Dynamic Customer Success Advocate – Remote Inbound Sales & Support Specialist at Brighthush

About Brighthush

Brighthush is a trailblazing vision‑care powerhouse that has redefined how people access high‑quality, affordable eye care. With a legacy spanning nearly three decades, we blend cutting‑edge technology, customer‑centric innovation, and a culture that celebrates creativity, resilience, and collaboration. Our mission is simple yet profound: make vision care simpler, more accessible, and more enjoyable for everyone.

At Brighthush, we believe that the best customer experience starts with a single, meaningful interaction. That philosophy fuels our award‑winning culture, drives our product development, and inspires every team member to go above and beyond. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas matter, your growth is supported, and your impact is felt across the industry.

Why Brighthush?

We’re not just another call center. We’re a community of passionate, high‑performing individuals who thrive on solving real problems and delighting customers. Here’s what makes Brighthush a standout place to work:

• Impactful Work: Every call you handle directly improves a customer’s vision experience.
• Growth & Development: We invest in your professional journey with personalized coaching, bi‑annual reviews, and tuition reimbursement.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate differences and foster a safe, respectful environment.
• Competitive Compensation: Base pay starts at $15/hour, with bonus potential up to $6/hour. Plus, we offer comprehensive medical, dental, vision, and 401(k) matching.
• Remote Flexibility: Work from home in approved states (Utah, Texas, Florida, North Carolina) with a fully equipped home office.
• Employee Perks: Deep discounts on lenses, frames, and accessories; performance bonuses; and a vibrant virtual community.

Role Overview

As a Customer Success Advocate at Brighthush, you will be the frontline ambassador for our vision‑care solutions. Your primary focus will be inbound sales and service calls—no cold calling required. You’ll guide customers through product selection, troubleshoot issues, and ensure a seamless, delightful experience from start to finish.

We’re currently hiring for afternoon/evening shifts, including one required weekend shift per week. Whether you’re looking for full‑time, part‑time, or split‑shift opportunities, we have flexible options to fit your lifestyle.

Key Responsibilities

• Inbound Call Management: Handle a high volume of sales and service inquiries with professionalism and empathy.
• Consultative Selling: Provide personalized product recommendations based on customer needs and preferences.
• Proactively Engage with Management: Participate in one‑on‑ones, team meetings, and virtual chats to stay aligned and share insights.
• Deliver Top‑Tier Service: Maintain composure in a fast‑paced environment, consistently exceeding quality and availability metrics.
• Rapidly Resolve Issues: Identify root causes, apply solutions, and empower customers with clear next steps.
• Track and Meet Performance Targets: Monitor revenue per call, quality scores, and overall productivity.
• Live Brighthush’s Core Values: Demonstrate a Big‑Hearted, Unconventional, Tenacious, and Better‑Together mindset in every interaction.

Essential Qualifications

• Minimum 2–3 years of customer service experience, preferably in a contact center or sales environment.
• Strong communication skills—both verbal and written—accompanied by a friendly, engaging personality.
• Goal‑oriented mindset with a proven track record of meeting or exceeding performance metrics.
• Reliable high‑speed internet (20 Mbps download / 10 Mbps upload or better) and a dedicated, quiet workspace.
• Computer literacy: comfortable typing at least 40 WPM and navigating multiple software platforms.
• Positive, solution‑oriented attitude and a passion for helping others.
• Permanent residence in one of the approved states: Utah, Texas, Florida, or North Carolina.

Preferred Qualifications

• Experience with inbound sales or contact‑center roles.
• Knowledge of vision‑care products or related industries.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Ability to put the customer first and anticipate their needs.
• Problem‑Solving: Quick thinking and decisive action to resolve issues on the spot.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Strong interpersonal skills to work effectively with remote teams.
• Data‑Driven Decision Making: Use metrics and analytics to refine performance and improve customer satisfaction.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured mentorship programs with senior leaders.
• Regular skill‑building workshops and certifications.
• Clear promotion paths from Customer Success Advocate to Senior Advocate, Team Lead, or Manager.
• Cross‑departmental projects that broaden your expertise and visibility.

Work Environment & Culture

Our remote-first culture means you’ll collaborate with a diverse, global team while enjoying the flexibility of working from home. We celebrate achievements through virtual shout‑outs, monthly recognition events, and an open‑door policy that encourages candid feedback. Our values—Big‑Hearted, Unconventional, Tenacious, and Better‑Together—are not just words; they’re the foundation of every decision we make.

Compensation & Benefits

We offer a competitive compensation package that rewards performance and dedication:

• Base Pay: $15/hour, with potential to earn up to $21/hour based on performance.
• Bonus Structure: Earn up to $6/hour in bonuses for exceeding targets.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match.
• Employee Discounts: Significant savings on lenses, frames, and accessories.
• Professional Development: Tuition reimbursement for eligible courses.
• Flexible scheduling and remote work options.

How to Apply

Ready to join a team that values innovation, customer impact, and personal growth? Click the link below to submit your application and take the first step toward an exciting career at Brighthush.

Apply to Brighthush Today

Closing Statement

At Brighthush, we’re building more than a vision‑care company—we’re creating a community of people who are passionate about making a difference. If you’re driven, customer‑focused, and eager to grow in a supportive, dynamic environment, we want to hear from you. Join us and help shape the future of eye care while enjoying a rewarding, flexible career.