Dynamic Customer Success Manager – Driving Growth, Advocacy, and Customer Delight in the Cutting‑Edge Flight Training Technology Landscape at brighthush

About brighthush

brighthush is a trailblazer in the aviation technology sector, delivering a suite of connected solutions that empower flight schools, instructors, and pilots to operate more efficiently, safely, and profitably. By marrying data‑driven insights with intuitive user experiences, we help our partners streamline curriculum delivery, manage student progress, and unlock new revenue streams. Our mission is simple: to light the way for the next generation of aviation professionals, making flight training more accessible, transparent, and rewarding.

As a fast‑growing, customer‑centric organization, brighthush thrives on collaboration, innovation, and a relentless focus on delivering measurable value to our clients. We believe that every interaction with a customer is an opportunity to deepen trust, uncover new possibilities, and create lasting partnerships. If you are passionate about technology, aviation, and helping people achieve their goals, brighthush is the place where your impact will be felt every day.

Why Join brighthush?

• Impactful Work: Your role will directly influence how thousands of flight schools and pilots experience our platform.
• Growth Mindset: We invest heavily in professional development, mentorship, and cross‑functional collaboration.
• Remote Flexibility: Work from anywhere in the United States while staying connected to a vibrant, global team.
• Competitive Compensation: Earn a base salary of USD 70,000–80,000 per year, complemented by performance bonuses and equity opportunities.
• Comprehensive Benefits: Enjoy generous paid time off, a 401(k) retirement plan with company match, health, dental, and vision coverage, and wellness programs.
• Culture of Innovation: Join a culture that celebrates experimentation, data‑driven decision making, and continuous improvement.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the champion of our customers’ success, ensuring they derive maximum value from our platform while fostering long‑term loyalty. Your day‑to‑day activities will include:

• Account Management: Own a portfolio of high‑value customer accounts, serving as the primary point of contact for all strategic initiatives.
• Customer Advocacy: Act as the voice of the customer within brighthush, translating user feedback into actionable product enhancements.
• Growth Identification: Analyze usage data, identify upsell and cross‑sell opportunities, and collaborate with sales to expand the customer footprint.
• Onboarding & Training: Lead onboarding programs, ensuring new customers achieve rapid adoption and realize early ROI.
• Performance Reporting: Create and present regular health reports, dashboards, and insights to both customers and internal stakeholders.
• Issue Resolution: Escalate and resolve complex customer challenges, coordinating with engineering, product, and support teams.
• Community Building: Foster a community of users through webinars, user groups, and feedback sessions.

Essential Qualifications

• Minimum of a Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience (1–3 years) in a customer success, account management, or client‑facing role within a SaaS or technology environment.
• Strong proficiency with HubSpot, Pendo, PowerBI, and Google Suite; ability to quickly master new tools.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable insights.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver results in a fast‑paced, remote setting.
• Legal authorization to work in the United States.

Preferred Qualifications

• Experience in the aviation or flight training industry, or a passion for aviation.
• Background in data analysis or business intelligence, with a knack for turning numbers into stories.
• Experience with customer success metrics (NPS, CSAT, churn, expansion revenue) and the tools to track them.
• Knowledge of the regulatory landscape affecting flight schools (e.g., FAA, EASA).
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Acumen: Proficiency in data interpretation, trend analysis, and KPI tracking.
• Relationship Building: Talent for building trust, empathy, and long‑term partnerships with clients.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
• Problem Solving: Creative and decisive approach to troubleshooting and resolving customer issues.
• Adaptability: Comfortable navigating ambiguity and thriving in a rapidly evolving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. We offer:

• Clear promotion paths within Customer Success, Product, and Sales.
• Access to industry conferences, aviation workshops, and tech meetups.
• Regular internal training sessions on product updates, customer engagement strategies, and leadership skills.
• Mentorship programs pairing you with senior leaders across the organization.
• Opportunities to contribute to product strategy and roadmap through customer insights.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer success. You’ll find:

• A fully remote, distributed team that values flexibility and work‑life balance.
• Weekly virtual town halls, team‑building events, and informal coffee chats.
• A culture of continuous feedback, where ideas are welcomed and experimentation is encouraged.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.

Compensation & Perks

We believe in rewarding excellence and fostering a supportive environment. Your compensation package will include:

• Base salary: USD 70,000–80,000 per year, commensurate with experience.
• Performance‑based bonus structure tied to customer health metrics and expansion revenue.
• Equity options to share in brighthush’s growth.
• Health, dental, and vision insurance with generous coverage.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) and flexible working hours.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Annual professional development budget for courses, certifications, and conferences.

How to Apply

If you are ready to take your customer success career to new heights, help shape the future of flight training technology, and thrive in a culture that values innovation and impact, we want to hear from you. Submit your application through our career portal and join the brighthush team today.

We look forward to exploring how your expertise and passion can help us illuminate the skies for our customers.