Dynamic Customer Success Manager I – Driving Adoption, Onboarding & Growth for B2B SaaS Solutions at brighthush
About brighthush
brighthush is a trailblazing technology company that empowers businesses with cutting‑edge AI‑driven solutions designed to streamline operations, enhance customer experiences, and unlock new revenue streams. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is redefining the way enterprises engage with technology. As we expand our footprint across North America, we’re looking for passionate, results‑oriented professionals who thrive in fast‑paced environments and are eager to make a tangible impact on our customers’ success.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven team that values creativity, data‑backed decision making, and a relentless focus on customer outcomes. We offer:
- Competitive base salary ranging from USD 80,000 to 100,000 per year, commensurate with experience.
- Performance‑based bonuses and equity options that align your success with the company’s growth.
- Comprehensive benefits package including 401(k) matching, health, dental, and vision plans, and a generous paid time off policy.
- Flexible remote work options across North America, with occasional travel (up to 25%) to client sites and industry events.
- Ongoing professional development through training programs, certifications, and mentorship.
- A vibrant, inclusive culture that celebrates diversity, encourages open dialogue, and rewards innovation.
Role Overview
As a Customer Success Manager I, you will be the primary advocate for our B2B SaaS customers, ensuring they achieve their desired outcomes and realize maximum value from our platform. You will manage a portfolio of high‑value accounts, drive product adoption, and collaborate closely with Sales, Product, and Support teams to deliver seamless, end‑to‑end customer experiences.
Key Responsibilities
- Account Management & Growth: Own a book of business exceeding $5M, nurturing long‑term relationships and identifying upsell and cross‑sell opportunities.
- Customer Onboarding & Training: Design and execute comprehensive onboarding programs that accelerate time‑to‑value for new clients.
- Adoption & Engagement: Monitor usage metrics, identify adoption gaps, and implement targeted initiatives to increase product utilization.
- Strategic Consulting: Serve as a trusted advisor, translating business objectives into actionable product roadmaps and feature requests.
- Renewal & Retention: Lead renewal negotiations, ensuring high renewal rates and customer satisfaction scores.
- Data‑Driven Insights: Leverage Salesforce, Catalyst, and Gainsight to track KPIs, generate reports, and inform decision‑making.
- Cross‑Functional Collaboration: Partner with Marketing, Product, and Support to align customer feedback with product enhancements.
- Travel & Client Engagement: Travel up to 25% to client sites, industry conferences, and partner events to strengthen relationships and gather market intelligence.
Essential Qualifications
- Minimum 3+ years of experience in customer success, account management, or a related role within a B2B SaaS environment.
- Proven track record managing a portfolio of high‑value accounts and driving adoption metrics.
- Strong understanding of CRM and customer success platforms, specifically Salesforce, Catalyst, and Gainsight.
- Excellent communication skills in English, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
- Analytical mindset with proficiency in data interpretation, reporting, and performance measurement.
- Self‑motivated, proactive, and comfortable working in a remote, distributed team structure.
- Willingness to travel up to 25% of the time for client visits and industry events.
Preferred Qualifications
- Experience in the construction technology or AI‑powered visual intelligence space.
- Background in implementing large‑scale onboarding and training programs.
- Knowledge of advanced analytics and data visualization tools.
- Certifications in Customer Success Management (CSM) or related fields.
- Fluency in additional languages beyond English.
Core Skills & Competencies
- Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering measurable outcomes.
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
- Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
- Technical Aptitude: Comfortable navigating SaaS platforms, interpreting usage data, and troubleshooting technical issues.
- Relationship Building: Strong interpersonal skills that foster trust and collaboration with stakeholders at all levels.
- Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and market conditions.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager I, you will:
- Progress to senior customer success roles, such as Customer Success Manager II or Director of Customer Success, based on performance and leadership potential.
- Participate in leadership development programs that sharpen strategic thinking, negotiation, and stakeholder management skills.
- Access to industry conferences, workshops, and webinars to stay ahead of emerging trends in SaaS and AI technologies.
- Mentorship from seasoned leaders who share insights on scaling customer success operations and driving enterprise growth.
- Opportunities to influence product strategy by feeding customer insights directly into the product roadmap.
Work Environment & Culture
brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote-first approach means you’ll enjoy:
- Flexible work hours that accommodate different time zones and personal commitments.
- Regular virtual team gatherings, hackathons, and social events to build camaraderie.
- Open communication channels, including Slack, Microsoft Teams, and weekly all‑hands meetings.
- A supportive environment where ideas are welcomed, and experimentation is encouraged.
- Commitment to work‑life balance, with generous paid time off and mental health resources.
Compensation & Benefits
In addition to the competitive salary range of USD 80,000 – 100,000 per year, brighthush offers:
- Annual performance bonus potential.
- Equity participation to share in the company’s long‑term success.
- Health, dental, and vision insurance plans with employer contributions.
- 401(k) plan with company matching.
- Paid parental leave and family‑friendly policies.
- Wellness stipend, gym membership discounts, and mental health support.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you’re ready to take your customer success career to the next level, join a forward‑thinking team that values innovation, impact, and growth, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can help shape the future of SaaS success at brighthush.