Dynamic Inside Sales Representative – Existing Customer Accounts & Cross‑Selling Specialist – Drive Growth & Customer Success at brighthush

About brighthush

At brighthush, we’re not just a company – we’re a movement that transforms everyday living into extraordinary experiences. With a relentless focus on Energy, Excellence, and Execution, we empower our people to innovate, collaborate, and deliver results that matter. Our culture, dubbed the Perform Culture, is built on purpose‑driven teamwork, continuous learning, and a shared commitment to making a difference for our customers and communities.

We’re proud recipients of multiple industry accolades, including the Top Workplaces Award and Coolest Places to Work honors from the Detroit Free Press, Des Moines Register, and Corridor Business Journal. These recognitions reflect our dedication to creating an environment where talent thrives, creativity flourishes, and success is celebrated.

When you join brighthush, you’re stepping into a world where casual dress, vibrant break rooms, and engaging team events are the norm. We believe that a fun, supportive workplace fuels productivity and sparks innovation. That’s why we invest in our people with paid training, ongoing coaching, and a clear path for advancement.

Position Overview

We’re seeking a high‑energy Inside Sales Representative – Existing Customer Accounts to become a key player in expanding our customer relationships. In this role, you’ll engage current account holders, identify opportunities for enhanced service packages, and confidently present solutions that align with their home needs. Your success will be measured by your ability to connect, listen, and close, all while delivering exceptional customer experiences.

Why This Role Matters

As a bridge between our valued customers and the full suite of brighthush solutions, you’ll directly influence customer satisfaction and revenue growth. Your work will help customers unlock the full potential of their home services, while you build a rewarding career with uncapped earning potential and a culture that celebrates achievement.

Key Responsibilities

• Outbound Outreach: Conduct proactive calls using a curated lead list to re‑engage existing customers.
• Opportunity Identification: Analyze coverage gaps and recommend complementary products through cross‑selling and upselling strategies.
• Product Communication: Clearly explain product details, terms, and conditions to ensure customers fully understand their options.
• Customer‑Centric Selling: Employ active listening techniques to uncover needs and tailor solutions that resonate.
• Conversion Optimization: Maximize conversion rates by aligning solutions with customer goals and pain points.
• Professionalism & Clarity: Maintain a polished communication style, with clear enunciation and respectful tone.
• Continuous Improvement: Embrace coaching, feedback, and data‑driven insights to refine your sales approach.
• Performance Metrics: Consistently meet or exceed program KPIs, including call volume, conversion rates, and revenue targets.
• Reliability: Demonstrate strong attendance, punctuality, and accountability in all responsibilities.
• Team Collaboration: Support cross‑functional initiatives and share best practices with peers.

Essential Qualifications

• Minimum 6 months of sales experience in call centers, telecommunications, wireless, internet, or service plans.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and active listening skills.
• Positive, team‑oriented mindset with a passion for customer service.
• Resilience and professionalism when handling rejection.
• Ability to multitask across multiple systems and prioritize effectively.
• High school diploma or equivalent (preferred).
• Technical assessment required.

Preferred Qualifications

• Experience in high‑volume outbound sales environments.
• Knowledge of home service products and solutions.
• Familiarity with CRM platforms and sales analytics tools.
• Previous exposure to performance‑based compensation structures.
• Demonstrated ability to thrive in fast‑paced, high‑energy settings.

Skills & Competencies

• Communication: Articulate ideas clearly, both verbally and in writing.
• Active Listening: Capture customer needs and respond with tailored solutions.
• Problem‑Solving: Identify obstacles and devise creative, customer‑centric fixes.
• Adaptability: Pivot quickly in response to changing priorities or customer feedback.
• Time Management: Balance multiple tasks while maintaining high productivity.
• Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Data‑Driven Decision Making: Use metrics to guide strategy and improve performance.

Career Growth & Learning Opportunities

At brighthush, we champion a promote‑from‑within philosophy. As you master the Inside Sales role, you’ll have clear pathways to advance into senior sales positions, account management, or leadership roles. We provide:

• Paid onboarding and ongoing training programs.
• Mentorship from seasoned sales leaders.
• Access to industry conferences, webinars, and certification courses.
• Regular performance reviews with actionable feedback.
• Opportunities to lead projects and initiatives that shape our sales strategy.

Work Environment & Culture

Our office is designed to inspire creativity and collaboration. You’ll find:

• A casual dress code that encourages comfort and individuality.
• State‑of‑the‑art workstations with dual monitors and ergonomic setups.
• Fun break rooms stocked with snacks, games, and a community board for events.
• Regular team‑building activities, community service days, and social gatherings.
• A culture that values transparency, recognition, and open communication.

Compensation & Benefits

We believe in rewarding hard work and dedication:

• Base Pay: Competitive hourly rate of $17 per hour.
• Uncapped Commission: Unlimited earning potential based on performance.
• Same‑Day Pay: Access to PayActiv for instant pay options.
• Health & Wellness: Comprehensive medical, dental, and vision plans for full‑time employees.
• Paid time off, holidays, and a generous parental leave policy.
• Employee discount programs and wellness incentives.
• Retirement savings plan with company match.

Technical & Physical Requirements

To excel in this role, you’ll need a reliable tech setup and the ability to work efficiently at a computer:

• Microsoft Windows 10 or higher (no MacBooks or Chromebooks).
• 1 additional monitor, 8GB+ RAM, 65GB+ available storage.
• 1 wired USB headset, 100 Mbps/25 Mbps internet speed, Ethernet cable.
• Ability to remain seated and work at a computer for extended periods.
• Occasional lifting up to 10 pounds, if needed.

How to Apply

Ready to bring your energy, passion, and drive to an award‑winning team? Apply today and start building a career that’s more than a job—it’s a platform for growth, impact, and success at brighthush.

Click the link below to submit your application and join a culture that celebrates excellence, rewards performance, and empowers you to thrive.