Remote Customer Service Engineer – Medical Imaging Equipment & Field Service Specialist for Diagnostic Imaging Systems

About brighthush

brighthush is a forward‑thinking technology partner that empowers healthcare organizations to deliver world‑class patient care through cutting‑edge imaging solutions. With a global footprint and a passion for innovation, we partner with leading medical device manufacturers to bring advanced diagnostic tools to hospitals, clinics, and specialty centers across the United States. Our mission is to bridge the gap between technology and patient outcomes by providing exceptional service, training, and support that keeps imaging systems running at peak performance.

Why Join brighthush?

• Impactful Work: Every service call you make directly improves diagnostic accuracy and patient safety.
• Career Growth: We invest in continuous learning, offering certifications, mentorship, and a clear path from field service to senior technical leadership.
• Flexible Remote Work: Start your career from anywhere in the U.S. and transition to on‑site assignments as you grow.
• Competitive Compensation: We offer a base salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage collaboration across teams.

Position Overview

As a Remote Customer Service Engineer at brighthush, you will be the first line of support for our healthcare partners during the critical implementation of the PACE service‑management platform. You will play a pivotal role in ensuring seamless adoption of the platform, and as the system stabilizes, you will transition into a field‑based role, installing, maintaining, and troubleshooting a wide range of diagnostic imaging equipment—including CT, MRI, X‑ray, fluoroscopy, radiography, and ultrasound systems—across a metropolitan service territory.

Key Responsibilities

• Develop deep subject‑matter expertise in the PACE service‑management software, mastering its modules for field‑service activities, documentation, labor/time tracking, and parts consumption.
• Provide hands‑on support to fellow Customer Service Engineers during the implementation phase, answering technical questions and resolving practical issues.
• Lead post‑launch hyper‑care efforts, identifying and resolving operational bottlenecks in the new service workflow.
• Transition into a field‑based Customer Service Engineer role, responsible for installing and commissioning diagnostic imaging equipment at customer sites.
• Execute preventive maintenance schedules and perform corrective service on assigned imaging systems, ensuring compliance with manufacturer specifications and regulatory standards.
• Diagnose equipment failures, isolate root causes, and execute repairs or component replacements using a systematic troubleshooting approach.
• Troubleshoot complex electrical, electronic, electromechanical, mechanical, and system‑level issues across multiple imaging modalities.
• Carry out equipment modifications and service activities in strict adherence to technical procedures and safety protocols.
• Accurately document all service work—equipment history, parts used, labor/time, and completed activities—using the PACE platform or equivalent work‑order system.
• Deliver responsive, professional technical assistance to customers, translating technical details into clear, actionable information.
• Build strong, collaborative relationships with customer personnel and internal technical teams to drive continuous improvement.
• Manage service activities across an assigned metropolitan territory, prioritizing work based on customer needs and business objectives.
• Maintain flexibility to work varying shifts and provide overtime support when required by service demands.
• Continuously develop technical expertise and pursue advancement opportunities within the field‑service organization.

Essential Qualifications

• Associate degree, college diploma, or equivalent military experience in a technical field such as biomedical engineering, electrical engineering, mechanical engineering, or medical equipment technology.
• Hands‑on experience servicing, maintaining, troubleshooting, repairing, or installing medical diagnostic imaging equipment (CT, MRI, X‑ray, fluoroscopy, radiography, ultrasound).
• Proven field‑service experience working independently at customer locations.
• Strong troubleshooting skills across electrical, electronic, electromechanical, mechanical, and computerized systems.
• Experience performing preventive and corrective maintenance and resolving equipment failures in the field.
• Excellent customer‑facing communication skills and the ability to represent brighthush professionally at healthcare facilities.
• Proficiency in documenting service activity, parts usage, labor/time, and equipment history using a field‑service or work‑order management system.
• Ability to work effectively within a geographically assigned service territory.
• Willingness to work varying shifts and overtime when business requirements dictate, with advance notice for planned schedule changes.
• Hands‑on, field‑service mindset rather than a purely administrative or software‑support role.

Preferred Qualifications

• Experience with PACE or a comparable service‑management software platform.
• Relevant technical education in biomedical engineering, electronics, electrical engineering, mechanical engineering, engineering technology, medical equipment technology, or a related discipline.
• Experience supporting multiple imaging modalities or complex diagnostic imaging systems.
• Experience with a major medical imaging equipment manufacturer or healthcare technology organization.

Skills & Competencies

• Technical Proficiency: Deep understanding of imaging system architecture, calibration, and safety standards.
• Problem‑Solving: Ability to diagnose complex issues quickly and implement effective solutions.
• Project Management: Manage multiple service calls, prioritize tasks, and meet deadlines.
• Communication: Translate technical jargon into clear, concise explanations for non‑technical stakeholders.
• Adaptability: Thrive in a fast‑paced environment with shifting priorities and evolving technologies.
• Team Collaboration: Work closely with cross‑functional teams, including engineering, sales, and customer success.
• Customer Focus: Deliver exceptional service that enhances customer satisfaction and loyalty.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the service you deliver. As you gain experience, you will have the opportunity to:

• Earn industry certifications such as Certified Medical Equipment Technician (CMET) or Certified Radiologic Technologist (CRT).
• Progress from a field‑service technician to a senior field engineer, team lead, or technical project manager.
• Participate in advanced training programs covering emerging imaging technologies, regulatory compliance, and advanced troubleshooting.
• Take on leadership roles in cross‑functional initiatives, such as service process improvement or customer success strategy.
• Explore opportunities in product development, quality assurance, or field‑service operations management.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in the U.S., while our field‑service teams enjoy a supportive, safety‑first environment on the ground. We celebrate diversity, encourage open communication, and reward initiative and excellence.

Compensation & Benefits

• Competitive Salary: Base pay commensurate with experience, plus performance‑based bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Professional Development: Reimbursement for certifications, conferences, and training courses.
• Remote Work Flexibility: Work from home with the option to transition to on‑site assignments as you advance.
• Employee Assistance Program: Support for mental health, financial planning, and work‑life balance.

How to Apply

If you are a dedicated, customer‑centric engineer with a passion for medical imaging technology, we want to hear from you. Join brighthush and help shape the future of diagnostic imaging while advancing your career in a supportive, growth‑oriented environment.

Ready to take the next step? Submit your application through our career portal or click the link below to apply directly.