Dynamic Customer Success Implementation Intern – Driving Innovation in Telematics & Mobility Solutions at brighthush

About brighthush

brighthush is a trailblazer in the connected‑vehicle and mobility technology space, redefining how businesses and consumers interact with transportation data. With a portfolio that spans advanced telematics, real‑time routing, and AI‑driven mobility insights, brighthush empowers organizations to make smarter, safer, and more efficient decisions on the road. Our mission is simple: to harness data and technology to protect people, assets, and the planet. As a fast‑growing, customer‑centric company, we thrive on collaboration, curiosity, and a relentless pursuit of excellence.

Role Overview

We are looking for a motivated Customer Success Implementation Intern to join our Customer Success Organization. In this role, you will be the bridge between our clients and the brighthush product suite, ensuring a seamless onboarding experience and driving long‑term adoption. You will work closely with Sales, Engineering, Product, and Support teams to understand client needs, troubleshoot technical challenges, and translate complex solutions into clear, actionable insights.

Why This Internship Matters

• Gain hands‑on experience with cutting‑edge telematics and mobility products such as Routely, the brighthush SDK, and our cloud‑based APIs.
• Learn how to turn data into business value, helping clients achieve measurable outcomes.
• Develop a deep understanding of SaaS architecture, customer lifecycle management, and technical support best practices.
• Collaborate with cross‑functional teams to shape product enhancements based on real‑world feedback.
• Build a professional network within a high‑impact, mission‑driven organization.

Key Responsibilities

• Product Immersion: Shadow senior team members to master brighthush flagship products, including Routely, the SDK, and API ecosystem.
• Client Onboarding: Assist Customer Success Managers (CSMs) in guiding new clients through the implementation process, from initial discovery to go‑live.
• Technical Walk‑throughs: Conduct detailed product demonstrations, showcasing best practices for configuration, data ingestion, and analytics.
• Use debugging tools such as Postman, Jupyter Notebooks, and custom scripts to troubleshoot client issues.
• Collaborate with the Support team to resolve tickets, escalating complex problems to Engineering when necessary.
• Work with Product and Engineering to relay client feedback, contributing to roadmap discussions and feature prioritization.
• Participate in quarterly business reviews (QBRs) at client sites, observing and contributing to strategic conversations.
• Analyze usage data, generate insights, and present findings to stakeholders.
• Support mobile testing initiatives for iOS and Android platforms, ensuring seamless integration with brighthush services.
• Document processes, create knowledge base articles, and update internal playbooks.

Essential Qualifications

• Currently pursuing a degree in Computer Science, Software Engineering, or a related field.
• Introductory experience in coding (JavaScript, Python, or Java) and mobile development.
• Familiarity with mobile development tools (Xcode, Android Studio, React Native).
• Proficiency in Excel, including pivot tables, advanced formulas, and data visualization.
• Strong analytical mindset with a passion for turning raw data into actionable insights.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical stakeholders.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, collaborative environment.
• Demonstrated ability to manage multiple priorities and deliver results on time.

Preferred Qualifications

• Hands‑on experience building mobile applications for iOS or Android.
• Exposure to RESTful APIs, GraphQL, or similar web services.
• Experience with API testing tools such as Postman or Apigee.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Knowledge of data pipelines, ETL processes, or big‑data technologies.
• Previous internship or project experience in Customer Success, Technical Support, or Product Management.

Skills & Competencies

• Technical Proficiency: Coding, API integration, mobile development, debugging, data analysis.
• Customer‑Centric Mindset: Empathy, active listening, problem‑solving, and relationship building.
• Collaboration: Cross‑functional teamwork, knowledge sharing, and influence.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Adaptability: Ability to learn quickly, pivot priorities, and thrive in ambiguity.
• Project Management: Time management, task prioritization, and documentation.Apply for this job