Dynamic Customer Success & Support Representative – Global SaaS Solutions & AI‑Driven Talent Acquisition Platform at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining the way the world hires. Leveraging cutting‑edge artificial intelligence, we empower enterprises to discover, engage, and retain top talent faster and smarter than ever before. With a global footprint and a portfolio that spans industries from finance to hospitality, brighthush is the go‑to platform for forward‑thinking organizations that want to stay ahead of the talent curve.

Our mission is simple: make hiring effortless, data‑driven, and delightfully human. We do this by combining powerful AI algorithms with an intuitive user experience, enabling recruiters, hiring managers, and candidates to connect in ways that were previously unimaginable. As a result, we have become the preferred partner for thousands of leading companies worldwide.

At brighthush, we celebrate curiosity, resilience, and a relentless pursuit of excellence. Our culture is built on collaboration, inclusivity, and a shared commitment to creating a workplace where every voice is heard and every idea has the chance to flourish.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the success of our global customer base, helping them achieve measurable hiring outcomes.
• Innovation‑First Environment: Be part of a team that is constantly iterating on AI, product features, and customer experience.
• Career Growth: brighthush offers clear pathways for advancement, from support specialist to team lead, product manager, or engineering roles.
• Learning & Development: Access to internal training, mentorship programs, and external conferences to keep your skills sharp.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and equity options.
• Comprehensive Benefits: Health, dental, vision, mental‑health support, generous paid time off, and flexible work arrangements.
• Diversity & Inclusion: brighthush is proud to be an equal‑opportunity employer, fostering a culture where diverse perspectives thrive.

Key Responsibilities

As a Customer Success & Support Representative, you will be the frontline advocate for our clients, ensuring they derive maximum value from the brighthush platform. Your day‑to‑day activities will include:

• Responding to inbound support tickets and live chat inquiries from customers across the globe.
• Diagnosing and resolving technical and functional issues with the brighthush platform.
• Educating users on best practices, new features, and platform capabilities through webinars, tutorials, and one‑on‑one coaching.
• Measuring and reporting on customer satisfaction metrics, such as CSAT, NPS, and first‑time‑resolution rates.
• Collaborating with product, engineering, and professional services teams to surface product bugs, feature requests, and improvement opportunities.
• Leading cross‑functional projects that enhance the support experience, such as knowledge‑base updates, automated workflows, or self‑service portals.
• Acting as a brand ambassador for brighthush, embodying our values in every interaction.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent professional experience.
• Minimum of 2 years of customer support experience, preferably in an enterprise SaaS environment.
• Strong technical aptitude: comfortable troubleshooting web applications, APIs, and data integrations.
• Proficiency in HTML, CSS, and basic API concepts.
• Excellent written and verbal communication skills in English, with a keen eye for grammar and clarity.
• Fluency in an additional European language (French, Spanish, German, etc.) is a plus.
• Self‑motivated, proactive, and able to manage multiple priorities in a fast‑paced setting.
• Positive, energetic, and a genuine passion for technology and customer success.

Preferred Qualifications

• Experience with customer success platforms such as Zendesk, Intercom, or similar.
• Knowledge of HR technology, recruiting processes, or talent acquisition tools.
• Prior exposure to AI or machine‑learning concepts.
• Demonstrated ability to influence cross‑functional teams and drive process improvements.

Skills & Competencies

• Customer‑centric mindset with a knack for turning challenges into opportunities.
• Analytical thinking: ability to interpret data, identify trends, and recommend actionable insights.
• Strong problem‑solving skills, with a methodical approach to troubleshooting.
• Excellent time‑management and organizational abilities.
• Adaptability: thrive in a dynamic environment where priorities shift quickly.
• Team collaboration: work effectively with colleagues across product, engineering, and sales.

Career Path & Growth Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you grow in your role, you will have the chance to:

• Advance to a Senior Support Specialist or Customer Success Manager, leading larger accounts and mentoring junior teammates.
• Transition into product or engineering roles, leveraging your deep customer insights to shape future platform enhancements.
• Take on project management responsibilities, driving initiatives that improve support workflows and customer outcomes.
• Participate in leadership development programs, preparing you for future managerial roles.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, trust, and results. Our distributed teams collaborate through modern communication tools, ensuring that every voice is heard regardless of location. We celebrate milestones, host virtual team‑building events, and encourage a healthy work‑life balance.

Our core values—innovation, integrity, inclusivity, and impact—guide everything we do. We foster an environment where curiosity is rewarded, mistakes are learning opportunities, and every team member can contribute to our shared success.

Compensation & Benefits

• Competitive base salary aligned with market standards for customer success roles.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Equity options that allow you to share in brighthush’s long‑term growth.
• Health, dental, and vision insurance plans.
• Unlimited paid time off and flexible working hours.
• Wellness stipend covering gym memberships, mental‑health apps, or other personal wellness activities.
• Continuous learning budget for courses, certifications, and conference attendance.

How to Apply

If you are passionate about helping organizations transform their hiring processes and thrive in a fast‑moving, tech‑centric environment, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you would be a great fit for the brighthush team.