Remote Customer Service Coordinator – Card Account Servicing Specialist at brighthush
About brighthush and the Future of Financial Services
brighthush is a forward‑thinking financial technology company that is redefining how people manage money. By blending cutting‑edge technology with a human‑centric approach, we empower customers to take control of their finances, make smarter decisions, and achieve their life goals. Our mission is simple: to make banking more personal, more transparent, and more accessible for everyone.
As a global leader in digital banking, brighthush has built a culture that values curiosity, collaboration, and continuous learning. We believe that the best solutions come from listening to real people, testing bold ideas, and iterating quickly. If you’re passionate about customer experience, thrive in a fast‑moving environment, and want to be part of a team that is changing the industry, we want to hear from you.
Why Join brighthush?
- Impactful Work – Your daily interactions will directly influence how customers feel about their financial lives.
- Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant, global team.
- Growth Opportunities – From on‑the‑job training to formal leadership programs, we invest in your career trajectory.
- Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our organization.
- Competitive Compensation & Benefits – We offer a comprehensive package that supports your health, wealth, and well‑being.
Key Responsibilities
As a Remote Customer Service Coordinator – Card Account Servicing Specialist, you will be the first line of support for our cardholders. Your role will involve:
- Responding to customer inquiries via phone, chat, and email with empathy and efficiency.
- Resolving card account issues such as payment disputes, lost or stolen cards, and account adjustments.
- Maintaining accurate, up‑to‑date records in our CRM system while ensuring compliance with data privacy standards.
- Collaborating with cross‑functional teams (Fraud, Billing, Technical Support) to expedite resolution and improve processes.
- Proactively identifying trends in customer complaints and suggesting actionable improvements.
- Adhering to all regulatory and internal policies related to card services and customer data.
- Participating in continuous learning initiatives to stay current on product updates and industry best practices.
Essential Qualifications
- High School Diploma, GED, or equivalent certification.
- Minimum of 2 years of customer service or call center experience, preferably in a financial context.
- Proficiency with Google Workspace or Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills in English.
- Demonstrated ability to handle high‑volume, high‑stress interactions with composure.
- Reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload) and a secure, noise‑free home office.
- Willingness to travel to a designated hub location within 100 miles of the following zip codes when required: 23060, 23320, 33634, 89144, 19801, 85029, 84120, 43213.
Preferred Qualifications
- 3+ years of customer service or call center experience.
- Experience working in the financial services industry, especially with card products.
- Knowledge of regulatory frameworks such as PCI‑DSS, GDPR, or CCPA.
- Experience with CRM platforms (e.g., Salesforce, Zendesk).
- Fluency in a second language is a plus.
Skills & Competencies
- Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help.
- Problem‑Solving – Ability to analyze complex issues and devise effective solutions.
- Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
- Time Management – Prioritize tasks, meet deadlines, and manage multiple concurrent tickets.
- Collaboration – Work seamlessly with teammates across departments and time zones.
- Technical Proficiency – Comfortable navigating web applications, spreadsheets, and data entry.
Career Growth & Learning at brighthush
At brighthush, we believe that learning is a lifelong journey. As a Customer Service Coordinator, you will have access to:
- Quarterly training modules covering product updates, compliance, and soft‑skills development.
- Mentorship programs pairing you with senior leaders to guide your career path.
- Cross‑functional project opportunities that broaden your skill set and expose you to new areas of the business.
- Annual performance reviews that highlight strengths and outline clear next steps for advancement.
Whether you aspire to become a Senior Support Specialist, a Team Lead, or transition into a product or operations role, brighthush provides the resources and support to help you reach your goals.
Work Environment & Culture
Our remote work model is designed to give you the freedom to balance professional and personal commitments. We provide:
- Flexible scheduling options to accommodate different time zones and life responsibilities.
- Regular virtual team gatherings, town halls, and informal “coffee chats” to foster connection.
- A culture of psychological safety where every voice is heard and valued.
- Access to a digital wellness platform that offers mental health resources, mindfulness sessions, and fitness challenges.
Compensation & Benefits
We offer a competitive hourly rate of $21 per hour, which translates to an annualized salary of approximately $43,680 for full‑time hours. In addition to base pay, you will receive:
- Medical, Dental, Vision, and Prescription Coverage starting Day 1.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage healthcare costs.
- Life and Disability Insurance to protect you and your loved ones.
- 401(k) retirement plan with company match.
- Paid Time Off (PTO) and paid holidays.
- Tuition Reimbursement for approved courses and certifications.
- Well‑being stipend for home office upgrades, fitness memberships, or mental health services.
- Employee Stock Purchase Plan (ESPP) to share in brighthush’s success.
Technology & Home Office Requirements
To ensure a seamless customer experience, we require:
- Secure, private home office free from background noise and distractions.
- Reliable, high‑speed internet connection (cable or fiber) with a minimum of 100 Mbps download and 10 Mbps upload.
- Both wired (Ethernet) and wireless (Wi‑Fi) connectivity are acceptable, provided speed and security standards are met.
- Personal computer with up-to-date operating system and antivirus software.
- Headset with noise‑cancelling microphone for clear audio communication.
- Proof of internet speed and service provider may be requested at any time.
Location & Travel Requirements
While this role is remote, you must reside within a 100‑mile radius of one of the following zip codes (excluding California) and be able to report to a local hub with at least 24 hours’ notice when required:
- 23060 – Richmond, VA
- 23320 – Chesapeake, VA
- 33634 – Tampa, FL
- 89144 – Las Vegas, NV
- 19801 – Wilmington, DE
- 85029 – Phoenix, AZ
- 84120 – Lake Park, UT
- 43213 – Whitehall, OH
Applicants who do not meet the proximity or internet requirements, or who reside in California, will not be considered.
Equal Opportunity & Inclusion
brighthush is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We welcome applicants of all backgrounds, identities, and experiences Apply for this job