Dynamic Customer Experience Coordinator – Front‑End Retail Excellence & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that champions diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse known for its relentless pursuit of excellence. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution centers, or collaborating across our global headquarters, you’ll find a workplace that values creativity, teamwork, and continuous learning.

Why Join brighthush?

• Be part of a dynamic, fast‑paced retail environment that rewards initiative and results.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and future.
• Advance your career through structured learning programs, mentorship, and clear promotion pathways.
• Work in a culture that celebrates transparency, integrity, and a shared commitment to delivering outstanding customer experiences.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline champion of brighthush’s brand promise. Your role will blend people management, operational excellence, and customer engagement to create a seamless, memorable shopping journey.

• Lead by Example: Engage with customers personally, demonstrating the brand’s commitment to service and loyalty programs.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training modules on front‑end principles, personalized service, and loyalty program promotion. Mentor Associates to elevate their performance.
• Customer Advocacy: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and repeat business.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet sales and service targets.
• Communication: Maintain clear, timely communication with management and Associates, providing progress updates and constructive feedback.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols. Promote a safe, organized, and welcoming environment.
• Performance & Growth: Partner with store leadership to identify training needs, support shrink reduction initiatives, and drive continuous improvement.
• Other Duties: Participate in special projects, seasonal campaigns, and community outreach as assigned.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with diverse stakeholders.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to ethical conduct, confidentiality, and integrity.
• Proficiency in POS systems and basic data entry.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in coaching or training Associates, with measurable improvement in performance metrics.
• Knowledge of labor regulations and compliance best practices.
• Proficiency in multiple languages is a plus.
• Prior exposure to shrink reduction strategies and loss prevention.

Key Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service.
• Leadership & Influence – Ability to inspire and guide a diverse team.
• Problem‑Solving – Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making – Use of metrics to drive performance improvements.
• Adaptability – Thrive in a constantly evolving retail landscape.
• Collaboration – Work seamlessly with cross‑functional teams (merchandising, loss prevention, marketing).
• Time Management – Prioritize tasks and manage competing demands efficiently.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee has the potential to grow. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership through regular performance reviews and strategy sessions.
• Access a robust learning platform that offers courses in retail operations, leadership, and customer engagement.
• Participate in mentorship programs that pair you with seasoned professionals across the organization.
• Be considered for advancement to Store Manager, Assistant Store Manager, or regional leadership roles based on performance and potential.
• Benefit from a culture that rewards initiative, innovation, and results with recognition programs and career‑accelerating projects.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and energetic atmosphere. Our values of honesty, integrity, and customer focus guide every interaction. You’ll find:

• Open communication channels that encourage feedback and idea sharing.
• Team‑building activities that strengthen camaraderie and morale.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.
• Recognition programs that celebrate achievements and milestones.
• A culture that values diversity, equity, and inclusion at every level.

Compensation & Benefits

We offer a competitive starting salary of $16.00 to $16.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on brighthush merchandise.
• Well‑being resources such as Employee Assistance Programs (EAP) and wellness stipends.
• Professional development allowances and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning services.
• Opportunities for short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.

How to Apply

If you’re ready to elevate your retail career and make a tangible impact on customer satisfaction, we invite you to apply today. Join brighthush and become part of a team that values innovation, teamwork, and a relentless focus on the customer.

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Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.