Dynamic Float Customer Service Representative – Mobile Banking Operations & Cross‑Sell Specialist at brighthush
About brighthush
brighthush is a forward‑thinking financial institution that blends traditional banking values with cutting‑edge technology to deliver seamless, customer‑centric services. With a strong presence across the southeastern United States, brighthush is committed to fostering inclusive growth, empowering communities, and creating a workplace where every team member can thrive. Our mission is to provide reliable, innovative financial solutions while maintaining the highest standards of integrity, security, and customer satisfaction.
Why Join brighthush?
At brighthush, we believe that our people are our greatest asset. We invest in continuous learning, offer clear career pathways, and celebrate achievements through a culture of recognition and collaboration. As a Float Customer Service Representative, you will be the frontline ambassador of brighthush, shaping the everyday experience of our customers while enjoying the flexibility of a mobile, dynamic role.
Key Responsibilities
As a Float Customer Service Representative, you will rotate among multiple branch locations, ensuring consistent, high‑quality service across the network. Your day‑to‑day duties will include:
- Customer Interaction & Relationship Building – Serve as the primary point of contact for consumer banking needs, proactively engaging customers to understand their financial goals and recommend tailored solutions.
- Transaction Processing & Balancing – Accurately handle deposits, withdrawals, checks, and electronic transfers, maintaining meticulous records and performing end‑of‑day cash counts with dual control.
- Product Promotion & Cross‑Selling – Leverage customer data to identify opportunities for money orders, cashier’s checks, credit products, and investment services, meeting or exceeding cross‑sell targets.
- Branch Operations Support – Assist branch managers with scheduling, problem resolution, vault management, ATM coordination, and compliance checks.
- Compliance & Security Oversight – Adhere to the Bank Secrecy Act, Anti‑Money Laundering regulations, Fair Lending laws, and internal security protocols, reporting any anomalies promptly.
- Travel & Mileage Compensation – Operate from a designated home office while traveling up to 50% of the time to support other branches, earning mileage reimbursement for distances beyond 15 miles.
Essential Qualifications
- High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred.
- Minimum of 1–2 years of customer service experience in a banking or retail environment.
- Proficient in using banking software, ATMs, and cash handling equipment.
- Strong verbal and written communication skills in English.
- Basic math proficiency and attention to detail.
- Ability to lift up to 10 pounds and perform manual tasks with dexterity.
- Excellent interpersonal skills, including empathy, patience, and a customer‑first mindset.
- Commitment to confidentiality and data protection.
Preferred Qualifications
- Experience with cross‑selling banking products and meeting sales targets.
- Knowledge of state and federal banking regulations, including the Bank Secrecy Act and Fair Lending.
- Prior experience in a mobile or float role within a financial institution.
- Familiarity with digital banking platforms and mobile app usage.
- Strong problem‑solving skills and the ability to adapt quickly to new environments.
Core Skills & Competencies
- Customer‑Centric Service – Deliver friendly, efficient, and personalized assistance to all customers.
- Financial Acumen – Understand basic banking products, account types, and transaction processes.
- Technology Proficiency – Comfortable navigating multiple software systems and electronic devices.
- Compliance Awareness – Stay current on regulatory requirements and internal policies.
- Team Collaboration – Work effectively with branch managers, fellow representatives, and support staff.
- Adaptability – Thrive in a fast‑paced, mobile environment with shifting priorities.
- Integrity & Ethics – Uphold the highest standards of honesty and confidentiality.
Career Growth & Learning Opportunities
At brighthush, we champion professional development. As a Float Customer Service Representative, you will:
- Participate in ongoing training modules covering product knowledge, compliance updates, and customer engagement techniques.
- Earn certifications in banking operations, risk management, or digital banking, enhancing your skill set for future roles.
- Gain exposure to multiple branch environments, building a versatile skill set that prepares you for supervisory or specialized positions.
- Benefit from mentorship programs that pair you with experienced leaders in the organization.
- Access internal job boards and career pathways that facilitate upward mobility within brighthush.
Work Environment & Culture
brighthush prides itself on a collaborative, inclusive, and dynamic workplace. You will experience:
- A flexible schedule that balances home office duties with on‑site branch support.
- Regular team huddles and cross‑branch knowledge sharing sessions.
- A culture that values transparency, continuous improvement, and open communication.
- Recognition programs that celebrate individual and team achievements.
- Access to wellness resources, including mental health support and fitness incentives.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive package that includes:
- Base salary commensurate with experience and market standards.
- Mileage reimbursement for travel beyond 15 miles from your home office.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Employee assistance programs and financial wellness workshops.
- Professional development stipend and tuition reimbursement for relevant courses.
How to Apply
If you are passionate about delivering exceptional customer service, eager to grow within a dynamic banking environment, and ready to embrace a mobile, flexible role, we encourage you to apply today. Submit your resume and cover letter through our online portal, and let’s explore how you can contribute to the brighthush family.