Seasoned Remote Customer Service Specialist – Healthcare Billing & Patient Financial Success Champion – Ontario, Canada – Driving Impactful Patient Care & Revenue Optimization at brighthush

About brighthush

brighthush is a pioneering force in Canada’s healthcare technology landscape, dedicated to reshaping the way rural and community hospitals deliver care. With a legacy that spans more than four decades, we have evolved from a modest regional software vendor into a national leader that seamlessly integrates electronic health record (EHR) systems, revenue cycle management (RCM) solutions, and advanced data analytics into a single, intuitive platform. Our mission is simple yet profound: eliminate the administrative, clinical, and operational barriers that impede healthcare providers, so clinicians can focus on what matters most—providing exceptional patient care.

As a fully remote, Canada‑based organization, we proudly serve a diverse portfolio of health systems, physician groups, and specialty practices across the nation. Our culture is built on innovation, collaboration, and continuous learning, and we are committed to fostering an inclusive environment where every team member can thrive. Whether you’re a seasoned professional or a recent graduate, brighthush offers a dynamic workplace that rewards curiosity, resilience, and a passion for improving patient outcomes.

Why brighthush is the Place to Grow Your Career

• Impactful Work – Every interaction you handle directly supports patients and providers, ensuring timely billing, accurate payments, and smooth financial operations.
• Remote Flexibility – Work from the comfort of your home in Ontario while maintaining a healthy work‑life balance.
• Career Advancement – We invest in your professional development through ongoing training, mentorship, and clear career pathways from Customer Support to Operations, Sales, or Technical Roles.
• Diverse & Inclusive Culture – brighthush is an equal‑opportunity employer that celebrates diversity, promotes inclusion, and values every voice.
• Competitive Compensation & Benefits – Starting at $19.00 per hour, with performance incentives, comprehensive health coverage, paid time off, and a 401(k) match.

Position Overview

As a Remote Customer Service Specialist, you will be the frontline advocate for our “Early Out Service” patients. Your role involves handling inbound and outbound calls, resolving billing inquiries, setting up payment plans, and maintaining meticulous records—all while upholding the highest standards of customer service and data confidentiality. Your work will directly influence patient satisfaction and the financial health of our partner hospitals.

Key Responsibilities

• Answer and place calls during the 11:30 am – 8:00 pm CST shift, ensuring timely and professional communication with patients and healthcare providers.
• Consistently meet or exceed production metrics for inbound and outbound calls, including call volume, average handle time, and first‑call resolution.
• Adhere to quality assurance standards by following scripted protocols, accurately documenting interactions, and maintaining a high level of call quality.
• Provide clear, empathetic explanations of medical billing questions, financial assistance programs, and payment options.
• Set up and manage payment plans, process payments, and update patient accounts in our secure information system.
• Schedule callbacks and follow‑ups, ensuring all action items are completed in a timely manner.
• Maintain strict confidentiality of patient information in compliance with HIPAA and provincial privacy regulations.
• Collaborate with team members and supervisors to identify process improvements and share best practices.
• Complete additional tasks as assigned by call center management, such as data entry, documentation, or quality review.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in healthcare, customer service, or related fields is a plus.
• Availability to work the 11:30 am – 8:00 pm CST shift (Monday‑Friday).
• Reliable high‑speed home internet connection (not cellular) with the ability to test and verify bandwidth.
• Excellent written and verbal communication skills in English.
• Strong organizational, multi‑tasking, and time‑management abilities.
• Detail‑oriented mindset with a proven track record of following through on issues to resolution.
• Ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Minimum of one year of remote customer service experience, preferably in a healthcare or billing environment.
• Familiarity with electronic health record (EHR) systems or revenue cycle management (RCM) software.
• Experience handling sensitive financial data and maintaining confidentiality.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Proficiency in using CRM and call‑center software (e.g., brighthush, brighthush, or similar).
• Strong analytical skills to interpret billing statements and identify discrepancies.
• Adaptability to new technologies and processes in a fast‑moving healthcare landscape.
• Resilience and emotional intelligence to handle challenging conversations with empathy.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your interests and strengths. As a Customer Service Specialist, you will have access to a wealth of learning resources and advancement pathways:

• On‑the‑job training modules covering EHR navigation, billing regulations, and customer‑service best practices.
• Mentorship programs pairing you with experienced team members from Operations, Finance, or Technical Support.
• Cross‑functional projects that expose you to different facets of the organization, such as process improvement initiatives or product development feedback loops.
• Clear promotion pathways to roles such as Billing Analyst, Customer Success Manager, or Technical Support Specialist.

Work Environment & Culture

Our remote work model is designed to support flexibility and autonomy. You will be part of a vibrant, virtual community that values open communication, continuous improvement, and mutual respect. Regular virtual town halls, team‑building activities, and wellness initiatives keep our culture strong and connected, even when we’re physically apart. At brighthush, we celebrate achievements, encourage knowledge sharing, and empower every team member to contribute to our shared mission of transforming rural and community healthcare.

Compensation & Benefits

• Competitive hourly rate: $19.00 per hour (starting salary) with potential for annual incentive bonuses based on performance.
• Full‑time benefits after 3 months of employment, including health, dental, and vision coverage.
• Paid time off (PTO) and holiday schedule aligned with Canadian public holidays.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program (EAP) and mental health resources.

How to Apply

Ready to make a tangible difference in the lives of patients and healthcare providers? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills, passion, and experience can help us continue to transform rural and community healthcare.