotes, orders, returns, and adjustments accurately and efficiently across multiple systems.
• Identify and source OEM replacement parts, coordinating with vendors and internal teams to meet customer needs.
• Track order status, provide real‑time updates, and resolve any issues that arise during the fulfillment cycle.
• Maintain detailed, organized records in our CRM and inventory management platforms.
• Collaborate with cross‑functional teams—sales, logistics, and technical support—to ensure seamless service delivery.
• Contribute to continuous improvement initiatives by sharing insights on process bottlenecks and customer pain points.
• Participate in regular training sessions to stay current on product knowledge, industry trends, and best practices.

Essential Qualifications

• Minimum of 1 year of customer service experience (in‑person or over the phone).
• Fluent in English; bilingual skills are a plus.
• Strong communication skills—both verbal and written—across all levels of the organization.
• Exceptional organizational abilities with a keen eye for detail.
• Proactive, team‑oriented mindset with a positive, adaptable attitude.
• Basic computer proficiency (MS Office, email, and web-based applications).
• Reliable high‑speed internet connection for remote work.
• Availability to work Monday–Friday, 12:00 PM–9:00 PM EST, with flexibility for occasional schedule adjustments.

Preferred Qualifications

• Experience in the restaurant, HVAC, or appliance parts industry.
• Knowledge of Excel and PowerPoint—while not mandatory, it will accelerate your onboarding and earn you “gold stars” in performance reviews.
• Prior experience with CRM or ERP systems used in parts distribution.
• Demonstrated ability to manage multiple priorities in a fast‑moving environment.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and decision‑making skills.
• Excellent time‑management and multitasking abilities.
• Adaptability to new technologies and processes.
• Collaboration and teamwork across departments.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Solutions Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training on product lines, industry regulations, and customer engagement strategies.
• Cross‑departmental shadowing to broaden your skill set.
• Clear career pathways to roles such as Senior Specialist, Team Lead, or Operations Manager.
• Support for professional certifications and continuing education.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and work‑life balance. Our team is diverse, inclusive, and driven by a shared mission to deliver outstanding service. Highlights include:

• Casual dress code—comfort meets professionalism.
• Team member appreciation events and recognition programs.
• Volunteer opportunities that allow you to give back to the community.
• Quarterly profit‑sharing bonuses that reward collective success.
• On‑demand pay options—access your earnings as you earn them.
• Flexible remote work options with a supportive virtual office environment.

Compensation & Benefits

Base Salary: $37,348.78 – $50,403.56 annually (approximately $17.96 – $24.23 per hour), commensurate with experience and qualifications.

Benefits Package

• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee Assistance Program.
• Paid time off, sick leave, holidays, and parental leave.
• Professional development stipend.
• Quarterly profit‑sharing bonus and annual performance bonus.

Perks

• brighthush Pride: Explore our virtual tour and culture videos to get a feel for our vibrant workplace.
• Quarterly profit‑sharing bonus.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Casual dress code.
• On‑demand pay options.
• All traditional benefits—health insurance, 401(k) match, employee assistance, and paid time off.

How to Apply

Ready to bring your enthusiasm, integrity, and customer‑first mindset to brighthush? Click the button below to submit your application and join a team that values innovation, collaboration, and personal growth.

Apply Now

Conclusion

If you are passionate about delivering top‑notch customer service, thrive in a dynamic environment, and want to grow your career with a company that rewards hard work and creativity, brighthush invites you to apply today. Join us and help shape the future of parts distribution while enjoying a supportive, inclusive, and rewarding workplace.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.