Senior Customer Service Representative II – Order Management & Client Success Specialist at brighthush

About brighthush

brighthush is a leading provider of high‑quality veterinary products and services, dedicated to supporting animal health professionals across the United States. With a legacy of innovation, reliability, and customer‑centric solutions, brighthush empowers veterinarians, clinics, and animal care facilities to deliver exceptional care to pets and livestock alike. Our culture is built on collaboration, continuous learning, and a passion for improving animal health outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values your expertise, encourages professional growth, and rewards performance. We offer a supportive work environment, competitive compensation, and a comprehensive benefits package that includes health, dental, vision, retirement plans, paid time off, and ongoing training opportunities. Whether you’re a seasoned customer service professional or an ambitious newcomer, brighthush provides the resources and mentorship you need to thrive.

Key Responsibilities

As a Customer Service Representative II, you will play a pivotal role in ensuring seamless order processing, exceptional client support, and accurate record‑keeping. Your day‑to‑day tasks will include:

• Order Management: Accurately enter, update, and track customer orders, quotes, returns, and exchanges in our ERP system (SAP or equivalent).
• Customer Interaction: Serve as the primary point of contact for internal and external customers, providing timely, courteous, and solution‑focused assistance.
• Data Integrity: Maintain up‑to‑date customer, territory, and facility records; ensure all interactions are documented in the CRM.
• Reporting & Analytics: Generate and analyze reports on order status, shipment schedules, and customer feedback to identify trends and improvement opportunities.
• Compliance & Governance: Adhere to brighthush, state, and federal regulatory guidelines; support Accounts Receivable processes and pricing accuracy.
• Cross‑Functional Collaboration: Build strong relationships with sales, manufacturing, logistics, and finance teams to resolve issues and streamline operations.
• Process Improvement: Identify bottlenecks in order entry or customer service workflows and propose actionable solutions.
• Product Knowledge: Stay current on brighthush product lines, promotions, and policy changes to provide accurate information to customers.
• Additional Duties: Perform telephone order upgrades, promote new products during calls, and conduct outbound outreach to upsell services.

Essential Qualifications

• High School Diploma or equivalent.
• Exceptional customer service skills with a proven track record of resolving inquiries efficiently.
• Strong organizational abilities and meticulous attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating ERP systems.
• Ability to multitask across multiple computer systems and communication platforms.
• Comfortable working in a fast‑paced, collaborative office environment.

Preferred Qualifications

• Associate’s Degree or higher in Business, Communications, or a related field.
• Experience using SAP or a comparable ERP platform.
• Background in the veterinary or pharmaceutical industry.
• Knowledge of Accounts Receivable processes and pricing strategies.
• Previous experience in a customer‑facing role with a focus on order entry.

Skills & Competencies

Success in this role requires a blend of technical proficiency and soft skills:

• Analytical Thinking: Ability to interpret data, spot discrepancies, and recommend corrective actions.
• Problem‑Solving: Quickly diagnose issues and collaborate with cross‑functional teams to implement solutions.
• Time Management: Prioritize tasks effectively to meet deadlines and maintain high service levels.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Customer‑Centric Mindset: Consistently put the customer’s needs first and strive for excellence in every interaction.
• Team Collaboration: Work seamlessly with colleagues across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative II, you will have the opportunity to:

• Progress to senior customer service roles, such as Team Lead or Customer Success Manager.
• Transition into related functions like Sales Support, Logistics Coordination, or Product Management.
• Participate in ongoing training programs, including product certifications, leadership workshops, and cross‑functional shadowing.
• Earn performance‑based bonuses and recognition awards.
• Contribute to process improvement initiatives that shape the future of our customer service operations.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking workplace. Our office is designed for teamwork, with open spaces, dedicated meeting rooms, and ergonomic workstations. We celebrate diversity, encourage open communication, and support work‑life balance through flexible scheduling and remote work options when appropriate. Employees enjoy:

• Regular team‑building events and community outreach projects.
• Access to a modern, fully equipped office with the latest technology.
• Mentorship programs pairing new hires with experienced leaders.
• A culture of transparency, where ideas are welcomed and feedback is constructive.

Compensation & Benefits

While the base salary for this role ranges from $17.36 to $22.55 per hour (equivalent to approximately $36,108 – $46,904 annually), the final offer will reflect your experience, skills, and geographic location. In addition to competitive pay, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee wellness programs and mental health resources.
• Tuition reimbursement for relevant courses and certifications.
• Employee discounts on brighthush products and services.

How to Apply

Ready to join a team that values your expertise and offers a platform for growth? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Join brighthush – Where Passion Meets Purpose

At brighthush, we’re more than a company; we’re a community dedicated to improving animal health worldwide. If you’re driven by a desire to provide outstanding customer service, thrive in a collaborative environment, and grow your career, we want to hear from you. Apply now and become part of a team that makes a real difference in the lives of pets, their owners, and the professionals who care for them.