Part‑Time Retail Customer Experience Supervisor – Drive Guest Delight, Team Excellence, and Store Success at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re stepping into one of our bustling stores, collaborating with a dynamic team, or shaping the future of retail, you’ll find a workplace that values your voice, nurtures your potential, and rewards your dedication.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Part‑Time Retail Customer Experience Supervisor, you’ll be at the heart of our mission to delight shoppers, inspire associates, and drive store performance. This role offers:

• Flexible scheduling, including evenings and weekends, to fit your lifestyle.
• Competitive hourly pay ranging from $16.00 to $16.50 per hour, commensurate with experience and performance.
• A comprehensive benefits package that includes discounts, health coverage, retirement plans, and more (details below).
• Clear career pathways—from associate to store manager, and beyond—supported by ongoing training and mentorship.
• A collaborative, inclusive environment where every voice is heard and every contribution matters.

Key Responsibilities

As a supervisor, you’ll lead by example, ensuring that every guest leaves brighthush feeling valued and satisfied. Your day‑to‑day duties will include:

• Guest Experience Leadership: Set the tone for customer service excellence by greeting guests, resolving concerns, and promoting loyalty programs.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak times.
• Training & Development: Mentor new hires, conduct onboarding sessions, and provide ongoing coaching to refine sales techniques and product knowledge.
• Operational Excellence: Maintain a clean, organized store environment, enforce merchandising standards, and support inventory accuracy.
• Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets; provide actionable feedback.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to create a secure workplace for everyone.
• Collaboration: Partner with store management to align on staffing, promotions, and store initiatives.
• Continuous Improvement: Identify opportunities to enhance guest flow, reduce wait times, and increase conversion rates.

Essential Qualifications

To thrive in this role, you should bring:

• At least 1 year of retail experience and a minimum of 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills—both verbal and written—paired with a keen attention to detail.
• Proficiency in point‑of‑sale (POS) systems and the ability to troubleshoot basic technical issues.
• Demonstrated ability to multitask, prioritize, and adapt quickly in a fast‑paced environment.
• Commitment to fostering an inclusive, respectful, and high‑performance team culture.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with loyalty program management and upselling techniques.
• Background in loss prevention or store shrink reduction initiatives.
• Knowledge of local market trends and consumer behavior in the Madison, WI area.
• Previous exposure to training or coaching roles within a retail setting.

Core Skills & Competencies

• Leadership & Influence: Ability to inspire and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Analytical Thinking: Comfortable interpreting sales data, spotting trends, and making data‑driven decisions.
• Problem‑Solving: Quick to identify issues, propose solutions, and follow through until resolution.
• Time Management: Skilled at juggling multiple priorities while maintaining high standards.
• Adaptability: Thrives in a dynamic environment where plans can shift on a dime.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a supervisor, you’ll gain:

• Access to the brighthush Leadership Academy, featuring workshops on sales strategy, people management, and operational excellence.
• Mentorship from seasoned leaders who have navigated the path from associate to senior management.
• Opportunities to cross‑train in other store departments, broadening your skill set and marketability.
• Clear advancement tracks—store supervisor, assistant manager, store manager, and regional roles—supported by performance reviews and targeted development plans.
• Regular feedback sessions that help you refine your strengths and address growth areas.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer joy converge. You’ll experience:

• A collaborative atmosphere where ideas flow freely and every associate’s voice is valued.
• Inclusive hiring practices that celebrate diversity across all dimensions—race, gender, background, and more.
• Open communication channels, from daily huddles to quarterly town halls, ensuring transparency and alignment.
• A culture that rewards initiative, celebrates milestones, and encourages continuous learning.

Compensation, Perks, and Benefits

While the hourly rate for this part‑time position ranges from $16.00 to $16.50, we offer a robust benefits package for eligible associates:

• Associate Discount: Exclusive savings on merchandise.
• Health, dental, and vision coverage (for full‑time and eligible part‑time employees).
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Childcare and cell‑phone discounts, pet insurance, and legal assistance.
• Short‑ and long‑term disability coverage, life insurance, and adoption assistance.
• Additional perks such as auto/home insurance discounts, scholarship programs, and a generous referral bonus structure.

Location & Schedule

Position: Part‑Time Retail Customer Experience Supervisor Store: brighthush – Madison, WI (2117 Zeier Road) Schedule: Flexible, including nights and weekends to accommodate your lifestyle.

How to Apply

Ready to elevate guest experiences and lead a high‑performing team? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.