Seasoned Bilingual Customer Success Agent – Spanish & English – Remote (Florida) – Call Center & Client Support Specialist

About brighthush

brighthush is a forward‑thinking financial services firm dedicated to empowering families across the United States to achieve their homeownership dreams. With a legacy of innovation, integrity, and community impact, brighthush blends cutting‑edge technology with personalized service to deliver seamless mortgage solutions. Our mission is simple: make homeownership accessible, affordable, and stress‑free for every customer, regardless of their background or financial history.

As a rapidly expanding organization, brighthush is committed to fostering an inclusive culture where every team member feels valued, heard, and inspired to grow. We believe that our people are our greatest asset, and we invest heavily in continuous learning, mentorship, and career advancement. Whether you’re just starting your professional journey or looking to elevate your expertise, brighthush offers a vibrant, collaborative environment that rewards dedication, creativity, and a passion for customer success.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences a family’s path to homeownership, creating lasting value for both our clients and the communities we serve.
• Remote Flexibility: Work from the comfort of your home in Florida while staying connected to a dynamic team of professionals.
• Growth Opportunities: Clear career pathways from Customer Success Agent to Senior Agent, Team Lead, or Manager, supported by structured training and mentorship.
• Competitive Compensation: Base salary plus performance bonuses, comprehensive benefits, and a generous paid time‑off policy.
• Inclusive Culture: A workplace that celebrates diversity, promotes work‑life balance, and encourages open dialogue.

Key Responsibilities

As a Bilingual Customer Success Agent, you will be the frontline advocate for our clients, ensuring their experience is smooth, informed, and positive. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from Spanish‑ and English‑speaking customers with professionalism and empathy.
• Diagnosing and resolving a wide range of customer inquiries, from loan status updates to payment questions and policy clarifications.
• Providing accurate, timely information about mortgage products, application processes, and eligibility requirements.
• Documenting all interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Escalating complex issues to specialized teams while maintaining clear communication with the customer.
• Collaborating with cross‑functional teams (Underwriting, Credit, Marketing) to streamline customer journeys.
• Participating in continuous improvement initiatives to enhance service quality and operational efficiency.

Essential Qualifications

• High school diploma or GED; college coursework or a bachelor’s degree is a plus.
• Fluency in both Spanish and English (written and spoken).
• Strong multitasking ability, with a proven track record of handling high call volumes while maintaining accuracy.
• Excellent communication skills, including active listening, clear articulation, and a customer‑centric mindset.
• Basic computer literacy: comfortable navigating multiple applications, spreadsheets, and CRM platforms.
• Local residency in Jacksonville, FL, or the broader Florida area to meet regulatory requirements.
• Positive attitude, resilience, and a willingness to learn and adapt in a fast‑paced environment.

Preferred Qualifications

• 1–2 years of experience in a call center, customer service, or client‑facing role.
• Previous experience in the financial services or mortgage industry.
• Knowledge of mortgage terminology, loan processes, and regulatory compliance.
• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
• Demonstrated ability to meet or exceed performance metrics (e.g., average handle time, customer satisfaction scores).

Core Skills & Competencies

• Customer‑First Mindset: Ability to anticipate needs and deliver proactive solutions.
• Problem‑Solving: Analytical thinking to troubleshoot issues and identify root causes.
• Time Management: Prioritizing tasks effectively in a high‑volume environment.
• Team Collaboration: Working seamlessly with colleagues across departments.
• Adaptability: Thriving in a dynamic setting with evolving processes and technologies.
• Attention to Detail: Ensuring accuracy in data entry and compliance documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Agent, you will have access to:

• Structured onboarding and continuous training modules covering mortgage products, compliance, and customer engagement.
• Mentorship programs pairing you with seasoned agents and managers.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into specialized roles such as Loan Processor, Underwriting Assistant, or Customer Success Manager.
• Leadership development workshops for high‑potential employees.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote teams enjoy:

• Weekly virtual town halls to share updates, celebrate wins, and discuss challenges.
• Monthly virtual coffee chats to build camaraderie across departments.
• Access to a digital resource hub with training videos, best‑practice guides, and industry news.
• Inclusive policies that support work‑life balance, such as flexible scheduling and mental health resources.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and community outreach.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus flexible days for personal commitments.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources.
• Regular team‑building events and virtual social gatherings.

How to Apply

Ready to take the next step in your career and help families achieve their homeownership dreams? Submit your application through our careers portal and join a team that values your voice, your growth, and your impact.

Apply to brighthush Today

Join brighthush – Where Your Voice Makes a Difference

At brighthush, we’re more than a company; we’re a community of passionate professionals dedicated to transforming lives through financial empowerment. If you’re bilingual, customer‑centric, and eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Your journey to a rewarding career starts here.