Experienced Customer Service Associate – Order Management & SAP Expertise – Remote Work Opportunity

About brighthush

brighthush is a trailblazer in the consumer goods arena, dedicated to delivering high‑quality products that enrich everyday life. With a legacy spanning over four decades, brighthush has cultivated a culture of innovation, customer focus, and operational excellence. Our mission is simple: to create joyful, healthy homes for families worldwide. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your contributions directly impact millions of satisfied customers.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Career Growth: Access to mentorship, leadership development programs, and cross‑functional projects that accelerate your career trajectory.
• Innovation‑Driven: Be part of a company that invests heavily in technology, data analytics, and process automation to stay ahead of market trends.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging, ensuring every voice is heard.
• Competitive Compensation: A comprehensive benefits package that supports your health, financial security, and personal well‑being.

Position Overview

As a Customer Service Associate at brighthush, you will serve as the frontline guardian of customer satisfaction within our Central Service Center. Your role will be pivotal in standardizing order processes, ensuring accuracy, and driving continuous improvement. You will collaborate with cross‑functional teams—Distribution, Credit, Accounts Receivable, Sales & Operations Planning—to guarantee that every order is processed efficiently and every customer receives a seamless experience.

Key Responsibilities

• Resolve customer inquiries using SAP and other enterprise systems, ensuring timely and accurate order entry.
• Develop, maintain, and continually refine documentation for all assigned customers, business units, and locations.
• Research and collaborate across functional areas to identify and resolve issues related to order accuracy, product availability, and delivery timeliness.
• Process standard orders received via telephone, fax, EDI, and e‑mail, ensuring invoicing and shipment records are updated promptly.
• Handle EDI orders, troubleshoot inbound errors, and coordinate outbound documents to maintain data integrity.
• Communicate effectively with distribution facilities to guarantee on‑time shipment and delivery, thereby upholding service level agreements.
• Work professionally with internal stakeholders—including Distribution, Credit, Accounts Receivable, and Sales & Operations Planning—to resolve complex order issues.
• Track and report on operational goals, providing regular updates to supervisors and ensuring timely completion of tasks.
• Support RE025 SOX audit controls by conducting weekly self‑ and partner‑order audits.
• Perform additional duties as assigned to support the Order Management team and overall business objectives.

Essential Qualifications

• Minimum of 3 years’ experience in multi‑product customer service or sales, preferably within a consumer goods environment.
• Proficiency with enterprise systems such as SAP, Oracle, AS400, or A+.
• Strong experience with EDI processes and troubleshooting.
• Advanced skills in Microsoft Outlook and Excel, including data analysis and reporting.
• Exceptional multitasking abilities, with a proven track record of meeting firm deadlines in high‑volume settings.
• Excellent written, verbal, and interpersonal communication skills.
• Polite, positive phone demeanor and a genuine passion for customer service.
• Detail‑oriented, goal‑driven mindset with a strong analytical approach.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience in the pet or garden consumer goods industry.
• Background in process improvement initiatives, such as Lean or Six Sigma.
• Knowledge of SOX audit processes and compliance requirements.
• Familiarity with EDI standards (ANSI X12, EDIFACT) and related software.
• Experience managing high‑volume, multi‑product order streams.

What You’ll Gain

• Professional Development: Access to on‑demand training modules, leadership workshops, and mentorship programs that help you grow your skill set and advance your career.
• Learning Resources: Unlimited access to thousands of online courses covering everything from advanced Excel techniques to SAP certification pathways.
• Work‑Life Balance: Flexible working hours, paid vacation, holidays, and sick time to support your personal commitments.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with a 401(k) plan featuring a 3% company match and discretionary contributions.
• Employee Perks: Discounts on cell phones, movie tickets, gym memberships, and more—plus a generous employee assistance program.
• Community & Culture: A collaborative, inclusive environment where your ideas are valued and your contributions make a tangible impact.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, engaging workplace fuels innovation and drives success. Our remote work model is built on trust, clear communication, and a shared commitment to excellence. You’ll have access to state‑of‑the‑art collaboration tools, regular virtual team huddles, and a culture that celebrates both individual achievements and collective milestones.

Compensation & Benefits

While specific salary ranges are determined by experience and role responsibilities, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates and your expertise.
• Performance‑based bonuses tied to operational metrics and customer satisfaction scores.
• Health, dental, and vision insurance plans with generous coverage options.
• Paid parental leave, paid vacation, holidays, and sick time.
• 401(k) retirement plan with company match and discretionary contributions.
• Employee assistance program and wellness resources.
• Access to a wide range of discounts and perks.

How to Apply

If you’re ready to bring your customer service expertise to a forward‑thinking organization that values innovation, collaboration, and growth, we encourage you to apply today. Join brighthush and help us create happier, healthier homes for families around the world.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected characteristic.