Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence & Guest Engagement at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on diversity, collaboration, and continuous learning, and we pride ourselves on fostering an environment where every team member can thrive.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. As a Part‑Time Customer Experience Coordinator, you will be at the heart of our mission to delight every guest who walks through our doors. This role offers:

• Hands‑on experience in a fast‑paced retail environment
• Opportunities to cross‑train across multiple store departments
• Mentorship from seasoned retail professionals
• A supportive, inclusive workplace that values your voice
• Competitive hourly pay and a comprehensive benefits package for eligible employees

Key Responsibilities

As a Customer Experience Coordinator, you will be the face of brighthush, ensuring that every customer interaction reflects our commitment to excellence. Your day‑to‑day duties will include:

• Deliver Exceptional Guest Service: Greet customers warmly, assist with product inquiries, and resolve issues with professionalism and empathy.
• Maintain Store Standards: Keep the sales floor clean, organized, and visually appealing, adhering to merchandising guidelines.
• Process Transactions Accurately: Handle sales, returns, and exchanges using our point‑of‑sale system, ensuring correct change and compliance with cash handling procedures.
• Promote Loyalty Programs: Educate guests about brighthush credit and loyalty benefits, encouraging enrollment and repeat visits.
• Support Loss Prevention: Follow loss prevention protocols, report suspicious activity, and participate in store recovery initiatives.
• Collaborate Across Departments: Work closely with merchandising, inventory, and visual display teams to ensure seamless store operations.
• Champion Safety and Compliance: Adhere to all safety guidelines, report hazards, and maintain a safe environment for staff and customers.
• Participate in Continuous Improvement: Provide constructive feedback, recognize team achievements, and contribute ideas to enhance the customer experience.
• Adapt to Changing Priorities: Respond swiftly to shifting store needs, such as assisting with special promotions or handling unexpected customer volume spikes.

Essential Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Prior retail or customer service experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational abilities and meticulous attention to detail.
• Ability to multitask and remain calm under pressure.
• Physical stamina to stand for extended periods, lift up to 50 lbs, and perform light housekeeping duties.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Proficiency with basic computer applications and willingness to learn our point‑of‑sale system.

Preferred Qualifications

• Experience in a fast‑paced retail environment.
• Knowledge of loss prevention techniques.
• Previous exposure to inventory management or merchandising.
• Demonstrated ability to work collaboratively in a team setting.
• Positive attitude and a genuine passion for customer service.

Key Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers find solutions and create memorable experiences.
• Problem‑Solving: Quick thinking to resolve issues efficiently while maintaining brand standards.
• Adaptability: Comfortable with evolving store priorities and new initiatives.
• Team Collaboration: Ability to work effectively with colleagues across departments.
• Time Management: Prioritizing tasks to meet daily operational goals.
• Attention to Detail: Ensuring accuracy in transactions, merchandising, and store presentation.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will have access to:

• On‑the‑job training modules covering sales techniques, merchandising, and loss prevention.
• Mentorship programs pairing you with experienced store leaders.
• Cross‑training opportunities across different store departments.
• Leadership development workshops for those aspiring to managerial roles.
• Annual performance reviews with clear pathways for advancement.

Work Environment & Company Culture

Our stores are more than just retail spaces—they are community hubs where employees feel valued and empowered. At brighthush, you will experience:

• A culture that celebrates diversity and inclusion.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that reward outstanding customer service and teamwork.
• Employee resource groups that foster connection and support.
• Regular social events, volunteer opportunities, and wellness initiatives.

Compensation & Benefits

We offer a competitive hourly rate of $15.92 to $16.42 per hour, commensurate with experience and skill level. Eligible part‑time employees may also receive:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health and wellness resources, including smoking cessation programs.
• Bereavement support and flexible time off policies.
• 401(k) plan with associate contributions and potential matching for eligible employees.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for successful hires.
• Medical, dental, and vision coverage for full‑time eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to This Job

Location

brighthush Store 1017 Lyndhurst, NJ, USA

Join Us Today!

As a Part‑Time Customer Experience Coordinator at brighthush, you will play a pivotal role in shaping the shopping journey for thousands of customers. If you thrive in a dynamic environment, love engaging with people, and are eager to grow your career in retail, we want to hear from you. Apply now and become part of a company that values your contributions and invests in your future.