Dynamic Outbound Customer Sales Advisor – Remote Full‑Time Role in UK Financial Services at brighthush

Welcome to brighthush – Shaping the Future of Financial Services

At brighthush, we are a forward‑thinking financial services organization with a heritage of delivering reliable insurance solutions to millions of customers across the United Kingdom. Our mission is to simplify complex financial products, empower consumers with clear advice, and create lasting relationships built on trust and transparency. As the industry evolves, we are investing heavily in digital transformation, data‑driven decision‑making, and a culture that celebrates resilience, curiosity, and customer‑centricity. If you are passionate about helping people, thrive in a fast‑paced outbound environment, and want to be part of a company that values your growth, you have found the right place.

Why This Role Matters

The Outbound Customer Sales Advisor position is a cornerstone of brighthush’s growth strategy. You will be the voice that reaches out to prospective and existing customers, presenting tailored insurance products, answering questions, and guiding them through the purchase journey. Your ability to combine persuasive communication with regulatory compliance will directly influence our market share, customer satisfaction scores, and overall brand reputation.

Role Overview

This is a fully remote, UK‑based position headquartered in Nottingham, England. You will work a fixed weekly shift pattern, providing consistency for both you and the customers you serve. The role is entry‑level, making it an ideal launchpad for ambitious sales professionals who are eager to develop a robust skill set in outbound sales, financial product knowledge, and customer relationship management.

Key Responsibilities

• Outbound Prospecting: Initiate high‑volume outbound calls to qualified leads, following a structured script while adapting to each conversation’s unique context.
• Product Presentation: Clearly articulate the features, benefits, and value propositions of brighthush’s insurance offerings, ensuring customers understand how each product meets their specific needs.
• Customer Advisory: Listen actively to customer concerns, provide accurate information, and recommend the most suitable solutions, always maintaining a consultative approach.
• Inquiry Management: Respond promptly to inbound queries generated from outbound outreach, handling objections, clarifying policy details, and moving prospects toward conversion.
• Regulatory Compliance: Adhere strictly to UK financial regulations, data protection laws (GDPR), and internal compliance policies throughout every interaction.
• CRM Documentation: Accurately log call outcomes, customer preferences, and sales activities in the company’s CRM system to ensure data integrity and enable seamless hand‑offs.
• Performance Tracking: Meet or exceed weekly and monthly sales targets, call volume metrics, and quality assurance standards set by the sales leadership team.
• Continuous Learning: Participate in regular training sessions, product workshops, and compliance briefings to stay current on industry trends and brighthush’s evolving portfolio.

Essential Qualifications

• Minimum of GCSE‑level English (or equivalent) with strong written and verbal communication skills.
• Demonstrated ability to thrive in a target‑driven environment, with a resilient mindset and a “never‑give‑up” attitude.
• Basic understanding of UK financial services regulations (e.g., FCA guidelines) is advantageous but not mandatory.
• Proven experience in a customer‑facing role (retail, call centre, hospitality, or similar) where you regularly engaged with the public.
• Comfortable using digital tools such as CRM platforms, Microsoft Office Suite, and virtual communication software (e.g., Teams, Zoom).
• Eligibility to work in the United Kingdom and a reliable home‑based work environment with high‑speed internet.

Preferred Qualifications

• Previous outbound sales experience, particularly within insurance, banking, or other financial services.
• Formal sales training or certifications (e.g., COT, ISO 9001 awareness).
• Experience handling regulated conversations and completing compliance documentation.
• Ability to speak a second language (e.g., Polish, Punjabi, Urdu) to broaden outreach to diverse communities.
• Familiarity with data‑driven sales techniques, such as lead scoring and predictive analytics.

Core Skills & Competencies

• Communication Excellence: Articulate complex concepts in simple terms, maintain a friendly yet professional tone, and adapt style to match the customer’s communication preferences.
• Active Listening: Capture key details, ask probing questions, and demonstrate empathy to build rapport quickly.
• Resilience & Persistence: Manage rejection constructively, stay motivated, and consistently meet call quotas.
• Time Management: Prioritize tasks, adhere to shift schedules, and efficiently handle multiple conversations without sacrificing quality.
• Problem‑Solving: Identify customer pain points, propose appropriate solutions, and navigate objections with confidence.
• Compliance Awareness: Understand and apply regulatory requirements, ensuring every interaction meets legal standards.
• Tech Savvy: Quickly learn new software, troubleshoot minor technical issues, and leverage digital resources to enhance productivity.

What brighthush Offers – Compensation, Benefits, and Perks

Competitive Salary: £24,500 – £32,500 per annum, commensurate with experience and performance.

Performance‑Based Incentives: Quarterly bonuses tied to sales achievements, customer satisfaction scores, and compliance excellence.

Comprehensive Benefits Package

• Private medical insurance and dental coverage.
• Employer‑contributed pension scheme.
• Generous paid holidays (including UK statutory holidays) and additional personal days.
• Flexible working hours within the fixed shift framework to support work‑life balance.
• Annual learning and development allowance for courses, certifications, or conferences.
• Wellness program featuring virtual fitness classes, mental health resources, and employee assistance services.

Career Growth & Development at brighthush

At brighthush, we view every employee as a long‑term partner in our success. As an Outbound Customer Sales Advisor, you will have clear pathways to advance your career:

• Specialist Track: Move into product‑specialist roles, focusing on complex insurance lines such as motor, home, or travel.
• Leadership Track: Progress to Team Lead, Supervisor, or Sales Manager positions, overseeing a cohort of advisors and shaping strategic outreach initiatives.
• Cross‑Functional Opportunities: Transition into Marketing, Customer Experience, or Compliance departments, leveraging your frontline insights to influence broader business decisions.
• Professional Certifications: Access to funded training for FCA certifications, sales methodology courses (e.g., SPIN, Challenger), and leadership development programs.

Our Culture – The brighthush Way

We pride ourselves on a culture that blends high performance with genuine care for our people:

• Inclusive Environment: Diversity is celebrated; we actively recruit talent from all backgrounds and provide employee resource groups for shared interests.
• Collaboration & Transparency: Regular town‑hall meetings, open‑door policies with senior leadership, and clear communication of company goals.
• Recognition & Celebration: Monthly awards, peer‑nominated shout‑outs, and celebration of milestones both professional and personal.
• Innovation Mindset: Employees are encouraged to propose process improvements, experiment with new sales technologies, and contribute ideas that shape the future of brighthush.
• Remote‑First Philosophy: While we are headquartered in Nottingham, we trust our remote workforce to deliver results, providing the tools, support, and community needed to stay connected.

Application Process – Join brighthush Today

If you are ready to launch a rewarding sales career with a reputable financial services leader, we want to hear from you. Click the link below to submit your application, and be prepared to showcase your communication skills, resilience, and passion for helping customers achieve financial peace of mind.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.