Dynamic Customer Success Manager – Client Onboarding, Relationship Building & Renewal Management at brighthush (Q2 2024)

About brighthush

brighthush is a forward‑thinking cloud software firm that empowers businesses to unlock economic growth through data‑driven insights. With a portfolio that spans advanced analytics, predictive modeling, and industry‑specific solutions, brighthush is at the forefront of transforming raw data into actionable strategy. Our mission is simple: to help clients make smarter decisions faster, and to do so with a partner that values innovation, integrity, and impact.

As we expand our footprint across North Carolina and beyond, we’re looking for a Customer Success Manager who can bring enthusiasm, expertise, and a customer‑centric mindset to our growing team. If you thrive in a fast‑paced, remote‑first environment and enjoy building lasting relationships that drive real business outcomes, we want to hear from you.

Key Responsibilities

• Onboard New Clients: Lead the end‑to‑end onboarding journey, from initial discovery calls to configuration of our cloud platform, ensuring a seamless transition and rapid time‑to‑value.
• Build & Maintain Relationships: Serve as the primary point of contact for a portfolio of mid‑market accounts, cultivating trust and understanding of each client’s unique goals.
• Drive Renewals & Upsells: Monitor usage metrics, identify growth opportunities, and collaborate with sales to secure renewals and expand the scope of engagement.
• Champion Product Adoption: Work closely with product and engineering teams to provide feedback, create training materials, and run workshops that increase platform adoption.
• Analyze & Report: Leverage data analytics tools to track customer health scores, churn risk, and ROI, presenting insights to both clients and internal stakeholders.
• Collaborate Cross‑Functionally: Partner with Marketing, Support, and Finance to align on customer journeys, resolve escalations, and refine success metrics.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the Customer Success organization.

Essential Qualifications

• 3–5 years of experience in a Customer Success, Account Management, or Client Services role within a SaaS or technology environment.
• Proven track record of managing end‑to‑end onboarding and renewal cycles, with a history of meeting or exceeding renewal targets.
• Strong analytical mindset: comfortable working with data, generating insights, and translating numbers into actionable recommendations.
• Excellent written and verbal communication skills in English, with the ability to present complex concepts to both technical and non‑technical audiences.
• Experience with CRM and customer‑success platforms such as Salesforce, Zendesk, and Pendo.
• Proficiency in collaboration tools (Zoom, Microsoft Teams, Google Meet) and productivity suites (Microsoft Office, Google Workspace).
• Self‑motivated, highly organized, and able to thrive in a remote, distributed team environment.

Preferred Qualifications

• Background in economic modeling or data‑intensive industries (e.g., finance, consulting, market research).
• Experience with RingCentral or similar VoIP/telephony solutions.
• Knowledge of the IMPLAN software ecosystem or comparable analytics platforms.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or related credentials.
• Fluency in additional languages beyond English.

Skills & Competencies

• Customer‑First Mindset: Passion for understanding client needs and delivering exceptional service.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Comfortable interpreting dashboards, KPIs, and health scores.
• Problem‑Solving: Quick to diagnose issues and propose effective solutions.
• Collaboration & Influence: Works seamlessly with cross‑functional teams and influences stakeholders at all levels.
• Adaptability: Thrives in a dynamic environment where priorities can shift rapidly.
• Time Management: Prioritizes tasks to meet deadlines and manage multiple accounts simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you’ll have access to:

• Structured onboarding programs that pair you with mentors from Sales, Product, and Engineering.
• Regular learning sessions on new product features, industry trends, and advanced analytics techniques.
• Opportunities to lead cross‑functional projects, such as product roadmap workshops or customer advocacy programs.
• Clear career pathways: from Customer Success Manager to Senior Manager, Director, or even VP of Customer Success.
• Annual performance reviews that focus on both outcomes and professional development goals.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture that values transparency, creativity, and work‑life balance. Key highlights include:

• Fully remote work model with optional co‑working spaces in Huntersville and other North Carolina hubs.
• Flexible hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Commitment to diversity, equity, and inclusion, with employee resource groups and mentorship programs.
• Open‑door leadership style: leaders are accessible and receptive to feedback from all levels.

Compensation & Benefits

We offer a competitive base salary range of USD 60,000 – 70,000 per year, commensurate with experience and performance. In addition to the base, you’ll enjoy:

• Annual performance bonus potential.
• 401(k) plan with company matching.
• Comprehensive health, dental, and vision insurance.
• Paid time off (vacation, sick leave, and personal days) plus holidays.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Equity options as part of the long‑term incentive plan.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how businesses interpret data and make decisions. You’ll work with cutting‑edge technology, collaborate with talented peers, and have the autonomy to shape the customer experience. Your contributions will directly influence product evolution, client success, and the company’s growth trajectory.

How to Apply

Ready to take the next step in your career? Submit your application through our recruiting portal and let’s explore how you can make an impact at brighthush.