Dynamic Customer Success Associate – Remote Telesales & Retail Account Management for Brighthush

About Brighthush and the Opportunity

Brighthush is a forward‑thinking, customer‑centric organization that thrives on innovation, collaboration, and a relentless focus on delivering value to our retail partners. We operate in a fast‑paced, ever‑evolving marketplace where the ability to adapt, build relationships, and drive measurable results is paramount. As a leading player in the natural products and specialty retail sector, Brighthush partners with independent retailers to bring high‑quality, trend‑setting products to consumers across the country.

We are seeking a motivated, results‑driven Customer Success Associate to join our dynamic sales team. In this hybrid role, you will be the primary virtual touchpoint for a portfolio of independent retailers, driving sales growth, fostering lasting relationships, and ensuring our partners receive the support they need to succeed. If you are passionate about sales, thrive in a virtual environment, and want to make a tangible impact on a growing business, Brighthush is the place for you.

Key Responsibilities

• Account Management & Growth: Own a defined territory of Brighthush accounts, proactively engaging retailers through outbound calls, video meetings, and email to build rapport and identify opportunities for expansion.
• Promotional & Distribution Strategy: Sell and coordinate promotional programs, display opportunities, and distribution initiatives that align with retailer goals and Brighthush’s product roadmap.
• Sales Development: Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor‑sponsored promotions, ensuring each initiative is tailored to the retailer’s unique needs.
• Relationship Building: Cultivate strong, trust‑based relationships with retailer buyers, store managers, and decision‑makers, maintaining consistent virtual communication and delivering value at every touchpoint.
• Product Placement & Authorization: Secure new item authorizations, expand product placement opportunities, and navigate distribution gaps to maximize shelf presence and sales potential.
• Data‑Driven Insight: Analyze sales data, distributor reports, and market trends to identify gaps, growth opportunities, and prioritize high‑impact actions.
• Feedback Loop: Capture and relay customer feedback, competitive activity, and emerging market trends to Brighthush leadership and partner teams to inform strategy and product development.
• Record Keeping: Maintain accurate, up‑to‑date records of customer interactions, sales activities, and business results using Brighthush’s CRM and reporting tools.
• Collaboration: Work closely with internal teams—including marketing, product, and logistics—to execute sales objectives and support business growth.
• Performance Management: Set clear performance goals, track progress, and conduct regular reviews with the Virtual Customer Manager to ensure alignment with Brighthush’s objectives.

Essential Qualifications

• Bachelor’s degree or equivalent work experience in business, marketing, or a related field.
• Proven experience in sales, account management, customer service, or telesales, preferably within the natural products or retail distribution space.
• Strong phone‑based selling skills, with a track record of meeting or exceeding sales targets.
• Excellent virtual communication skills—capable of building rapport and trust through video, email, and phone.
• Proficiency in Microsoft Outlook and Excel, with the ability to analyze data and generate actionable insights.
• Self‑motivated, highly organized, and adept at managing time across multiple accounts and priorities.
• Dedicated home office setup with reliable high‑speed internet and a quiet workspace.

Preferred Qualifications

• Experience working with Brighthush, natural products, or distributor sales.
• Familiarity with retail account management and the independent retailer ecosystem.
• Knowledge of promotional planning, temporary price reductions, and display execution.
• Experience using CRM systems and sales analytics tools.

Core Skills & Competencies

• Strategic Thinking: Ability to develop and execute account‑specific growth strategies that align with both retailer objectives and Brighthush’s business goals.
• Relationship Management: Skill in building and maintaining long‑term partnerships with diverse stakeholders.
• Data Analysis: Competence in interpreting sales data, identifying trends, and translating insights into actionable plans.
• Communication: Clear, concise, and persuasive communication across multiple channels.
• Adaptability: Comfortable navigating a hybrid work environment and adjusting to evolving priorities.
• Team Collaboration: Willingness to collaborate with cross‑functional teams to deliver integrated solutions.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Success Associate, you will have access to:

• Structured onboarding and continuous training programs focused on sales techniques, product knowledge, and industry trends.
• Mentorship from senior sales leaders and cross‑functional experts to accelerate your professional development.
• Clear career pathways—from Associate to Senior Associate, Account Manager, and beyond—based on performance, skill development, and business needs.
• Opportunities to lead special projects, such as new product launches or regional expansion initiatives, giving you hands‑on experience in strategy and execution.
• Regular performance reviews and goal‑setting sessions to help you track progress and identify growth areas.

Work Environment & Culture

Brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our hybrid model—three days in the office (Tuesday, Wednesday, Thursday) and two days remote—provides the best of both worlds: face‑to‑face collaboration with teammates and the flexibility to work from a comfortable home environment.

We celebrate diversity, encourage innovative thinking, and reward initiative. Whether you’re brainstorming new sales tactics in a team meeting or refining a client presentation, you’ll find a supportive environment that values your contributions.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and performance, Brighthush offers a competitive base salary complemented by a robust incentive structure that rewards sales achievements. In addition, we provide:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Access to a state‑of‑the‑art sales enablement platform and ongoing training.

Why Brighthush?

Joining Brighthush means becoming part of a forward‑thinking, customer‑first organization that values your expertise and empowers you to drive real impact. You’ll work with a passionate team, enjoy a flexible hybrid schedule, and have the opportunity to shape the future of retail sales in the natural products sector.

Ready to Apply?

If you are a self‑driven, relationship‑focused sales professional eager to grow your career in a supportive, innovative environment, we want to hear from you. Submit your application today and take the first step toward an exciting journey with Brighthush.