Senior Manager, Customer & Experiential Marketing – Driving Customer Advocacy, Content Strategy, and AI‑Enabled Engagement at brighthush

About brighthush

brighthush is a trailblazing marketing technology platform that empowers enterprises to orchestrate AI agents for high‑impact marketing at scale. By blending cutting‑edge artificial intelligence with human creativity, we help brands deliver personalized, data‑driven experiences that resonate across every touchpoint. Our mission is to transform how organizations think about customer engagement, turning insights into action and stories into measurable business outcomes.

As a fully remote, globally distributed team, brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. We celebrate diversity, champion continuous learning, and reward bold ideas that push the boundaries of what’s possible in marketing technology.

Why This Role Matters

In today’s hyper‑competitive B2B SaaS landscape, the voice of the customer is the most valuable asset a company can own. The Senior Manager, Customer & Experiential Marketing will be the linchpin that turns customer stories into strategic assets, fuels executive‑level advisory boards, and drives measurable behavior change across our ecosystem. This role is pivotal in shaping how brighthush communicates its value, builds advocacy, and ultimately fuels growth.

Key Responsibilities

• Customer Storytelling & Content Leadership – Curate, edit, and amplify compelling customer narratives across all channels, ensuring alignment with brand voice and strategic objectives.
• Executive‑Level Program Management – Design, launch, and manage in‑person and virtual advisory board sessions, executive roundtables, and partner summits that foster deep relationships with C‑suite stakeholders.
• Behavioral Impact Measurement – Develop robust frameworks to track and analyze customer engagement, advocacy, and conversion metrics, translating insights into actionable recommendations.
• Cross‑Functional Collaboration – Partner with Product, Sales, Customer Success, and Data Science teams to embed customer insights into product roadmaps, go‑to‑market strategies, and support materials.
• AI‑Enabled Content Strategy – Leverage AI tools to generate, personalize, and optimize content at scale, ensuring consistency and relevance across all customer touchpoints.
• Thought Leadership & Brand Positioning – Represent brighthush at industry events, webinars, and podcasts, positioning the company as a leader in AI‑driven marketing solutions.
• Team Mentorship & Development – Lead, coach, and grow a high‑performing marketing team, fostering a culture of experimentation, data‑driven decision making, and continuous improvement.
• Budget & Vendor Management – Oversee program budgets, negotiate with external partners, and ensure cost‑effective delivery of all customer‑centric initiatives.

Essential Qualifications

• 8–12 years of progressive experience in customer marketing, advocacy, content marketing, or communications within a B2B SaaS environment.
• Proven track record of managing executive‑level in‑person and virtual programs that drive measurable business outcomes.
• Exceptional writing and editorial skills, with a portfolio of high‑impact content that has influenced C‑suite decision makers.
• Deep familiarity with AI tools (e.g., generative AI, natural language processing) and a forward‑thinking approach to integrating AI into marketing workflows.
• Advanced measurement fluency: expertise in designing experiments, tracking KPIs, and deriving insights from complex data sets.
• Strong cross‑functional credibility and the ability to influence stakeholders at all levels.
• Experience leading and scaling a marketing team in a fast‑paced, remote-first environment.

Preferred Qualifications

• Background in enterprise‑grade marketing technology or a related SaaS product.
• Experience with advisory board governance, executive stakeholder management, and high‑profile event execution.
• Proficiency in marketing automation platforms (e.g., HubSpot, Marketo) and analytics tools (e.g., Tableau, Looker).
• Knowledge of customer journey mapping, advocacy program design, and community building.
• Demonstrated ability to scale content production using AI and automation while maintaining brand integrity.

Core Skills & Competencies

• Strategic Vision – Ability to translate customer insights into long‑term marketing strategies that align with business goals.
• Storytelling Excellence – Mastery of narrative techniques that convert complex data into relatable, persuasive stories.
• Data‑Driven Decision Making – Comfortable with hypothesis testing, A/B testing, and deriving actionable insights from analytics.
• AI Literacy – Comfortable experimenting with AI tools to generate, personalize, and optimize content.
• Leadership & Coaching – Proven ability to inspire, develop, and retain top talent in a distributed team.
• Project Management – Strong organizational skills, with a track record of delivering high‑impact programs on time and within budget.
• Communication & Influence – Exceptional verbal and written communication skills, with the ability to influence C‑suite executives.
• Adaptability & Resilience – Thrive in a fast‑changing environment, pivoting strategies based on new data and market shifts.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As Senior Manager, you will:

• Progress to Director or VP of Customer Marketing, shaping the company’s global customer engagement strategy.
• Lead cross‑functional initiatives that influence product development, sales enablement, and customer success.
• Participate in executive leadership meetings, contributing to company‑wide strategy and vision.
• Access a curated learning library, including AI workshops, marketing strategy bootcamps, and leadership development programs.
• Receive mentorship from senior leaders who have built award‑winning customer marketing programs.

Work Environment & Culture

brighthush is proud to be a fully remote, inclusive workplace that values flexibility, autonomy, and collaboration. Our culture is built on:

• Remote‑First Flexibility – Work from anywhere in the United States with a flexible schedule that supports work‑life balance.
• Diversity & Inclusion – A vibrant community that celebrates diverse perspectives and fosters belonging.
• Continuous Learning – Regular knowledge‑sharing sessions, hackathons, and access to industry conferences.
• Innovation & Experimentation – A safe space to test new ideas, iterate quickly, and celebrate successes and learn from failures.
• Health & Well‑Being – Comprehensive health plans, mental health resources, and wellness stipends.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Salary Range – USD 160,500 – 194,500 per year, commensurate with experience and qualifications.
• 401(k) Matching – 4% company match to help you build long‑term wealth.
• Generous Paid Time Off – Unlimited vacation policy, plus paid holidays and sick leave.
• Retirement Plan – Access to a 401(k) plan with company contributions.
• Parental Leave – Generous paid parental leave for new parents, ensuring a smooth transition.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Professional Development – Annual budget for courses, certifications, and conferences.
• Equity & Stock Options – Opportunity to own a piece of brighthush’s future growth.

How to Apply

Ready to lead the next wave of customer‑centric marketing innovation? Click the link below to submit your application and join the brighthush team.

Apply to this job at brighthush

Join brighthush – Where Customer Stories Drive Innovation

At brighthush, we believe that every customer interaction is an opportunity to create lasting value. If you are a visionary marketer with a passion for storytelling, data, and AI, and you thrive in a dynamic, remote environment, we want to hear from you. Bring your expertise, your curiosity, and your ambition to a company that is redefining the future of marketing technology.

Apply today and help us turn customer insights into transformative business outcomes.