Dynamic Customer Success Coordinator – Data Management, Retention Strategy, and CRM Expertise for a Leading Cloud Solutions Provider

About brighthush

brighthush is a trailblazer in cloud‑based software solutions, empowering automotive dealerships, OEMs, and related industries with cutting‑edge technology that drives efficiency, transparency, and growth. With a global footprint and a relentless focus on innovation, brighthush delivers scalable, data‑centric platforms that help our partners stay ahead of market trends and customer expectations. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. If you thrive in a fast‑moving environment where your ideas can shape the future of automotive technology, brighthush is the place for you.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. As a Customer Success Coordinator, you will be at the heart of our client relationships, ensuring that every customer receives the support, insights, and tools they need to succeed. This role offers:

• Hands‑on experience with industry‑leading CRM platforms such as Salesforce and Totango.
• Opportunity to collaborate with cross‑functional teams—Product, Engineering, Sales, and Marketing—to translate customer feedback into actionable product enhancements.
• A clear career ladder that rewards initiative, results, and leadership potential.
• Access to a robust learning ecosystem, including on‑the‑job training, mentorship programs, and a generous tuition reimbursement policy.
• A supportive, inclusive, and flexible work environment that values work‑life balance.

Key Responsibilities

As a Customer Success Coordinator, you will play a pivotal role in maintaining the health of our customer base and driving long‑term retention. Your day‑to‑day activities will include:

• Curating Customer Data: Collect, validate, and update customer information across multiple systems to ensure data integrity and accessibility.
• Preparing Account Reports: Generate insightful dashboards and performance reports that highlight key metrics, trends, and opportunities for upsell or cross‑sell.
• Supporting Retention Plans: Collaborate with the Customer Success Manager to design and execute proactive engagement strategies that reduce churn and increase customer lifetime value.
• Monitoring customer health scores and flagging at‑risk accounts for timely intervention.
• Coordinating with Sales and Product teams to capture and act on customer feedback.
• Managing the lifecycle of customer onboarding, training, and adoption initiatives.
• Maintaining a knowledge base of best practices, FAQs, and troubleshooting guides.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience.
• 1–2 years of professional experience in a customer‑facing role, preferably within SaaS or technology services.
• Strong written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Exceptional organizational and time‑management abilities, capable of juggling multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office, especially Excel (advanced formulas, pivot tables, data visualization) and PowerPoint (slide deck creation, storytelling).
• Experience with CRM systems such as Salesforce and Totango, including data import/export, report creation, and workflow automation.
• Legally authorized to work in the United States without sponsorship.

Preferred Qualifications

• Experience in the automotive or automotive‑related technology sector.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and ability to create interactive dashboards.
• Familiarity with customer success metrics (NPS, CSAT, churn rate) and the ability to track and report on them.
• Experience with project management tools (Jira, Asana, Trello) and agile methodologies.
• Demonstrated ability to work independently and as part of a cross‑functional team.
• Strong problem‑solving skills and a proactive mindset.

Skills & Competencies

Success in this role requires a blend of technical acumen, analytical thinking, and interpersonal finesse:

• Data Literacy: Ability to manipulate large datasets, identify patterns, and derive actionable insights.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability: Comfortable navigating change, ambiguity, and evolving priorities.
• Team Collaboration: Strong collaboration skills, with a track record of working effectively with Sales, Product, Engineering, and Marketing.
• Attention to Detail: Meticulous approach to data accuracy and process documentation.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Success Coordinator, you will:

• Progress to a Customer Success Manager role, leading a portfolio of high‑value accounts.
• Transition into Product Management or Business Analytics, leveraging your deep understanding of customer data and market trends.
• Take on leadership responsibilities, such as mentoring new hires or spearheading cross‑departmental initiatives.
• Participate in our internal “Innovation Lab,” where you can propose and pilot new features or processes.
• Benefit from a structured learning path that includes certifications in Salesforce, data analytics, and customer success frameworks.

Work Environment & Culture at brighthush

brighthush champions a culture of transparency, collaboration, and continuous improvement. We offer:

• Fully remote work with flexible hours, allowing you to balance professional and personal commitments.
• A vibrant virtual community, with regular town‑halls, hackathons, and social events.
• Access to state‑of‑the‑art collaboration tools (Slack, Zoom, Miro) and a robust knowledge base.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular feedback loops and performance reviews that focus on growth and development.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: USD 60,000 – 65,000 per year, commensurate with experience.
• Performance‑based bonuses and equity opportunities.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance for you and your dependents.
• Tuition reimbursement for approved courses and certifications.
• Wellness stipend and access to mental health resources.
• Company‑sponsored events, retreats, and team‑building activities.

How to Apply

If you are ready to make a tangible impact on customer success, drive data‑driven insights, and grow your career in a dynamic, technology‑forward environment, we want to hear from you. Submit your application through the link below and join the brighthush team where your contributions shape the future of automotive technology.