Seasoned Part‑Time Retail Customer Service Supervisor – Front‑End Operations & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio of iconic brands, brighthush has earned a reputation for innovation, customer focus, and a culture that celebrates diversity, collaboration, and continuous learning. Whether you’re working in one of our bustling retail stores, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a workplace that values your unique talents and offers endless opportunities for growth.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the customer experience. As a Retail Customer Service Supervisor, you’ll be at the heart of our operations, guiding a team of Associates to deliver exceptional service, drive sales, and uphold the brand’s values. This role is ideal for individuals who thrive in fast‑paced environments, enjoy mentoring others, and are passionate about creating memorable shopping moments.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate outstanding service, and embody the brighthush brand values.
• Team Management: Oversee a front‑end team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new and existing Associates on customer interaction techniques, product knowledge, and loyalty program promotion.
• Customer Experience: Resolve customer concerns swiftly, ensuring a positive outcome and fostering repeat visits.
• Store Operations: Maintain a clean, organized, and visually appealing front‑end area in line with store planograms.
• Performance Metrics: Monitor and report on key performance indicators such as sales per register, customer satisfaction scores, and shrink reduction targets.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
• Collaboration: Work closely with store management to identify training needs, set priorities, and provide progress updates.
• Program Promotion: Actively promote credit and loyalty programs to enhance customer retention and drive incremental revenue.
• Continuous Improvement: Participate in initiatives aimed at reducing shrink, improving operational efficiency, and elevating the overall customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a dynamic, high‑volume environment.
• Proactive problem‑solving skills and the capacity to adapt to changing priorities.
• Team‑player mindset, capable of fostering collaboration among peers and supervisors.
• Commitment to continuous learning and a willingness to train and develop others.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and cash handling procedures.
• Knowledge of labor regulations and compliance requirements.
• Previous exposure to loyalty program management and promotion.
• Demonstrated ability to lead change initiatives and drive results.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable shopping experiences.
• Strong leadership presence and the ability to inspire and motivate a diverse team.
• Data‑driven decision making, with the ability to interpret sales reports and performance metrics.
• Effective conflict resolution and negotiation skills.
• Adaptability to evolving retail trends and technology advancements.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Retail Customer Service Supervisor, you’ll gain hands‑on experience in store operations, team leadership, and strategic planning—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering advanced sales techniques, leadership development, and operational excellence.
• Opportunities to transition into full‑time roles, such as Store Manager, Operations Manager, or Corporate Analyst.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Annual performance reviews that align your goals with brighthush’s long‑term vision.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and foster an environment where all employees feel valued.
• Collaboration: Teamwork is at the core of our success; we encourage open communication and shared problem‑solving.
• Innovation: From technology adoption to creative merchandising, we constantly seek ways to improve the customer journey.
• Employee Well‑Being: Flexible scheduling, supportive policies, and a focus on work‑life balance help our team thrive.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from USD $14.25 to $14.75, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Associate discount on all merchandise.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may be updated from time to time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

If you’re ready to elevate your retail career and make a tangible impact on customer satisfaction, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for the Retail Customer Service Supervisor role at brighthush.

Equal Opportunity Employer

brighthush is committed to fostering a diverse and inclusive workforce. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

brighthush Store 0723, Butler, PA – USA

Ready to Join the brighthush Team?

Take the next step in your retail journey. Bring your passion for customer service, leadership, and teamwork to brighthush, where every day is an opportunity to grow, learn, and shine. We look forward to welcoming you aboard!