Dynamic Remote Customer Support Associate – US Based – Elevate Patient Care in FinTech with brighthush

About brighthush

brighthush is a trailblazing FinTech firm that redefines how medical practices—ranging from dental and medical aesthetics to veterinary care—access financial solutions. Since our inception in 2019, we have built the simplest, fastest, and most inclusive “Buy Now, Pay Later” (BNPL) platform for healthcare providers. Our mission is to empower clinicians to treat more patients by removing financial barriers, while giving patients the flexibility they need to receive timely care.

Founded by Stanford alumni with a proven track record of successful exits, brighthush is backed by top-tier investors, including Kleiner Perkins and DCM. We operate in a high‑growth, fast‑paced environment where innovation, customer obsession, and data‑driven decision making are the cornerstones of our culture. If you thrive in a startup atmosphere and want to make a tangible impact on patient outcomes, brighthush is the place for you.

Why Join brighthush?

• Mission‑Driven Impact: Every interaction you handle directly influences the ability of medical practices to serve patients and the financial well‑being of patients worldwide.
• Career Growth: Rapid scaling means new roles, leadership opportunities, and cross‑functional projects that accelerate your professional development.
• Remote‑First Flexibility: Work from anywhere in the United States while enjoying a fully remote, supportive team environment.
• Competitive Compensation: Base salary, variable incentives, equity, and comprehensive benefits keep you rewarded for your contributions.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a collaborative atmosphere where every voice matters.

Key Responsibilities

As a Customer Support Associate at brighthush, you will be the frontline champion for both providers and patients. Your day‑to‑day tasks will include:

• Delivering one‑touch resolutions across phone, live chat, email, and SMS, ensuring every customer feels heard and valued.
• Managing a high volume of inbound and outbound interactions while maintaining accuracy, quality, and efficiency.
• Investigating inquiries, reviewing account activity, and providing timely, accurate solutions.
• De‑escalating complex situations with professionalism, empathy, and sound judgment.
• Documenting all interactions and account‑level issues in our CRM with meticulous detail.
• Collaborating with leadership to identify and implement process improvements that enhance the customer experience.
• Working cross‑functionally with Product, Engineering, Finance, and Compliance to support brighthush’s growth and operational excellence.
• Adhering to a flexible schedule that includes overnight shifts (9 PM–9 AM ET) and rotating weekend coverage.

Essential Qualifications

• Minimum of 1 year of experience in customer support or a similar customer‑facing role.
• Strong multitasking abilities and proven skill in handling omni‑channel communication (Voice, Chat, Email, SMS).
• Exceptional organizational skills with a keen eye for detail.
• High work ethic and pride in delivering top‑tier performance.
• Intermediate proficiency in Excel or Google Sheets.
• Excellent written and verbal communication skills.
• High school diploma or GED required; college degree preferred.

Preferred Qualifications

• Experience supporting consumer lending, fintech, or other financial products.
• Prior exposure to a startup environment and the agility it demands.
• Familiarity with customer support tools such as Zendesk, Intercom, or similar platforms.
• Knowledge of healthcare billing or medical practice operations.

Skills & Competencies for Success

• Customer Obsession: A genuine passion for solving problems and creating memorable experiences.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Ability to analyze complex issues and devise effective solutions quickly.
• Adaptability: Thrives in a fast‑changing environment and can pivot priorities with ease.
• Team Collaboration: Works well with cross‑functional teams and shares insights to drive continuous improvement.
• Data‑Driven Mindset: Comfortable using metrics to assess performance and identify opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Associate, you will:

• Participate in ongoing training programs covering product knowledge, compliance, and advanced customer service techniques.
• Gain exposure to product development cycles by providing frontline feedback to the engineering and product teams.
• Progress into Senior Support Specialist, Team Lead, or Customer Success Manager roles as you demonstrate leadership and expertise.
• Attend annual conferences and workshops to stay ahead of industry trends and best practices.
• Benefit from a structured mentorship program pairing you with senior leaders across the organization.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a relentless focus on customer value. We celebrate successes together, learn from challenges, and continuously iterate on our processes. Our remote team enjoys:

• Weekly virtual town halls and team check‑ins.
• Monthly company retreats (summer and winter) that bring the team together for fun, learning, and bonding.
• Flexible work hours that respect work‑life balance while meeting business needs.
• A culture of open feedback where ideas are welcomed and implemented.

Compensation & Benefits

We offer a comprehensive package designed to reward your hard work and dedication:

• Base Salary: $65,000 per year, inclusive of overnight shift differential.
• Variable Compensation: Target of $15,000 annually, paid monthly, for a total on‑target earning of $80,000.
• Equity: Generous equity grant to share in brighthush’s growth.
• Health & Wellness: Medical, vision, and dental coverage for you and your family.
• Fully remote work setup with stipend for home office equipment.
• Paid time off, including holidays and personal days.
• Professional development budget and access to industry courses.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on age, color, national origin, citizenship status, disability, race, religion, creed, gender, sexual orientation, gender identity, or any other protected characteristic.

Ready to Make a Difference?

If you are a customer‑obsessed, high‑performing professional eager to join a fast‑growing fintech that is transforming patient care, we want to hear from you. Bring your passion for problem solving, your dedication to exceptional service, and your drive to grow with a dynamic team.

Apply today and become a vital part of brighthush’s mission to make healthcare financially accessible for everyone.