Dynamic Customer Success Associate – B2B Sales & Client Success Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering innovative solutions to businesses worldwide. With a culture rooted in collaboration, continuous learning, and a passion for exceeding expectations, brighthush has rapidly become a trusted partner for companies seeking to elevate their customer experience and drive sustainable growth. Whether you’re a seasoned sales professional or an emerging talent eager to make an impact, brighthush offers a vibrant, inclusive environment where your ideas are heard, your growth is nurtured, and your contributions directly shape the future of the industry.

Why Join brighthush?

At brighthush, we believe that success is a shared journey. Our team is composed of high‑performing, motivated individuals who value transparency, creativity, and a healthy work‑life balance. As a Customer Success Associate, you’ll be at the intersection of client engagement and sales development, playing a pivotal role in turning inquiries into loyal partnerships. You’ll enjoy:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision coverage
• Unlimited paid time off and flexible scheduling
• Access to cutting‑edge tools and AI‑powered platforms (Claude, Apollo, HeyReach, etc.)
• Ongoing professional development through workshops, certifications, and mentorship programs
• Regular team‑building events, virtual happy hours, and a culture that celebrates wins at every level

Key Responsibilities

Stage 1 – Client Success Associate

• First‑Line Support (Call, Email, Live Chat) • Respond to incoming website chats, emails, and calls with speed and professionalism, following brighthush SOPs. • Address general product, shipping, and order‑status inquiries, ensuring a warm, helpful first point of contact. • Provide real‑time order tracking updates and shipping/delivery notifications to keep clients informed.
• Client Success & Inbound Sales Qualification • Understand each client’s unique needs and recommend tailored products or solutions. • Qualify inbound opportunities by gathering essential details: contact information, product requirements, quantities, timelines, budgets, and purchasing intent. • Proactively send and follow up on inquiries, quotes, samples, and open opportunities to convert qualified leads into orders.
• CRM & Pipeline Management • Maintain accurate, up‑to‑date lead and communication records in Bitrix24, moving entries through the correct pipeline stages. • Complete required fields and notes to ensure no lead is lost during the transition from quote to order. • Perform routine weekly clean‑ups: tagging, follow‑up reminders, and stage adjustments to keep the pipeline healthy.

Stage 2 – Sales Development Representative (SDR)

• Outbound Prospecting & Business Development • Research and identify target B2B accounts, prospects, and decision‑makers that align with brighthush’s Ideal Customer Profile (ICP). • Execute account‑based and outbound prospecting via phone, email, LinkedIn, CRM campaigns, and other approved channels. • Build relationships, re‑engage past or inactive leads, communicate brighthush’s value proposition, and generate qualified sales opportunities.
• Sales Development, Meeting Booking & Closing • Conduct discovery conversations, qualify prospects, generate SQLs, and consistently book high‑quality sales meetings. • Host or support sales meetings, handle objections, and confidently move prospects through the sales process. • Manage qualified opportunities through follow‑up, negotiation, and close while identifying cross‑sell, upsell, repeat‑order, and account‑growth opportunities.
• CRM, Pipeline & Sales Performance • Maintain accurate lead, account, activity, and opportunity records. • Ensure disciplined and timely follow‑up to keep qualified opportunities progressing through the pipeline. • Achieve defined KPIs for prospecting, qualified opportunities, SQLs, meetings booked, conversion, and revenue.

Additional Responsibilities

• Assist with team admin tasks and foster strong relationships across time zones.
• Maintain active, responsive communication with the US team throughout the workday.
• Adhere to all brighthush SOPs, playbooks, and quality standards.

Experience, Attributes & Requirements

• Native‑level written and spoken English communication skills for phone, video meetings, email, and chat.
• 3+ years of experience in B2B sales, inside sales, business development, client success, or another client‑facing sales role.
• Tech‑savvy and comfortable with AI tools (Claude), Google Workspace, eCommerce platforms, CRM (Bitrix24 a plus), LinkedIn Sales Navigator, Apollo, Instantly, HeyReach, or similar enrichment and lead‑gen tools.
• Demonstrated experience in prospecting, lead qualification, sales follow‑up, meeting booking, and closing sales.
• Comfortable making outbound calls, initiating conversations with new prospects, and communicating with business decision‑makers.
• Strong discovery, relationship‑building, objection‑handling, negotiation, and follow‑up skills.
• Goal‑oriented and comfortable being measured against sales activity, pipeline, conversion, meeting‑booking, and revenue KPIs.
• Highly organized with strong attention to detail and disciplined CRM/data‑entry habits.
• Experience in B2B eCommerce, graphic design, trade show exhibits, printing, signage, or display industries is a big plus.
• Strong client‑service mindset: you genuinely enjoy helping clients while also identifying and developing sales opportunities.
• Education: Bachelor’s degree or equivalent professional experience.

Remote Work Requirements

• A reliable, dedicated home office space free from distractions during working hours.
• Stable high‑speed internet connection and a working computer suitable for chat, calls, and CRM use.
• Ability to maintain availability and responsiveness during US Central business hours.
• A quiet environment suitable for taking and making client calls.

Career Growth & Learning Opportunities at brighthush

At brighthush, we invest in our people. As a Customer Success Associate, you’ll have the chance to:

• Progress into senior client‑success roles, sales leadership, or product management.
• Earn certifications in sales methodologies (SPIN, Challenger, MEDDIC) and AI‑powered tools.
• Participate in cross‑functional projects that influence product roadmap and go‑to‑market strategy.
• Mentor junior team members and lead training sessions on best practices.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure that rewards your success. In addition to the benefits listed above, we provide:

• Annual performance bonus potential.
• Equity options for high‑performing team members.
• Professional development stipend for courses, certifications, and conferences.
• Health, dental, and vision insurance with a generous employer contribution.
• Flexible work hours and the ability to work from anywhere with a reliable internet connection.

How to Apply

Ready to take the next step in your career and join a team that values innovation, collaboration, and customer success? Submit your application through brighthush’s career portal. We look forward to learning how your skills and passion align with our mission to deliver exceptional value to our clients.

Apply now and become a key player in shaping the future of customer success at brighthush!