Entry-Level Technical Customer Support Specialist – Full Stack Python, React, TypeScript, Node.js & AI Prompt Engineering

About brighthush

brighthush is a trailblazing AI infrastructure company that empowers enterprises to build, orchestrate, and scale intelligent workforces. By combining cutting‑edge machine learning models with robust software engineering, we deliver AI solutions that transform how businesses operate, from automating routine tasks to enabling advanced decision‑making. Our mission is to make AI accessible, reliable, and scalable for every organization, regardless of size or industry.

Founded on a passion for innovation and a commitment to customer success, brighthush has quickly become a trusted partner for Fortune 500 companies, mid‑market leaders, and ambitious startups alike. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering value to our clients. Whether you’re a seasoned engineer or just starting your career, brighthush offers an environment where curiosity is rewarded and growth is inevitable.

Role Overview

As an Entry-Level Technical Customer Support Specialist, you will be the first line of defense for our clients’ technical challenges. You’ll work closely with our product, engineering, and AI teams to triage, debug, and resolve issues across our full‑stack platform. Your responsibilities will span from troubleshooting code in Python, React, and TypeScript to fine‑tuning AI workers and managing APIs. This role is ideal for individuals who thrive in fast‑paced, collaborative environments and are eager to deepen their expertise in both software development and AI technologies.

Key Responsibilities

• Issue Triage & Prioritization: Quickly assess incoming support tickets, determine severity, and route them to the appropriate internal teams.
• Root‑Cause Analysis: Use debugging tools and logs to identify the underlying cause of technical problems across the stack.
• Solution Implementation: Apply fixes, patches, or configuration changes to resolve client issues, ensuring minimal downtime.
• AI Worker Fine‑Tuning: Collaborate with the AI team to adjust prompts, parameters, and model configurations for optimal performance.
• API Management: Monitor, troubleshoot, and document API interactions, ensuring seamless integration for our clients.
• Knowledge Base Development: Create and maintain detailed documentation, FAQs, and troubleshooting guides to empower users.
• Client Communication: Provide clear, concise updates to clients via email, chat, or video calls, maintaining a professional and supportive tone.
• Continuous Improvement: Participate in post‑mortem reviews and contribute ideas to enhance product stability and support processes.

Essential Qualifications

• Proficient in Python and JavaScript (React, TypeScript, Node.js) with a solid understanding of full‑stack development.
• Strong debugging skills and experience troubleshooting complex codebases.
• Excellent written and verbal communication in English.
• Ability to work independently, prioritize tasks, and manage multiple tickets simultaneously.
• Experience with API design, testing, and documentation.
• Basic understanding of AI concepts, especially large language models (LLMs) and prompt engineering.
• Familiarity with version control systems (Git) and CI/CD pipelines.
• High level of curiosity and a passion for continuous learning.

Preferred Qualifications

• Hands‑on experience with LLMs such as GPT‑4, Claude, or similar, including prompt design and fine‑tuning.
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
• Experience with monitoring tools (Prometheus, Grafana, Datadog) and log aggregation.
• Background in customer‑facing roles or technical support in SaaS environments.
• Familiarity with Agile methodologies and ticketing systems (Jira, Zendesk).

Skills & Competencies

• Technical Proficiency: Deep understanding of web technologies, backend services, and AI model integration.
• Problem‑Solving: Ability to dissect complex issues, identify patterns, and devise effective solutions.
• Communication: Clear articulation of technical concepts to non‑technical stakeholders.
• Collaboration: Comfortable working cross‑functionally with product, engineering, and AI teams.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Customer‑Centric Mindset: Commitment to delivering exceptional support experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Technical Customer Support Specialist, you will:

• Gain hands‑on experience with state‑of‑the‑art AI technologies and large‑scale software systems.
• Participate in mentorship programs with senior engineers and AI researchers.
• Attend internal workshops, hackathons, and external conferences to stay ahead of industry trends.
• Progress into roles such as Senior Support Engineer, AI Solutions Architect, or Product Manager.
• Contribute to open‑source projects and community initiatives, enhancing your professional portfolio.

Work Environment & Company Culture

brighthush is a fully remote, globally distributed team with a strong emphasis on work‑life balance. Our culture is defined by:

• Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Innovation: Encouragement to experiment, prototype, and iterate on new ideas.
• Well‑being: Flexible hours, mental health resources, and virtual team‑building activities.
• Community Impact: Initiatives that give back through AI for social good projects.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for entry‑level technical support roles.
• Performance‑based bonuses and equity options to share in the company’s success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge tools, software licenses, and a fully equipped home office stipend.

How to Apply

Ready to join a forward‑thinking team that’s redefining AI infrastructure? Submit your application through our careers portal or click the link below. We look forward to learning how your skills and passion can contribute to brighthush’s mission.

Apply to this job

Closing

At brighthush, you’ll be at the intersection of software engineering, AI innovation, and customer success. This role offers a unique blend of technical challenge and real‑world impact, all within a supportive, growth‑oriented environment. If you’re eager to dive into full‑stack development, AI fine‑tuning, and client‑facing support, we encourage you to apply today and help shape the future of intelligent workforces.