Dynamic Entry‑Level Customer Experience Specialist – Remote Admin I – Champion Global Customer Success & Innovation at brighthush – Shape the Future of Beauty Tech Through Impactful Customer Journeys and Data‑Driven Delight

About brighthush

brighthush is not just a cosmetics brand; it is a global movement that fuses premium beauty with cutting‑edge technology to deliver a truly personalized experience for every customer. With a footprint that spans North America, Europe, and Asia, we are redefining how people connect with beauty and wellness through data‑driven insights, AI‑powered recommendations, and an unwavering commitment to sustainability. Our mission is to empower individuals to feel confident and radiant while simultaneously protecting the planet for future generations.

Founded on the belief that beauty should be accessible, ethical, and innovative, brighthush has built a culture that thrives on curiosity, collaboration, and continuous improvement. Our product portfolio ranges from clean‑beauty skincare and makeup to wellness accessories, all engineered with the latest scientific research and delivered through a seamless omnichannel experience. By leveraging artificial intelligence, machine learning, and advanced analytics, we transform everyday customer interactions into industry‑leading moments of delight.

Why brighthush is the Ideal Launchpad for Your Career

• Innovation at Scale: We invest heavily in AI, machine learning, and omnichannel platforms, turning everyday customer interactions into industry‑leading experiences.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our workplace, ensuring every voice is heard and valued.
• Career Momentum: From entry‑level roles to senior leadership, brighthush provides clear pathways for advancement and continuous learning.
• Work‑Life Harmony: Flexible remote work options and a supportive environment help you thrive both professionally and personally.
• Global Impact: Your work will touch customers and partners worldwide, giving you a sense of purpose that extends beyond borders.
• Innovation Labs: Quarterly hackathons and innovation labs give you the chance to prototype new ideas and influence product strategy.
• Mentorship & Coaching: Structured mentorship programs pair you with seasoned leaders who guide your growth and help you navigate your career path.

Position Overview

As an Entry‑Level Customer Experience Specialist – Remote Admin I, you will be the first point of contact for our customers, ensuring their inquiries are resolved efficiently and with empathy. Working remotely from locations such as Salisbury, Scarborough, Maine, North Carolina, Pennsylvania, or South Carolina, you will support store personnel, document customer interactions, and contribute to a seamless customer experience that reflects brighthush’s commitment to excellence.

In this role, you will become an integral part of our customer success ecosystem, bridging the gap between frontline support and back‑office operations. Your ability to listen, analyze, and act will directly influence customer satisfaction scores, loyalty metrics, and overall brand perception.

Key Responsibilities

• Customer Issue Resolution: Address and resolve a wide range of customer inquiries and issues via phone, email, and chat, ensuring a high level of satisfaction.
• Store Support: Act as a liaison between customers and store personnel, providing timely updates and facilitating smooth communication.
• Documentation & Data Entry: Accurately record all customer interactions in our CRM system, maintaining up‑to‑date contact information and issue logs.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to develop solutions that enhance the customer journey.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards to ensure consistent service delivery.
• Team Collaboration: Participate in regular team meetings, share best practices, and contribute to a culture of continuous improvement.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Product Knowledge: Continuously learn about our product lines, promotions, and policies to provide accurate and helpful information to customers.
• Escalation Management: Recognize when an issue requires escalation, and coordinate with senior support staff to ensure timely resolution.
• Feedback Loop: Capture customer feedback and feed it into product and service improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; additional coursework in business, communications, or related fields is a plus.
• Up to 2 years of relevant experience in customer service, call center, or administrative support roles.
• Excellent written and verbal communication skills, with a keen eye for grammar and detail.
• Proficiency with computers and common productivity tools (e.g., brighthush Office Suite, brighthush Workspace).
• Strong empathy and the ability to remain calm and responsive under pressure.
• Authorized to work full‑time in the United States.
• Fluency in English; additional languages are a bonus.

Preferred Qualifications

• Experience with CRM platforms (e.g., brighthush CRM) or customer support software.
• Knowledge of retail operations or supply chain fundamentals.
• Demonstrated ability to work independently in a remote setting, managing time and priorities effectively.
• Background in data entry or administrative support, with a focus on accuracy and organization.
• Experience in a fast‑paced, high‑volume environment.
• Familiarity with AI‑driven recommendation engines or data analytics tools.

Skills & Competencies

• Communication: Clear, concise, and courteous communication across multiple channels.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Adaptability: Ability to pivot quickly in response to changing priorities and customer needs.
• Team Player: Collaborative attitude, willing to share knowledge and support colleagues.
• Attention to Detail: Meticulous record‑keeping and data accuracy.
• Customer‑First Mindset: Passion for delivering outstanding service and building lasting relationships.
• Tech Savvy: Comfortable learning new software and tools quickly.
• Time Management: Ability to prioritize tasks and meet deadlines in a remote environment.

Career Growth & Learning Opportunities

At brighthush, learning is a continuous journey. As an Admin I Customer Experience Specialist, you will:

• Gain exposure to multiple facets of the customer experience, from frontline support to back‑office operations.
• Participate in structured onboarding and mentorship programs designed to accelerate your skill development.
• Access a wealth of internal training resources, including e‑learning modules, webinars, and workshops on topics such as advanced customer service techniques, data analytics, and leadership fundamentals.
• Be considered for internal mobility into roles such as Customer Success Manager, Operations Analyst, or Technical Support Specialist as you build expertise.
• Receive regular performance feedback and career coaching to help you set and achieve professional goals.
• Attend quarterly innovation labs where you can propose and prototype new customer‑centric initiatives.
• Earn certifications in customer service excellence and data management, with company reimbursement for relevant courses.
• Participate in cross‑functional projects that expose you to product development, marketing, and supply chain teams.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote teams are connected through:

• Weekly virtual town halls where leadership shares updates and celebrates achievements.
• Monthly virtual coffee breaks that foster informal networking across departments.
• An open‑door policy that encourages employees to share ideas, challenges, and successes.
• Inclusive initiatives such as employee resource groups, wellness programs, and community service projects.
• Annual global retreats that bring together remote and on‑site teams for team‑building and strategy sessions.
• Flexible scheduling that respects personal commitments while ensuring coverage across time zones.
• Access to a digital collaboration hub that supports real‑time communication, file sharing, and project management.
• Recognition of diverse perspectives and a commitment to fostering an environment where everyone can thrive.

Compensation & Benefits

While the base salary range for this role is USD 39,520 – 59,280 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Health & Wellness: Medical, dental, and vision coverage with a flexible spending account.
• Retirement Planning: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Professional Development: Reimbursement for certifications, conferences, and courses.
• Remote Work Support: Stipend for home office setup and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.
• Wellness Initiatives: Access to virtual fitness classes, mindfulness sessions, and health challenges.
• Technology Allowance: Monthly allowance for software subscriptions and hardware upgrades.
• Recognition Programs: Quarterly awards for outstanding performance and innovation.
• Equity Opportunities: Eligibility for stock‑option plans after a probationary period.
• Community Impact: Paid volunteer days and matching donation programs.

How to Apply

Ready to join a team that values innovation, empathy, and growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

We look forward to discovering how your unique talents and passion for customer experience can help us continue to shape the future of beauty technology.