Multilingual Customer Service Agent – German & English – Remote, Brazil – 11:00 am to 8:00 pm – 5 Days a Week – Join brighthush’s Global Live Entertainment Revolution

Introduction

At brighthush, we’re redefining how people discover and experience live entertainment. With a data‑driven platform that connects audiences to concerts, festivals, theater, and cultural events worldwide, we’re on a mission to democratize access to unforgettable moments. Every month, our technology inspires more than 300 million people across 55+ countries, empowering event creators to innovate, scale, and reach new audiences. If you’re passionate about culture, technology, and customer experience, brighthush invites you to join our dynamic, remote team.

Why brighthush?

brighthush is more than a tech company; it’s a movement that brings people together through shared experiences. We partner with industry leaders, receive backing from top global investors, and have earned international awards for our innovative approach. Our culture is built on curiosity, agility, and a relentless focus on customer delight. As a remote-first organization, we offer flexibility, a supportive community, and the chance to shape the future of entertainment from anywhere in Brazil.

Role Overview

We’re looking for a multilingual Customer Service Agent who thrives in a fast‑paced, remote environment. Your primary responsibility will be to deliver exceptional support to our German‑speaking users via email, phone, and social media. You’ll handle inquiries, resolve incidents, and collaborate with our Operations team to ensure seamless customer journeys. The role operates on a 11:00 am–8:00 pm shift (with a one‑hour break) and requires a strong commitment to quality, empathy, and continuous improvement.

Key Responsibilities

• Provide timely, accurate support to German‑speaking customers across multiple channels (email, phone, chat, social media).
• Investigate and resolve incidents, complaints, and service requests while maintaining high first‑contact resolution rates.
• Document all interactions in our ticketing system, ensuring data integrity and compliance with company policies.
• Collaborate with the Operations department on cross‑functional tasks, such as data entry, account updates, and process improvement projects.
• Follow established communication protocols, guidelines, and escalation procedures to maintain consistency and quality.
• Proactively engage customers, offering relevant information, upsell opportunities, and personalized recommendations.
• Participate in continuous learning initiatives, including product training, language development, and customer‑centric workshops.

Essential Qualifications

• Native or near‑native proficiency in German (oral and written) and fluency in English, Spanish, or Portuguese.
• Prior experience in user support or customer service roles, preferably in a tech or entertainment context.
• Strong organizational skills: ability to plan, prioritize, and execute multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a solution‑oriented mindset.
• Detail‑oriented, highly reliable, and capable of adapting to rapid changes.
• Resides in Brazil and is comfortable working remotely.

Preferred Qualifications

• Experience using Zendesk or similar ticketing platforms.
• Background in the live entertainment or event technology industry.
• Experience with multilingual support teams or cross‑cultural communication.
• Knowledge of data‑driven customer insights and analytics.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Proficiency in CRM and ticketing systems, with a knack for learning new tools quickly.
• Time‑management excellence: meeting deadlines while maintaining high quality.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry‑leading training resources, including language courses and tech certifications.
• Clear career pathways from Customer Support to Product, Operations, and Business Development roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.
• Opportunities to lead cross‑functional projects and contribute to product roadmap decisions.

Work Environment & Culture

brighthush’s culture is built on transparency, innovation, and inclusivity. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote model empowers you to balance professional and personal commitments while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Zoom, and Asana.
• Regular virtual social events, including game nights, wellness sessions, and cultural celebrations.
• A culture of continuous feedback, learning, and experimentation.

Compensation & Benefits

While specific salary details are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with role and experience.
• Performance‑based bonuses and incentive programs.
• Health, dental, and life insurance coverage.
• Meal and transport allowance to support your remote work setup.
• Gympass membership for fitness and wellness.
• 40% discount on all brighthush events and experiences.
• Language learning stipend (Spanish lessons) to support your professional growth.
• Flexible work schedule within the 11:00 am–8:00 pm window.

Application Process

Ready to join the brighthush revolution? Submit your application through our careers portal. We’ll review your profile, schedule a virtual interview, and walk you through our onboarding process. If you need accommodations during the selection process, please let our Talent team know so we can provide a seamless experience.

Closing

We’re excited to meet passionate, customer‑focused professionals who want to shape the future of live entertainment. If you’re fluent in German, thrive in a remote setting, and are eager to contribute to a global platform that touches millions of lives, we encourage you to apply today. Join brighthush and help us bring unforgettable moments to audiences worldwide.

For more insights into our culture and recent achievements, explore brighthush’s Blog, read our latest coverage on Tech.Eu, or dive into our story on TechCrunch. We’re committed to creating an inclusive and diverse workspace where everyone’s background and ideas matter. Apply now and become part of the brighthush family.

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