Senior Customer Success Advisor – Renewals & AI Automation Champion – Remote Americas – brighthush

About brighthush

At brighthush, we’re redefining how businesses connect with their customers. Leveraging cutting‑edge AI and data‑driven insights, we empower organizations to deliver personalized, proactive support that turns every interaction into a lasting partnership. Our mission is simple: make customer success effortless, measurable, and scalable for companies around the globe.

With a vibrant, collaborative culture that thrives on curiosity and continuous learning, brighthush is a place where ideas are challenged, solutions are built together, and success is celebrated across every level of the organization. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a community that values growth, innovation, and the impact you can make.

Why This Role Matters

Customer success is the heartbeat of any subscription‑based business. As a Senior Customer Success Advisor – Renewals & AI Automation Champion, you’ll be the linchpin that keeps our clients engaged, satisfied, and invested in brighthush’s platform. Your expertise will directly influence revenue retention, upsell opportunities, and the overall health of our customer base.

In addition to managing renewals, you’ll shape the future of our AI‑driven support ecosystem. By training and fine‑tuning AI agents, you’ll help us deliver faster, smarter, and more consistent service at scale. Your work will not only protect existing revenue but also unlock new growth avenues for brighthush.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal process for a portfolio of high‑value accounts, ensuring timely communication, accurate forecasting, and successful contract renewals.
• Pricing & Negotiation: Collaborate with sales and finance teams to craft competitive pricing strategies, negotiate terms, and close deals that maximize revenue while maintaining customer satisfaction.
• AI Agent Training & Optimization: Design, implement, and refine AI workflows using tools such as n8n and Zapier to automate routine tasks, trigger proactive outreach, and enhance customer experience.
• CRM Hygiene & Data Integrity: Maintain clean, up‑to‑date records in HubSpot, Chargebee, and Zendesk, ensuring data accuracy for reporting, segmentation, and personalized communication.
• Stakeholder Collaboration: Partner with Product, Engineering, and Marketing to relay customer insights, advocate for feature enhancements, and align on go‑to‑market strategies.
• Performance Metrics & Reporting: Track renewal rates, churn, upsell opportunities, and AI automation KPIs; present actionable insights to senior leadership.
• Cross‑Functional Leadership: Mentor junior team members, lead process improvement initiatives, and champion a culture of continuous learning and excellence.

Essential Qualifications

• 5+ years of experience in customer success, account management, or renewal management within a SaaS or subscription‑based environment.
• Proven track record of achieving or exceeding renewal targets and driving upsell revenue.
• Fluent in English and Spanish, with strong written and verbal communication skills in both languages.
• Hands‑on experience with CRM platforms (HubSpot, Salesforce, or equivalent) and billing systems (Chargebee, Zuora, or similar).
• Deep familiarity with automation tools such as n8n, Zapier, or Integromat, and a passion for building efficient, scalable workflows.
• Strong analytical mindset: ability to interpret data, identify trends, and translate insights into actionable strategies.
• Excellent negotiation skills, with a consultative approach to problem‑solving and value creation.
• Self‑motivated, highly organized, and comfortable working independently in a remote, distributed team.

Preferred Qualifications

• Experience in the AI or machine‑learning space, especially in customer support or success contexts.
• Knowledge of Jira, Confluence, or other project management tools used in agile development environments.
• Background in data science or analytics, with proficiency in SQL, Python, or R.
• Experience leading cross‑functional initiatives or change‑management projects.
• Prior exposure to the Latin American market, including cultural nuances and regulatory considerations.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client needs, coupled with a proactive approach to solving problems.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Technical Aptitude: Comfortable learning new tools quickly and troubleshooting technical issues.
• Collaboration & Influence: Skilled at building relationships across departments and influencing outcomes.
• Adaptability: Thrives in a fast‑moving environment, adjusting priorities as business needs evolve.
• Data‑Driven Decision Making: Uses metrics to guide actions and measure success.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Success Advisor, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders across product, engineering, and sales.
• Regular training sessions on the latest AI technologies, customer success methodologies, and industry best practices.
• Opportunities to lead cross‑functional projects, giving you visibility and experience in product strategy, operations, and business development.
• Clear career pathways to roles such as Customer Success Manager, Director of Customer Success, or Head of AI‑Driven Support.
• Annual learning stipend to attend conferences, workshops, or pursue certifications relevant to your role.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our team spans across the Americas, and we operate on a flexible schedule that aligns with US business hours to ensure seamless collaboration.

We foster a culture of transparency, psychological safety, and continuous improvement. Regular virtual town halls, hackathons, and informal coffee chats keep our community connected and engaged.

Compensation & Benefits

Competitive salary range: EUR 31,360 – 38,000 per year, commensurate with experience and performance.

Benefits include:

• Generous paid time off (PTO) policy, with additional days for holidays and personal milestones.
• Comprehensive parental leave program, supporting both maternity and paternity needs.
• Health, dental, and vision insurance options for you and your dependents.
• Retirement savings plan with company match.
• Annual performance bonus potential, tied to individual and company metrics.
• Flexible work hours and fully remote setup, with a stipend for home office equipment.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to take your customer success career to the next level, join brighthush and help shape the future of AI‑driven support. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

Join Us and Make an Impact

At brighthush, your work will directly influence the satisfaction and growth of our clients, the efficiency of our support operations, and the innovation of our AI solutions. If you’re passionate about customer success, automation, and building scalable systems, we want to hear from you. Bring your expertise, curiosity, and drive to a team that values your contributions and supports your growth every step of the way.