Senior Dealer Customer Experience Manager – Championing Dealer Satisfaction, KPI Optimization, and Cross‑Functional Leadership at brighthush

About brighthush

brighthush is a trailblazer in the manufacturing sector, renowned for designing and producing high‑quality refrigeration solutions that keep businesses and consumers cool under pressure. With a legacy of innovation, sustainability, and customer‑centric excellence, brighthush has earned a reputation for delivering products that not only meet but exceed industry standards. Our commitment to quality is matched by an unwavering dedication to the people who help us bring our solutions to market – our dealers, partners, and customers. At brighthush, we believe that exceptional customer experience is the cornerstone of long‑term success, and we are looking for a dynamic leader to elevate that experience to new heights.

Why This Role Matters

As the Dealer Customer Experience Manager, you will be the linchpin between our dealer network and the broader business ecosystem. Your strategic vision and hands‑on execution will shape how dealers perceive brighthush, influence their loyalty, and ultimately drive revenue growth. In a world where customer experience is a key differentiator, your role will directly impact brand perception, market share, and the long‑term vitality of our dealer relationships.

Key Responsibilities

• Lead and Inspire the CX Team: Build, mentor, and empower a high‑performing customer experience team that delivers measurable results. Foster a culture of continuous improvement, accountability, and collaboration.
• Define and Track KPIs: Establish clear, data‑driven metrics that align with business objectives. Monitor performance, analyze trends, and translate insights into actionable strategies.
• Escalation Management: Serve as the final point of contact for complex dealer issues. Resolve escalations swiftly, ensuring a seamless experience that reinforces dealer confidence in brighthush.
• Strategic Partnering: Work closely with Sales, Marketing, Product Development, and Operations to align dealer experience initiatives with corporate goals.
• Process Optimization: Identify gaps in dealer onboarding, training, and support processes. Champion initiatives that streamline workflows, reduce friction, and enhance dealer satisfaction.
• Data‑Driven Decision Making: Leverage CRM analytics, customer feedback, and market research to inform strategy and measure impact.
• Travel & On‑Site Engagement: Conduct periodic visits to dealer locations (up to 10% travel) to gather firsthand insights, build relationships, and showcase brighthush’s commitment to partnership.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or a related field (or equivalent professional experience).
• Minimum of 5 years of progressive experience in customer experience, account management, or sales within a B2B environment.
• Proven leadership experience managing cross‑functional teams and driving high‑impact initiatives.
• Advanced proficiency in CRM platforms, with Salesforce experience preferred.
• Strong analytical skills and a data‑driven mindset.
• Excellent communication, negotiation, and stakeholder management abilities.
• Ability to thrive in a remote work environment while maintaining strong in‑person relationships during travel.

Preferred Qualifications

• Experience in the manufacturing or industrial equipment sector.
• Background in dealer or channel partner management.
• Knowledge of customer journey mapping and experience design frameworks.
• Certifications in project management (PMP, Agile, etc.) or customer experience (CX, CEM).
• Fluency in additional languages beyond English.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Data Analysis & KPI Management
• CRM Mastery (Salesforce, HubSpot, etc.)
• Problem Solving & Conflict Resolution
• Project Management & Process Improvement
• Stakeholder Engagement & Relationship Building
• Adaptability & Change Management
• Excellent Written & Verbal Communication

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and upward mobility. As Dealer Customer Experience Manager, you will:

• Lead cross‑functional projects that influence company‑wide strategy.
• Gain exposure to senior leadership and participate in executive decision‑making.
• Access internal training programs on advanced CRM techniques, data analytics, and customer experience design.
• Benefit from mentorship programs that pair you with seasoned industry leaders.
• Position yourself for future roles such as Director of Dealer Experience, VP of Customer Success, or Chief Experience Officer.

Work Environment & Company Culture

brighthush embraces a hybrid work model that balances remote flexibility with collaborative in‑office sessions. Our culture is built on:

• Transparency and open communication across all levels.
• Recognition of individual contributions and team achievements.
• A commitment to work‑life balance, with generous paid time off and flexible scheduling.
• Inclusive practices that celebrate diversity, equity, and belonging.
• Community engagement initiatives, including volunteer days and sustainability projects.

Compensation & Benefits

While the base salary for this role ranges from USD 81,500 to 124,300 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Performance‑based bonuses and incentive programs.
• Paid parental leave and family‑friendly policies.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you are passionate about elevating dealer relationships, driving measurable impact, and leading a high‑performing team, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of refrigeration solutions.

Apply to this job

Conclusion

At brighthush, we are redefining what it means to deliver exceptional customer experience in the manufacturing sector. As our Dealer Customer Experience Manager, you will be at the forefront of this transformation, ensuring that every dealer interaction reflects the quality, reliability, and innovation that brighthush stands for. If you are ready to lead, innovate, and make a lasting impact, apply today and become a pivotal part of our success story.