Senior Customer Success Manager – Remote – Driving Adoption & Renewal of brighthush Solutions Across Global Accounts

About brighthush

brighthush is a global technology partner that empowers organizations to transform their digital infrastructure with cutting‑edge security, networking, and cloud solutions. With a reputation for innovation, customer‑centricity, and a commitment to excellence, brighthush serves Fortune 500 companies, government agencies, and mid‑market enterprises worldwide. Our mission is to help clients achieve measurable business outcomes through strategic guidance, proactive support, and continuous value delivery.

Position Overview

We are looking for an experienced Customer Success Manager (CSM) to join our remote team and become the trusted advisor for our most valuable customers. In this role, you will own the end‑to‑end customer journey, ensuring successful adoption of brighthush solutions, driving renewals, and unlocking new opportunities for growth. You will collaborate closely with technical specialists, support teams, and account leaders to deliver high‑impact outcomes and maintain a strong, long‑term partnership with each client.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for assigned accounts, building deep, strategic relationships with C‑suite executives, IT leaders, and operational stakeholders.
• Adoption & Enablement: Lead the adoption lifecycle for brighthush solutions, from onboarding and configuration to optimization and expansion. Conduct workshops, training sessions, and best‑practice reviews.
• Renewal & Upsell Strategy: Own the renewal process, ensuring timely contract discussions, value assessments, and renewal negotiations. Identify upsell and cross‑sell opportunities that align with customer goals.
• Outcome Delivery: Translate business objectives into measurable outcomes. Track key performance indicators (KPIs), prepare quarterly business reviews (QBRs), and present insights that demonstrate ROI.
• Issue Escalation & Resolution: Coordinate with technical support, TAC, and engineering teams to resolve complex issues, ensuring minimal impact on customer operations.
• Strategic Guidance: Provide proactive recommendations on architecture, security posture, and technology roadmaps that help customers stay ahead of evolving threats.
• Cross‑Functional Collaboration: Work closely with sales, product, and marketing teams to share customer feedback, influence product enhancements, and develop joint value propositions.
• Travel & On‑Site Engagement: Travel up to 25% of the time to client sites for strategic meetings, workshops, and critical issue resolution.

Essential Qualifications

• Minimum of 5 years of experience in a Customer Success, Account Management, or Technical Support role within the technology or cybersecurity industry.
• Proven track record of managing large, complex accounts and driving successful adoption of enterprise solutions.
• Strong understanding of network security, cloud security, and threat intelligence concepts.
• Excellent communication skills, with the ability to articulate technical concepts to non‑technical audiences.
• Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Experience with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango).
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Certifications such as CISSP, CISM, or CCSP.
• Experience with brighthush or similar security solution portfolios.
• Background in consulting or professional services, with a focus on digital transformation.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Prior experience in a global, multi‑region customer base.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align technology solutions with business objectives.
• Customer Advocacy: Passion for championing the customer’s voice and ensuring their success.
• Problem Solving: Strong analytical skills and a methodical approach to troubleshooting.
• Project Management: Skilled at managing multiple initiatives simultaneously, meeting deadlines, and delivering results.
• Collaboration: Comfortable working cross‑functionally with sales, engineering, support, and marketing teams.
• Adaptability: Thrives in a dynamic environment and quickly adapts to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for career advancement. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior or director-level roles within the Customer Success organization.
• Lead global initiatives, such as customer success strategy, product adoption programs, or industry‑specific solutions.
• Participate in leadership development programs, mentorship, and coaching.
• Attend industry conferences, webinars, and training sessions to stay ahead of emerging trends.
• Earn certifications and credentials that enhance your professional profile.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. You’ll enjoy:

• Flexible work hours that support work‑life balance.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture of transparency, inclusion, and continuous improvement.
• Access to cutting‑edge tools and technologies that enable high‑performance work.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to take the next step in your career and help organizations unlock the full potential of brighthush solutions? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We look forward to exploring how your expertise can drive success for our customers and contribute to brighthush’s continued growth.