Seasoned Regional Customer Support Manager – Mining Equipment & Heavy Machinery – 50% Travel, Remote & International Opportunities – brighthush

About brighthush

brighthush is a global leader in mining equipment manufacturing and support services, renowned for delivering cutting‑edge technology that powers the world’s most demanding extraction projects. With a heritage of engineering excellence spanning over a century, brighthush combines deep industry knowledge with a relentless focus on customer success. Our portfolio includes high‑performance mining trucks, excavators, and a full suite of maintenance and support solutions that keep operations running safely, efficiently, and sustainably.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and continuous improvement. We empower our teams to take ownership of their work, encouraging creative problem‑solving and data‑driven decision making. Whether you’re based in Newport News, Virginia, or working remotely from anywhere in the world, you’ll find a supportive environment that rewards initiative, celebrates achievements, and fosters professional growth.

Key Responsibilities

• Lead Regional Customer Support Operations: Oversee a network of support teams across multiple territories, ensuring consistent delivery of high‑quality service to our mining equipment customers.
• Coordinate Product Support: Act as the primary liaison between field service engineers, parts suppliers, and customers to resolve technical issues and optimize equipment uptime.
• Document Reliability & Performance: Capture and analyze reliability data, identify trends, and recommend improvements to product design and maintenance practices.
• Manage Service Information: Maintain accurate, up‑to‑date service manuals, troubleshooting guides, and knowledge base articles accessible to field teams and customers.
• Travel & On‑Site Engagement: Travel up to 50% domestically and internationally to support key accounts, conduct on‑site training, and gather first‑hand feedback on equipment performance.
• Drive Continuous Improvement: Partner with engineering, quality, and logistics teams to implement process enhancements that reduce downtime and improve customer satisfaction.
• Mentor & Develop Talent: Provide coaching, performance feedback, and career development guidance to regional support staff.

Essential Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or a related technical field).
• 3–5 years of hands‑on experience in heavy equipment maintenance, preferably within the mining or construction sector.
• Valid driver’s license and passport, with the ability to travel 50% of the time both domestically and abroad.
• MSHA (Mine Safety and Health Administration) certification or equivalent safety training.
• U.S. work authorization without the need for sponsorship.
• Strong analytical skills with the ability to interpret reliability data and translate findings into actionable recommendations.
• Excellent communication skills in English, both written and verbal, with the ability to present complex technical information to diverse audiences.

Preferred Qualifications

• Experience managing a regional or global customer support organization.
• Proficiency in customer relationship management (CRM) and service management platforms.
• Knowledge of mining industry regulations and safety standards beyond MSHA.
• Fluency in additional languages (e.g., Spanish, Mandarin, French) to support international customers.
• Background in data analytics or Six Sigma methodologies.

Skills & Competencies

• Technical Acumen: Deep understanding of heavy equipment systems, diagnostics, and maintenance best practices.
• Leadership & Influence: Proven ability to lead cross‑functional teams, influence stakeholders, and drive results in a fast‑paced environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships with clients.
• Problem‑Solving: Strong analytical and troubleshooting skills, with a knack for turning data into actionable insights.
• Adaptability: Comfortable working in dynamic, global settings and managing competing priorities.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.

Career Growth & Learning

At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:

• Structured onboarding and mentorship programs that accelerate your integration into the team.
• Continuous education through technical workshops, safety courses, and industry conferences.
• Leadership development tracks that prepare you for senior management roles.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Culture

Our culture is built on the principles of integrity, teamwork, and innovation. We celebrate diversity and inclusion, fostering an environment where every voice is heard and every idea has the potential to shape the future of mining technology. Remote work is fully supported, with flexible schedules and robust digital collaboration tools that keep you connected to the brighthush community no matter where you are.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary range: USD 105,000 – 119,000 per year, commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• 401(k) plan with company matching to help you build a secure financial future.
• Generous paid time off, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance plans.
• Retirement plan options and life insurance coverage.
• Employee assistance programs, wellness initiatives, and flexible work arrangements.

How to Apply

Ready to take the next step in your career and join a team that’s redefining the mining industry? Submit your application through our careers portal or click the link below to explore this opportunity in detail.