Financial Care Specialist I – Patient Financial Services & Customer Support – Revenue Cycle Specialist

About brighthush and the Healthcare Revenue Cycle

At brighthush, we are redefining the patient experience by blending compassionate care with financial clarity. As a leading healthcare organization, brighthush has earned national recognition for excellence in patient care, operational efficiency, and employee satisfaction. Our mission is to empower patients to navigate their healthcare journey with confidence, while our dedicated teams ensure that every interaction is seamless, transparent, and supportive.

In the fast‑moving world of healthcare finance, the role of a Financial Care Specialist is pivotal. You will be the bridge between patients, insurers, and our internal teams, ensuring that billing, collections, and payment processes are handled with the utmost professionalism and empathy. If you thrive in a dynamic environment, enjoy problem‑solving, and are passionate about delivering outstanding customer service, this position is for you.

Key Responsibilities

As a Financial Care Specialist I at brighthush, you will perform a wide range of duties that support our Patient Financial Services department. Your day‑to‑day tasks will include:

• Patient Interaction & Support – Handle inbound and outbound calls, emails, and chat inquiries from patients, insurance carriers, and third‑party payors. Provide clear, accurate information about billing statements, payment options, and account status.
• Account Review & Resolution – Analyze patient accounts, identify discrepancies, and resolve billing issues by researching payment history, insurance coverage, and contractual agreements.
• Payment Plan Negotiation – Develop and document payment arrangements that comply with brighthush policies and state regulations, ensuring both patient affordability and revenue integrity.
• Collections Management – Initiate and manage collection calls for unresolved accounts, maintain accurate A/R records, and refer uncollectible accounts to external collection agencies or legal counsel when necessary.
• Data Accuracy & Documentation – Enter all activity codes and notes into our core patient accounting systems with precision, maintaining compliance with PHI and internal documentation standards.
• Process Improvement & Collaboration – Identify workflow bottlenecks, propose solutions, and collaborate with cross‑functional teams (e.g., billing, clinical, IT) to enhance the revenue cycle.
• Compliance & Quality Assurance – Adhere to all brighthush policies, procedures, and regulatory requirements, including HIPAA, billing guidelines, and payer contract terms.
• Team Support & Knowledge Sharing – Mentor junior staff, share best practices, and contribute to a culture of continuous learning and high performance.
• Inclusivity & Cultural Sensitivity – Ensure all interactions respect patients’ cultural, linguistic, and socioeconomic diversity, fostering an inclusive environment.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a healthcare billing, collections, or customer service role.
• Strong understanding of the healthcare revenue cycle, including patient accounts receivable, insurance verification, and payment posting.
• Proficiency with electronic health record (EHR) systems and billing software (e.g., Epic, Meditech, or similar).
• Excellent verbal and written communication skills, with the ability to explain complex billing concepts in simple terms.
• Demonstrated ability to de‑escalate difficult conversations and resolve conflicts with empathy and professionalism.
• Strong analytical and prioritization skills, capable of managing multiple accounts simultaneously while maintaining accuracy.
• Knowledge of payer contracts, reimbursement policies, and state‑specific regulations is a plus.
• Self‑motivated, detail‑oriented, and able to work independently while collaborating effectively with team members.

Preferred Qualifications

• Experience with advanced billing tools such as Medisoft, Kareo, or Athenahealth.
• Certification in medical billing or coding (e.g., Certified Professional Biller, Certified Professional Coder).
• Background in customer service within a high‑volume, fast‑paced environment.
• Fluency in additional languages (Spanish, Mandarin, etc.) to better serve our diverse patient population.
• Knowledge of financial counseling techniques and patient advocacy.

Skills & Competencies

• Customer‑Centric Mindset – Passion for helping patients understand and manage their financial responsibilities.
• Problem‑Solving – Ability to identify root causes of billing issues and implement effective solutions.
• Attention to Detail – Precision in data entry, documentation, and compliance adherence.
• Time Management – Efficiently prioritize tasks to meet daily, weekly, and monthly targets.
• Technology Savvy – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Team Collaboration – Willingness to share knowledge, support peers, and contribute to a positive workplace culture.
• Adaptability – Thrive in a constantly evolving environment, embracing new processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Financial Care Specialist I, you will have access to a wealth of professional development resources, including:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest billing regulations, payer contracts, and software updates.
• Opportunities to cross‑train in other revenue cycle functions such as coding, revenue integrity, and financial counseling.
• Clear career pathways to roles like Senior Financial Care Specialist, Revenue Cycle Analyst, or Manager of Patient Financial Services.
• Support for industry certifications and continuing education through tuition reimbursement and study groups.

Work Environment & Company Culture

brighthush is committed to creating a workplace that values diversity, equity, and inclusion. Our culture is built on:

• Collaborative teamwork that encourages open communication and idea sharing.
• Recognition programs that celebrate individual and team achievements.
• Flexible work arrangements, including remote options for approved states (Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas).
• Employee wellness initiatives such as mental health resources, fitness stipends, and flexible scheduling.
• Community outreach and volunteer opportunities that allow employees to give back.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Generous paid time off (PTO), holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.
• Employee discounts on healthcare services and partner products.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that places patients at the heart of everything we do. You’ll work alongside passionate professionals who are dedicated to improving patient outcomes and financial transparency. Your contributions will directly impact the quality of care we provide and the satisfaction of the families we serve.

We are looking for individuals who are eager to grow, who value teamwork, and who are committed to delivering exceptional customer service. If you are ready to take the next step in your career and make a meaningful difference in the lives of patients, we encourage you to apply today.

Ready to apply? Click the link below to submit your application and join the brighthush family.