Dedicated Negative Pressure Wound Therapy (NPWT) Customer Support Specialist – Remote, Part‑Time, Patient Advocacy & Billing Excellence

About brighthush

brighthush is a national leader in home healthcare solutions, empowering patients to manage complex medical conditions from the comfort of their own homes. With a portfolio that spans ventilators, oxygen therapy, sleep apnea devices, wound care, diabetic supplies, and a host of other essential home medical equipment, we are more than a product provider – we are a trusted partner in patient care. Our mission is to improve lives by delivering high‑quality products, exceptional service, and compassionate support across 45 states and hundreds of locations. Whether you are a clinician, technician, or healthcare administrator, your work at brighthush directly impacts patient outcomes and quality of life.

Why Join brighthush?

At brighthush, we believe that the best care starts with the best people. Our culture is built on collaboration, continuous learning, and a relentless focus on patient advocacy. As a remote, part‑time Customer Support Specialist, you will be the first line of contact for patients, referral sources, and employees, ensuring that every interaction reflects our commitment to excellence. You will work in a dynamic environment that values innovation, accountability, and personal growth.

Key Responsibilities

As a Negative Pressure Wound Therapy (NPWT) Customer Support Specialist, you will manage the entire intake and support lifecycle for new orders, billing, and patient care. Your day‑to‑day tasks will include:

• New Order Intake & Data Accuracy – Receive calls and faxes, collect patient and referral source information, and input data into our proprietary eIntake and HRCM systems.
• Insurance Verification & Eligibility – Conduct thorough insurance checks, verify coverage, and obtain necessary authorizations and qualification documentation.
• Patient Advocacy & Satisfaction – Perform patient satisfaction calls, resolve concerns, and act as an advocate to ensure a seamless experience.
• Billing & Documentation – Prepare complete, accurate files for the Billing Department, ensuring compliance with Medicare, Medicaid, and private payer regulations.
• Process Improvement & Audit – Review team workflows, identify inefficiencies, and propose process enhancements to supervisors.
• Relationship Building – Develop strong relationships with field locations, referral sources, and patients to foster trust and collaboration.
• Technical Support & Education – Provide product and service information, answer technical questions, and educate patients and referral sources on qualifications and billing.
• Data Entry & Quality Assurance – Maintain high accuracy and quality control throughout all patient interactions and data input.
• Coordination with Field Teams – Process work orders, coordinate product fulfillment, and ensure timely delivery to field locations.
• Compliance & Regulatory Knowledge – Stay current on Medicare, Medicaid, insurance regulations, FDA/DOT, and JCAHO guidelines.
• Additional Duties – Perform other tasks as assigned, contributing to the overall success of the Support Center.

Essential Qualifications

• High school diploma or GED equivalent (required).
• Strong customer service background with a proven ability to handle complex inquiries.
• Excellent verbal and written communication skills in English.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and experience with fax, copier, and phone systems.
• Ability to multitask, maintain attention to detail, and manage time effectively.
• Self‑motivated, organized, and capable of working independently as well as part of a team.
• Strong problem‑solving skills and a sense of urgency in responding to physicians, location employees, and patients.
• Experience with data entry, insurance verification, and billing processes is highly desirable.

Preferred Qualifications

• One year or more of related work experience in a healthcare or medical device environment.
• Extensive knowledge of documentation required for all wound types and NPWT.
• In‑depth understanding of insurance requirements for NPWT and other wound care products.
• Medical terminology knowledge.
• Experience with proprietary intake systems such as eIntake.
• Background check and drug screening compliance (as required).
• Valid driver’s license with a clean driving record (if applicable).

Skills & Competencies

• Communication – Effectively interpret verbal, non‑verbal, written, and visual information.
• Confidentiality – Maintain discretion when handling sensitive information.
• Technical Proficiency – Navigate internet research, email, and Microsoft applications with ease.
• Project Management – Oversee projects, audit team work, and implement process improvements.
• Customer‑Centric Mindset – Prioritize patient satisfaction and advocate for their needs.
• Adaptability – Thrive in a fast‑moving environment and adjust to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Support Specialist, you will have access to:

• On‑boarding training that covers product knowledge, billing systems, and regulatory compliance.
• Continuous learning modules on the latest wound care technologies and industry best practices.
• Mentorship from experienced field managers and billing specialists.
• Opportunities to transition into advanced roles such as Billing Analyst, Clinical Support Manager, or Field Operations Lead.
• Cross‑functional projects that expose you to sales, marketing, and product development teams.

Work Environment & Company Culture

brighthush embraces a flexible, remote‑first culture that values work‑life balance. Your schedule will be part‑time, working Tuesdays and Thursdays from 7:30 am to 4:30 pm MST. From day one, you will work from home, supported by a comprehensive remote work kit and 24/7 IT assistance. Our culture is defined by:

• Collaboration – Regular virtual huddles, team chats, and cross‑departmental meetings.
• Innovation – Encouragement to bring new ideas for process or efficiency improvements.
• Diversity & Inclusion – A commitment to equal opportunity and a welcoming environment for all backgrounds.
• Recognition – Employee award programs, spot bonuses, and public acknowledgment of achievements.
• Well‑being – Access to mental health resources, wellness programs, and flexible scheduling.

Compensation & Benefits

While the base pay for this role starts at $15 per hour, performance and experience can lead to higher earnings. As a remote, part‑time employee, you will also enjoy:

• Competitive hourly rate with potential for overtime (where applicable).
• Paid time off and paid holidays.
• Health, dental, and vision coverage (including telehealth options).
• 401(k) retirement plan with company match.
• Employee Assistance Program (EAP) and mental health resources.
• Discounts on brighthush products and services.
• Professional development stipend and tuition reimbursement.
• Comprehensive benefits package for full‑time employees (for those who transition).

How to Apply

Ready to make a difference in patient care while enjoying the flexibility of remote work? Submit your resume and cover letter through our careers portal. Our hiring team reviews applications promptly and will contact candidates whose experience aligns with the role. If you’re passionate about patient advocacy, billing excellence, and continuous improvement, we want to hear from you.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, age, gender, gender identity, sexual orientation, religion, disability, veteran status, or any other protected characteristic.

Join brighthush Today

Take the next step in your career and become a vital part of a team that is redefining home healthcare. Apply now and help us bring compassionate, high‑quality care to patients across the nation.