Entry‑Level Medical Billing Customer Support Specialist – 1st Shift, Remote, Full‑Time – Join brighthush

About brighthush

brighthush is a national leader in home healthcare, dedicated to improving the lives of patients across the United States. With a comprehensive portfolio that includes ventilators, oxygen therapy, sleep apnea treatment, and a wide range of medical equipment, we empower individuals to manage their health from the comfort of their homes. Our mission is to deliver compassionate, high‑quality care through innovative technology and a team of passionate professionals. As we continue to expand, we’re looking for motivated, customer‑centric individuals to join our remote support family and help us make a difference every day.

Why This Role Is a Great Fit for You

If you’re a self‑starter who thrives in a fast‑paced, remote environment, this entry‑level position offers a unique blend of customer service, medical billing, and administrative support. You’ll be the first point of contact for patients, ensuring their billing experience is smooth, accurate, and empathetic. No prior experience is required—just a high school diploma or GED, strong communication skills, and a willingness to learn. In return, brighthush provides a competitive salary, comprehensive benefits, and a clear career path that can lead to advanced roles in billing, operations, and beyond.

Key Responsibilities

• Patient Interaction: Conduct professional, courteous calls to patients, addressing billing inquiries, payment arrangements, and general questions.
• Insurance Verification: Verify patient insurance coverage, eligibility, and benefits using our proprietary systems.
• Record Management: Accurately update and maintain patient billing records in our electronic health record (EHR) platform.
• Data Entry & Accuracy: Input billing data, claim information, and payment details with a high degree of precision.
• Problem Resolution: Identify and resolve billing discrepancies, working closely with the billing team and external vendors.
• Compliance & Confidentiality: Adhere to HIPAA regulations and company policies to protect patient privacy.
• Team Collaboration: Participate in daily huddles, training sessions, and continuous improvement initiatives.
• Technology Utilization: Use Microsoft Outlook, Word, Excel, eIntake, and IMBS to manage communications and documentation.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Fluent written and spoken English with excellent listening skills.
• Basic arithmetic ability and comfort with simple math calculations.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting, managing time effectively.
• Background check and drug screening clearance required.

Preferred Qualifications (Bonus Points)

• Experience in medical billing, healthcare administration, or a related field.
• Familiarity with medical equipment terminology and billing codes.
• Previous exposure to insurance verification processes.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with customer service platforms or call center software.

Skills & Competencies for Success

• Communication: Clear, concise, and empathetic communication with patients and team members.
• Technical Proficiency: Comfortable navigating multiple software applications, including Microsoft Office Suite, eIntake, and IMBS.
• Problem‑Solving: Ability to troubleshoot billing issues and propose effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Player: Collaborate with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Starting as a Medical Billing Customer Support Specialist, you’ll have access to:

• On‑the‑job training modules covering medical billing fundamentals, insurance processes, and compliance.
• Mentorship programs pairing you with experienced billing professionals.
• Certification support for industry credentials such as Certified Professional Biller (CPB) or Certified Professional Coder (CPC).
• Clear advancement pathways to roles such as Billing Analyst, Claims Processor, or Billing Supervisor.
• Regular performance reviews and goal‑setting sessions to map your career trajectory.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team meetings and social events.
• Open‑door leadership policy—your voice matters.
• Flexible scheduling options within the 1st shift to accommodate personal commitments.
• Access to a digital collaboration hub for knowledge sharing and project management.
• Recognition programs celebrating milestones and exceptional performance.

Compensation & Benefits

Base Salary: Competitive annual range of USD 31,720 – 31,720, commensurate with experience and performance. Bonuses: Performance‑based incentives and annual bonus potential. Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days. Health & Wellness: Comprehensive medical, dental, and vision plans for you and your family. Retirement: 401(k) plan with company match to help secure your future. Professional Development: Reimbursement for relevant courses, certifications, and conferences. Technology Stipend: Home office equipment allowance to ensure a productive remote workspace. Employee Assistance Program: Confidential counseling and support services. Other Perks: Employee discounts on medical equipment, wellness programs, and a supportive community of healthcare professionals.

How to Apply

Ready to take the next step in your career and help patients receive the care they deserve? Submit your application through our careers portal or email your resume and cover letter to [email protected]. We’re excited to learn how your skills and passion align with our mission.

Join brighthush Today

This is more than a job—it’s an opportunity to be part of a team that transforms home healthcare. If you’re eager to learn, dedicated to customer service, and ready to grow in a supportive, remote environment, we want to hear from you. Apply now and start your journey with brighthush, where every call makes a difference.