Dynamic Junior Customer Success Analyst – Billing & Retention Specialist – Driving Client Loyalty, Revenue Recovery, and Data‑Powered Growth in the PropTech Landscape at brighthush

Welcome to brighthush – Where Technology Meets the Ideal Home

At brighthush, we are redefining the real‑estate experience across Latin America. With more than 50 million active users each month, 350 000 rental contracts in operation, and an annual revenue that surpasses R$20 billion, our platform seamlessly connects property owners, tenants, and industry professionals in a single, integrated ecosystem. We believe that “loving the place where you live” is a right, and our mission is to make that experience simple, transparent, and intelligent.

Operating in six countries—Brazil, Mexico, Argentina, Peru, Ecuador, and Panama—and powered by a technology hub in Portugal, we are on an exponential growth trajectory, backed by global investors who have already committed more than US$755 million. Our commitment to AI at scale and data‑driven innovation sets us apart in a crowded market.

If you thrive on solving complex problems with autonomy, cutting‑edge technology, and real impact, brighthush is your next professional home.

Location & Work Model

We are a remote‑first organization. Whether you’re based anywhere in Brazil or abroad, our Work From Anywhere (WFA) program allows you to work remotely for up to 90 days per year. For those who prefer in‑person collaboration, we offer a São Paulo office and partnerships with coworking spaces across major cities.

Role Overview – Junior Customer Success Analyst (Billing & Retention)

As a key member of the Customer Success team dedicated to our partner real‑estate agencies, you will be the frontline guardian of partner satisfaction, retention, and financial health. In a Key Accounts model, you will act as the first point of contact to prevent churn, combining high‑quality consultative service with data‑driven marketing insights and assertive negotiation.

Your primary mission: ensure partners see continuous value, maintain long‑term relationships, and maximize return on investment in advertising.

Key Responsibilities

• Handle first‑line cancellation requests, diagnose root causes of dissatisfaction, and apply consultative retention strategies.
• Conduct proactive, friendly collections with delinquent clients, negotiate financial agreements, and prevent churn caused by payment issues.
• Analyze ad performance and partner account metrics (views, clicks, conversions, ROI) to provide strategic guidance and detailed diagnostics that drive results.
• Negotiate assertively and empathetically under pressure, overcoming commercial or technical objections to ensure loyalty and recover portfolio value.
• Deliver multichannel support—phone, WhatsApp, email, chat—focused on rapid resolution and partner experience.
• Maintain Salesforce CRM and 100 % up‑to‑date dashboards, tracking interaction history, negotiation status, and client health indicators.
• Act as the right hand to account executives, flagging contractual or operational improvement opportunities identified with clients.
• Contribute to monthly churn, recovered revenue, and satisfaction metric reports, presenting actionable insights to leadership.
• Participate in alignment meetings with Product, Marketing, and Finance teams to ensure partner needs are reflected in roadmaps and campaigns.
• Identify and document recurring pain points, proposing process improvements that enhance partner experience and operational efficiency.
• Collaborate with the analytics team to refine data models that predict churn risk and revenue recovery opportunities.
• Support the onboarding of new partners, ensuring they understand billing processes, performance metrics, and support channels.

Essential Qualifications

• Proven experience in B2B client retention and proactive churn prevention.
• Strong background in friendly collections, debt renegotiation, and delinquency management.
• Deep understanding of digital marketing, online advertising, and performance metrics (conversion, ROI, clicks, views).
• Analytical mindset with the ability to read campaign data, identify performance gaps, and recommend practical solutions.
• Track record of meeting or exceeding individual and team retention and financial recovery targets.
• Proficiency in CRM tools (Salesforce) and daily data handling in Excel or Google Sheets.
• Excellent interpersonal communication, emotional resilience, and strong negotiation skills.
• Experience in real‑estate portals, proptechs, tech companies, or digital marketing agencies is a plus.
• Fluency in Portuguese and English; additional languages are a bonus.

Preferred Skills & Competencies

• Strategic thinking: translate data insights into actionable partner strategies.
• Customer‑centric mindset: put partner success first in every decision.
• Adaptability: thrive in a dynamic, data‑rich, constantly evolving environment.
• Collaboration: work seamlessly with Sales, Marketing, Product, and Finance teams.
• Continuous learning: stay updated on market trends, AI tools, and best practices in digital marketing.
• Problem‑solving: approach challenges with creativity and a solutions‑oriented attitude.
• Time management: prioritize tasks effectively in a fast‑paced setting.

Career Growth & Learning Opportunities

At brighthush, your career path is built around impact and continuous learning. As a Junior Customer Success Analyst, you will:

• Progress to Senior Analyst, then to Customer Success Manager, and eventually to Director of Customer Success.
• Participate in cross‑functional projects that shape product roadmaps and marketing strategies.
• Access a robust learning ecosystem: internal workshops, mentorship programs, and external certifications in CRM, data analysis, and negotiation.
• Benefit from a culture that rewards curiosity, experimentation, and data‑driven decision making.
• Engage in quarterly hackathons and innovation challenges that allow you to propose new features or process improvements.
• Receive regular performance feedback and a personalized development plan aligned with your career goals.

Work Environment & Culture at brighthush

Our culture revolves around transparency, collaboration, and a shared commitment to customer satisfaction. We celebrate diversity, encourage open dialogue, and empower every team member to voice ideas. While remote work is the norm, we maintain a strong digital collaboration stack and host quarterly in‑person retreats to strengthen team bonds and align strategies.

Key cultural pillars:

• Innovation at Scale: We experiment with AI, machine learning, and automation to deliver smarter solutions.
• Data‑First Decision Making: Every initiative is backed by metrics, dashboards, and rigorous analysis.
• Customer Obsession: Partner success drives every product and process improvement.
• Continuous Growth: Learning is embedded in daily routines, from micro‑learning sessions to full‑blown conferences.
• Work‑Life Harmony: Flexible schedules, mental health support, and a focus on well‑being keep our team energized.

Compensation, Benefits & Perks

While exact figures vary by experience and role, brighthush offers a competitive package that includes:

• Market‑aligned base salary.
• Variable commission based on performance for eligible positions.
• Profit‑sharing (PLR) for qualified roles.
• Comprehensive health, dental, and life insurance.
• Wellness program: gym access, mental health support, and financial consulting.
• Meal vouchers, food allowance, and a “Day Off” for birthdays, Mother’s Day, and Father’s Day.
• Flexible work arrangements: full remote, WFA, and home‑office stipend.
• Family support: childcare assistance, extended parental leave, and inclusive benefits for families.
• Professional development: course reimbursement, conference sponsorship, and access to learning platforms.
• Annual company retreat and team‑building events.

Diversity & Inclusion Commitment

brighthush is dedicated to creating an inclusive environment where everyone feels welcome, regardless of age, gender identity, sexual orientation, race, ethnicity, disability, or religion. All positions are open to all candidates, and we collect diversity data to improve our hiring practices. We celebrate the unique perspectives each member brings, fostering a culture of belonging and respect.

Privacy & Data Protection

We operate in full compliance with data privacy laws, including Brazil’s LGPD. We protect your personal information and provide clear channels for you to exercise your data rights. For more details, visit our Candidate Privacy Notice or contact our data protection team via the Data Protection Portal.

How to Apply

Ready to join a team that is redefining the real‑estate market and positively impacting millions of lives? Submit your application through our careers portal and discover how you can contribute to brighthush’s mission of making people love where they live.