Dynamic Front‑End Customer Experience Coordinator – Retail Leadership & Store Excellence, Driving Shopper Delight at brighthush

About brighthush

brighthush has been a trailblazer in the off‑price retail sector for more than twenty years, redefining how shoppers discover style, quality, and value. With a footprint that spans over 50 countries, we bring a vibrant, curated shopping experience to millions of customers every day. Our stores are renowned for their energetic atmosphere, meticulous product mix, and unwavering commitment to customer delight. As a Fortune 100 company, brighthush thrives on innovation, diversity, and a relentless focus on creating memorable moments for every visitor. We view every team member as a brand ambassador and invest heavily in their growth, well‑being, and success.

Why Join brighthush?

At brighthush, you’ll find a culture that celebrates curiosity, collaboration, and continuous learning. Our employees enjoy a comprehensive package that goes beyond a competitive salary:

• Competitive base pay that reflects your experience and impact.
• Health, dental, vision, and wellness programs designed to support you and your family.
• Generous paid time off, holidays, and parental leave to maintain work‑life balance.
• Exclusive employee discounts across all brighthush stores and online platforms.
• Professional development opportunities, mentorship, and clear career pathways.
• A supportive, inclusive environment that values every voice and encourages innovation.

Our Core Values

Customer Obsession – We put shoppers first in every decision. Integrity & Transparency – We act with honesty and keep our promises. Collaboration & Teamwork – We achieve more together. Continuous Improvement – We learn, adapt, and grow. Diversity & Inclusion – We celebrate differences and create belonging.

Key Responsibilities

As the Front‑End Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations, ensuring that every shopper leaves brighthush with a smile and a story to share. Your day‑to‑day duties will include:

• Lead and Inspire: Manage a team of Associates at the front of the store, setting the tone for exceptional customer service and loyalty program promotion.
• Customer Engagement: Personally interact with shoppers, answer questions, and create memorable experiences that drive repeat visits.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Training & Development: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program benefits.
• POS Management: Assign registers, monitor POS coverage, and coordinate breaks to ensure smooth operations.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for brand loyalty.
• Operational Excellence: Ensure Associates follow store plans, prioritize tasks, and meet performance metrics.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and alignment.
• Recognition & Feedback: Celebrate successes, provide constructive feedback, and nurture a culture of continuous improvement.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, ensuring a secure environment for staff and shoppers.
• Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment and engagement.
• Shrink & Loss Prevention: Participate in initiatives to reduce shrinkage and protect inventory.
• Additional Duties: Take on special projects and responsibilities as assigned by leadership.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and retail software.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and mentoring associates.

Preferred Qualifications

• Background in a large, multi‑brand retail environment.
• Experience with loyalty program management and enrollment strategies.
• Knowledge of safety and loss prevention best practices.
• Demonstrated ability to analyze performance metrics and implement improvement plans.
• Leadership training or certification in retail management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, coach, and motivate a diverse team.
• Analytical Thinking: Use data to drive decisions and improve store performance.
• Problem‑Solving: Quickly identify issues and implement effective solutions.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Communication: Clear verbal and written communication skills, tailored to various audiences.
• Technology Savvy: Comfortable using POS, inventory, and customer relationship systems.
• Integrity: Uphold confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Front‑End Customer Experience Coordinator, you will have access to a wealth of development resources:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, inventory, and marketing.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or loyalty program launches.
• Continuous learning through webinars, workshops, and industry conferences.
• Access to an internal knowledge base and best‑practice library.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our stores are more than just retail spaces—they’re vibrant communities where creativity, teamwork, and customer focus converge. At brighthush, you’ll find:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive practices that celebrate diversity and promote belonging.
• Employee resource groups that support personal and professional growth.
• Regular team events, recognition programs, and community outreach initiatives.
• A commitment to sustainability and responsible retail practices.
• Opportunities to contribute to corporate social responsibility projects.
• A culture that values transparency, accountability, and continuous improvement.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and performance.
• Performance‑based bonuses tied to store metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discounts across all brighthush stores and online platforms.
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
• Professional development stipend and tuition reimbursement.
• Additional perks such as pet insurance, legal assistance, and credit union access.
• Flexible work arrangements where applicable, supporting work‑life balance.

How to Apply

If you’re ready to elevate your career and make a tangible impact on shoppers worldwide, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your retail leadership experience and passion for customer service. Join brighthush and help us continue to redefine the off‑price retail experience.

Closing Statement

At brighthush, we’re not just selling products—we’re creating moments that resonate with our customers. As a Front‑End Customer Experience Coordinator, you’ll be at the forefront of that mission, guiding a team that delivers excellence every day. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow with a global leader, we want to hear from you. Apply now and become part of a brand that values innovation, integrity, and impact.