Dynamic Customer Success Coordinator – Healthcare Technology & Platform Adoption Specialist – Remote, Full‑Time

About brighthush

brighthush is a trailblazing healthcare technology firm that empowers hospitals, clinics, and health systems to unlock the full potential of their digital platforms. By combining cutting‑edge software with world‑class customer success practices, we help our clients accelerate adoption, reduce churn, and deliver measurable value to patients and providers alike. Our mission is simple: transform the way healthcare organizations experience technology.

Why Join brighthush?

At brighthush, we believe that the people behind the products are the true drivers of innovation. Our culture is built on collaboration, continuous learning, and a relentless focus on customer impact. As a member of our Customer Success team, you’ll work alongside seasoned professionals who are passionate about improving patient outcomes and streamlining clinical workflows. Whether you’re a recent graduate or a seasoned professional, brighthush offers a dynamic environment where your ideas matter and your career can flourish.

Position Overview

We are seeking a highly motivated Customer Success Coordinator to join our remote, full‑time team. In this role, you will serve as the primary point of contact for our healthcare clients, ensuring they receive timely support, comprehensive training, and proactive guidance to maximize the value of our platform. You will collaborate closely with sales, product, and engineering teams to translate customer feedback into actionable improvements and help shape the future of our solutions.

Key Responsibilities

• Ticket Management & Issue Resolution: Efficiently triage, prioritize, and resolve high‑volume support tickets using Salesforce and our internal knowledge base.
• End‑User Training & Enablement: Design and deliver engaging training sessions—both live and on‑demand—to new and existing users across diverse healthcare roles.
• Account Team Collaboration: Partner with account managers to identify upsell opportunities, gather customer insights, and develop account plans.
• Customer Advocacy: Act as the voice of the customer within brighthush, escalating critical issues and ensuring a seamless feedback loop to product and engineering.
• Process Improvement: Continuously refine support workflows, documentation, and self‑service resources to enhance customer experience and operational efficiency.
• Data Analysis & Reporting: Track key metrics (ticket volume, resolution time, NPS, adoption rates) and produce regular reports for leadership.
• Compliance & Security: Maintain strict adherence to HIPAA, GDPR, and other regulatory standards when handling patient data and sensitive information.

Essential Qualifications

• 2–3 years of customer support or account‑facing experience in a fast‑paced environment.
• Background in healthcare or healthcare technology, with a solid understanding of clinical workflows and terminology.
• Proficiency with Salesforce, Zendesk, or similar CRM/Help Desk platforms.
• Strong written and verbal communication skills, capable of translating technical concepts for non‑technical audiences.
• Demonstrated ability to manage high ticket volumes while maintaining a high quality of service.
• Experience delivering training or onboarding programs to external end users.
• Self‑starter with excellent organizational skills and a proactive mindset.

Preferred Qualifications

• Experience with healthcare analytics or electronic health record (EHR) systems.
• Knowledge of HIPAA compliance and data privacy best practices.
• Prior exposure to SaaS product lifecycle and customer success metrics.
• Multilingual capabilities, especially in Spanish or other widely spoken languages in the U.S. healthcare market.
• Certifications in Customer Success Management (CSM) or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients succeed and a genuine interest in healthcare outcomes.
• Problem‑Solving: Ability to diagnose complex issues quickly and propose effective solutions.
• Collaboration: Comfortable working cross‑functionally with sales, product, engineering, and marketing teams.
• Adaptability: Thrives in a remote, distributed environment and can manage multiple priorities simultaneously.
• Data‑Driven Decision Making: Uses metrics to inform actions and measure impact.
• Time Management: Prioritizes tasks effectively to meet SLAs and customer expectations.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Success Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways to roles such as Customer Success Manager, Product Specialist, or Account Executive.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project management experience.
• Annual conference attendance and industry networking events to broaden your professional network.

Work Environment & Culture

brighthush embraces a fully remote, flexible work model that empowers you to balance professional growth with personal well‑being. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Transparency: Open communication channels and regular town‑hall meetings with leadership.
• Innovation: A collaborative environment where ideas are tested, refined, and implemented quickly.
• Well‑Being: Comprehensive wellness programs, mental health resources, and flexible scheduling.
• Community Impact: Volunteer opportunities and partnerships with local health organizations.

Compensation & Perks

While specific figures vary by experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer success roles.
• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching program to support long‑term financial planning.
• Unlimited paid time off and a generous parental leave policy.
• Monthly stipend for home office setup and high‑speed internet.
• Access to an extensive library of online courses and certifications.

How to Apply

If you are ready to make a tangible impact on healthcare delivery and thrive in a fast‑moving, customer‑centric environment, we would love to hear from you. Submit your résumé and a brief cover letter outlining why you’re the perfect fit for the Customer Success Coordinator role at brighthush. and join us in shaping the future of healthcare technology.