Dynamic Entry‑Level Customer Care Representative – Remote, Charleston, SC – Elevate Your Career with brighthush’s Innovative Support Team

Welcome to brighthush – Where Your Voice Makes a Difference

brighthush has been a cornerstone of financial confidence for over nine decades. From its humble beginnings as a community‑focused lender to its current status as a technology‑savvy financial partner, brighthush blends time‑tested values with forward‑thinking solutions. Whether you’re a recent graduate or a seasoned professional, you’ll find a culture that rewards curiosity, celebrates collaboration, and empowers you to grow.

Why brighthush is the Ideal Launchpad for Your Career

At brighthush, every interaction is an opportunity to build trust, nurture relationships, and drive excellence. As a member of our Customer Support family, you’ll enjoy:

• Impactful Work – Your calls directly influence customers’ financial well‑being, helping them achieve their goals.
• Structured Growth Paths – Clear career ladders, mentorship programs, and continuous learning keep you ahead of industry trends.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every team dynamic, ensuring every voice is heard.
• Competitive Compensation – A base salary range of $33,664 to $50,496, complemented by performance bonuses.
• Comprehensive Benefits – Health, dental, vision, retirement plans, paid time off, and more to support you and your family.
• Flexible Remote Work – Work from home with a dedicated workspace and reliable internet, giving you the freedom to balance life and work.

Role Overview

As an Entry‑Level Customer Care Representative – Remote, you will be the first line of support for both external and internal customers. Your mission is to deliver a seamless, personalized experience that reflects brighthush’s commitment to trust and excellence. You’ll handle a wide range of inquiries—from account balances and transaction histories to digital banking support and loan questions—while ensuring compliance with brighthush’s Code of Business Conduct and all operating procedures.

Key Responsibilities

• Provide first‑call resolution for inbound phone inquiries with active listening, critical thinking, and probing skills.
• Answer calls in a timely, accurate, and professional manner, creating a rewarding experience for each customer.
• Handle general account inquiries, including balance checks, transaction histories, transfers, stop payments, loan questions, PIN resets, and product assistance.
• Offer tier‑one digital banking support: Multi‑Factor Authentication unlocks, online banking profile management, and self‑service password tools.
• Assist with debit card support: inquiries, research, blocking, reissuing, reordering, and Reg‑E dispute resolution.
• Promote brighthush’s virtual branch solutions and ensure customer expectations are met or exceeded.
• Maintain a high level of customer confidence by processing inquiries accurately and efficiently, following established policies and procedures.
• Secure customer information by performing authentication on each call and adhering to data privacy standards.
• Utilize all available systems and resources to review, interpret, and act on customer information.
• Maintain PC proficiency, troubleshoot common issues, and navigate intranet and multiple systems with ease.
• Support additional duties and tasks as assigned, demonstrating flexibility and a proactive mindset.
• Exhibit a positive, empathetic, and professional demeanor at all times, even under high‑stress situations.
• Keep customers informed about changes in services, practices, and any factors affecting their account relationships.
• Follow established processes and guidelines, doing what is right for both the customer and brighthush.
• Complete additional skills training as required or requested.

Essential Functions

These functions are critical to the success of the Customer Care Representative role and align with brighthush’s core values:

• Active listening and problem‑solving to achieve first‑call resolution.
• Professional communication that builds trust and rapport.
• Adherence to security protocols and data privacy.
• Continuous improvement through feedback and training.

Competencies & Core Skills

• Deep knowledge of banking procedures and digital banking tools.
• Patience and calmness when dealing with stressed or upset customers.
• Strong multitasking and problem‑solving abilities to handle inquiries efficiently.
• Exceptional attentiveness and listening skills to identify issues and provide effective solutions.
• Excellent verbal communication and interpersonal skills.
• Proficiency with PC, internet navigation, and multiple software platforms.
• Adaptability to new technologies and processes.

Qualifications

Education

High School Diploma or equivalent.

Experience

• Previous customer service experience in an inbound call center.
• Experience in financial services is highly desirable.
• Strong computer skills and the ability to navigate systems for quick resolution.

Certifications & Knowledge

• Excellent customer service skills, including verbal, listening, and problem‑solving abilities.
• Enthusiastic, highly motivated, with a strong work ethic and focus on results.
• Ability to handle confidential information professionally.
• Flexible with hours when necessary and receptive to coaching and feedback.
• Demonstrated desire to meet or exceed goals in a fast‑paced environment.
• Interpersonal skills that create a positive and effective work environment.

Training & Development

• Annual Regulatory Compliance Training.
• Completion of Customer Care New Hire Training.
• Ongoing skill development and cross‑training opportunities.

Work Environment & Remote Work Requirements

brighthush supports a flexible remote work model for qualified candidates residing within 50 miles of Charleston, SC. To qualify, you must:

• Have a dedicated, private workspace that ensures confidentiality.
• Maintain a reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speeds.

Compensation & Benefits

While the base salary range for this role is $33,664 to $50,496, we also offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible spending accounts for health and dependent care.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Performance‑based bonuses and recognition programs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an Entry‑Level Customer Care Representative, you will have the opportunity to:

• Progress into senior support roles, such as Team Lead or Supervisor.
• Transition into specialized areas like Digital Banking, Loan Services, or Compliance.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of trends.
• Earn certifications in customer service, banking operations, or technology platforms.

Company Culture & Work Environment

brighthush prides itself on a culture that values collaboration, innovation, and integrity. Our remote teams enjoy:

• Regular virtual town halls and team‑building events.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Inclusive policies that support work‑life balance and personal well‑being.
• A commitment to sustainability and community outreach initiatives.

How to Apply

If you’re ready to join a forward‑thinking financial partner that values your growth and your impact, we encourage you to apply today. Bring your enthusiasm, your dedication to customer service, and your desire to learn and grow.