Dynamic Customer Success Manager – Driving Client Growth & Retention in the Golf & Club Technology Space at brighthush
About brighthush
brighthush is a trailblazer in the golf and club technology arena, delivering cutting‑edge software solutions that transform how clubs manage operations, engage members, and drive revenue. With a focus on user‑centric design, AI‑powered insights, and seamless integrations, brighthush empowers clubs to create unforgettable member experiences while streamlining back‑office workflows. Our mission is simple: elevate everyday life for the people who play, coach, and manage the sport we love.
Why Join brighthush?
At brighthush, we believe that the best innovations come from a diverse, collaborative culture. We celebrate curiosity, empathy, and a relentless drive to solve real problems for our customers. If you thrive in a fast‑moving environment, enjoy building lasting relationships, and want to see the tangible impact of your work, you’ll find a home here.
Role Overview
As a Customer Success Manager at brighthush, you will be the trusted partner for our golf & club clients. Your primary mission is to ensure that every customer not only adopts our platform but also realizes measurable business value. You’ll work closely with sales, product, and engineering to align solutions with client goals, drive adoption, and uncover upsell opportunities—all while maintaining a high level of customer satisfaction and retention.
Key Responsibilities
- Serve as the single point of contact for a portfolio of golf & club customers, building deep, strategic relationships.
- Develop and execute account plans that align brighthush’s solutions with each client’s business objectives.
- Advise customers on best practices, new feature rollouts, and optimization strategies to maximize platform value.
- Identify and nurture upsell and cross‑sell opportunities, collaborating with sales to close additional revenue streams.
- Track and report on key success metrics—adoption rates, renewal likelihood, NPS, and overall account health—using our CRM and analytics tools.
- Act as the voice of the customer within brighthush, feeding product feedback and market insights to product and engineering teams.
- Coordinate with support, implementation, and product teams to resolve escalations and ensure timely delivery of solutions.
- Champion continuous improvement initiatives that enhance the customer journey and reduce churn.
- Maintain a deep understanding of the golf & club industry, including trends, challenges, and regulatory changes.
- Represent brighthush at industry events, webinars, and client meetings to strengthen brand presence.
Essential Qualifications
- 3+ years of experience in account management, customer success, or a related client‑facing role.
- Proven track record of driving customer retention, adoption, and upsell.
- Strong communication skills—both written and verbal—across all stakeholder levels.
- Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.
- Tech‑savvy mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
- Experience in the golf, recreation, or membership‑based services sector is a plus.
- Self‑motivated, independent worker who thrives in a remote, fast‑paced environment.
- Bachelor’s degree preferred, but equivalent professional experience will be considered.
Preferred Qualifications
- Background in SaaS or subscription‑based business models.
- Experience with AI or data‑driven product features.
- Knowledge of embedded payments or financial integrations.
- Fluency in additional languages (e.g., Spanish, French) is a bonus.
Core Competencies & Skills
- Customer‑Centric Mindset: Passion for solving client problems and delivering measurable outcomes.
- Strategic Thinking: Ability to see the big picture while executing tactical plans.
- Analytical Acumen: Comfortable interpreting data to inform decisions and Apply for this job