Dynamic Entry‑Level Customer Training Specialist – Mobile Training & Support Expert for Automotive Dealerships in Houston, TX – Accelerate Innovation & Customer Success at brighthush

Welcome to brighthush – Where Automotive Innovation Meets Customer Success

At brighthush, we’re not just building software; we’re reshaping the way automotive dealerships operate. Our unified platform blends intelligent inventory management, advanced customer relationship tools, and real‑time analytics into a single, intuitive experience. The result? Dealerships can focus on what truly matters: delivering exceptional customer service, closing more deals, and growing their bottom line. With a nationwide presence and a growing roster of satisfied partners, brighthush is on a mission to make every dealership smarter, faster, and more customer‑centric.

We’re looking for people who are passionate about technology, love working with people, and thrive in a fast‑moving environment. If that sounds like you, we want you on our team.

Why brighthush Is the Ideal Launchpad for Your Career

At brighthush, we believe that the best ideas come from people who are engaged, challenged, and supported. Our culture celebrates collaboration, continuous learning, and a healthy work‑life balance. As a Customer Training Specialist, you’ll be at the forefront of our customer success strategy, traveling across Texas and beyond to empower dealership teams with the knowledge and confidence they need to harness our platform’s full potential.

Your journey with us will include:

• Hands‑on training sessions that transform complex technology into everyday tools.
• Direct collaboration with cross‑functional teams—sales, implementation, and support—to create a seamless customer experience.
• A structured onboarding program, mentorship, and ongoing professional development that accelerates your growth.
• Opportunities to influence product roadmaps and training content based on real‑world feedback.
• A dynamic, inclusive environment where your ideas are heard and valued.

About the Role: Your Impact on Dealership Success

As the bridge between brighthush’s technology and the people who use it daily, your role will encompass a blend of training, support, and continuous improvement. You’ll be the first point of contact for dealership staff, ensuring they feel confident and empowered to use our platform to its fullest potential.

Key Responsibilities

• On‑Site Training Delivery: Conduct engaging, interactive training sessions for dealership staff, tailoring content to the specific needs of each client and ensuring they can confidently navigate our platform.
• Implementation Support: Assist in the configuration and rollout of our solutions, translating each dealership’s unique processes into system settings and workflows.
• Customer Relationship Management: Build trust with dealership management and staff, acting as the primary point of contact for training and post‑implementation support.
• Travel Coordination: Plan and execute travel itineraries, manage logistics, and maintain a high level of professionalism while on the road.
• Feedback & Continuous Improvement: Gather insights from training sessions, identify areas for improvement, and collaborate with product teams to refine training materials and product features.
• Remote Support: When not on the road, provide virtual assistance, answer follow‑up questions, and maintain documentation from your home office.
• Data Collection & Reporting: Track training metrics, report on customer adoption, and contribute to quarterly performance reviews.
• Knowledge Sharing: Develop and update training manuals, quick‑reference guides, and video tutorials to support ongoing learning.
• Continuous Learning: Stay current with industry trends, new product releases, and best practices in training and customer success.

Essential Qualifications

• Bachelor’s degree in Business, Education, Information Technology, or a related field (or equivalent professional experience).
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Outgoing, friendly personality that thrives in a client‑facing environment.
• Valid driver’s license with a clean driving record (no more than two moving violations in the past three years and no OVI/DUI/DWI violations in the past five years).
• Reliable personal transportation and the ability to travel approximately 80% of the time.
• Stable home internet connection with sufficient bandwidth for video conferencing and remote collaboration.
• Basic technical aptitude and comfort with learning new software quickly.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with learning management systems.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications

• Experience in a customer‑facing role within the automotive or technology industry.
• Prior training or instructional design experience.
• Knowledge of dealership operations, such as inventory management, sales processes, or service scheduling.
• Multilingual abilities, especially Spanish, to serve a diverse customer base.
• Experience with remote learning platforms or virtual classroom tools.
• Certification in training, facilitation, or a related field (e.g., ATD, CTT).

Skills & Competencies

• Presentation Skills: Ability to engage audiences of varying sizes and backgrounds.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions during training and implementation.
• Adaptability: Thrive in dynamic environments and adjust training approaches based on client feedback.
• Time Management: Efficiently juggle travel, training sessions, and administrative tasks.
• Customer‑Centric Mindset: Prioritize client success and satisfaction above all.
• Team Collaboration: Work seamlessly with sales, implementation, and support teams.
• Data‑Driven Decision Making: Use metrics to assess training effectiveness and drive continuous improvement.
• Technical Literacy: Comfortable navigating new software and troubleshooting basic technical issues.
• Communication: Clear, concise, and engaging in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Training Specialist, you’ll have access to a wealth of learning resources and clear advancement paths:

• Structured onboarding with a 2‑3 month training program that includes classroom instruction, mentorship, and hands‑on experience.
• Regular workshops on advanced product features, industry trends, and customer success strategies.
• Mentorship from senior trainers and product managers who will guide your career path.
• Clear advancement tracks into roles such as Senior Trainer, Implementation Lead, or Customer Success Manager.
• Opportunities to contribute to product roadmaps and training material development.
• Access to industry conferences, webinars, and certification programs to broaden your expertise.
• Internal knowledge‑sharing sessions where you can present your insights and learn from peers.

Work Environment & Culture at brighthush

Our culture is defined by the following core values:

• Collaboration: Cross‑functional teams that share knowledge and celebrate wins together.
• Innovation: A continuous improvement mindset that encourages experimentation and learning.
• Inclusivity: A diverse workforce where every voice is heard and valued.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.
• Recognition: Regular shout‑outs, referral bonuses, and performance awards.
• Community Engagement: Volunteer opportunities and partnerships with local organizations.
• Health & Wellness: Non‑smoking, health‑focused workplace environment with wellness programs.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to training effectiveness and customer satisfaction.
• Comprehensive health, dental, and vision insurance.
• Life insurance and a flexible health savings account (FSA).
• 401(k) plan with up to 6% employer match.
• Paid vacation, sick days, and eight paid holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Referral bonus program for bringing in top talent.
• Travel allowance and mileage reimbursement for on‑site training.
• Employee assistance program (EAP) and mental health resources.
• Company‑sponsored wellness activities and gym memberships.

How to Apply

Ready to take the next step in your career and help dealerships thrive with brighthush’s technology? Submit your resume and a brief cover letter highlighting your customer‑facing experience and why you’re excited about this role. We look forward to exploring how your skills and passion align with our mission to empower automotive businesses across the nation.