Part‑Time Customer Experience Coordinator – Retail Excellence & Store Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unparalleled shopping experience to millions of customers worldwide. With a portfolio that spans flagship stores, high‑traffic malls, and vibrant online platforms, brighthush has built a reputation for innovation, inclusivity, and relentless focus on customer satisfaction. Our mission is simple: to make high‑quality fashion and home goods accessible to everyone, while fostering a culture of integrity, collaboration, and continuous growth.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. As a Part‑Time Customer Experience Coordinator, you will be at the heart of our customer journey, ensuring that every visitor leaves our store feeling valued, informed, and eager to return. Whether you are a seasoned retail professional or a motivated newcomer, brighthush offers:

• Dynamic, flexible scheduling that fits your lifestyle, including evenings and weekends.
• Hands‑on leadership experience that sharpens your people‑management skills.
• A supportive, inclusive environment that celebrates diversity and encourages innovation.
• Access to a comprehensive benefits package, even for part‑time employees.
• Opportunities to advance into full‑time roles, management tracks, or specialized retail functions.

Key Responsibilities

As the frontline champion of customer experience, you will:

• Lead a team of Associates in delivering prompt, courteous, and personalized service at the front of the store.
• Model exemplary customer service standards, setting the tone for the entire team.
• Train and mentor Associates on front‑end principles, POS operations, and loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into positive outcomes.
• Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communicate clearly with management and staff, providing progress updates and constructive feedback.
• Collaborate with store leadership on training needs, performance metrics, and operational improvements.
• Uphold all labor laws, company policies, and safety protocols.
• Promote credit and loyalty programs, driving customer retention and revenue growth.
• Support shrink reduction initiatives and maintain a safe, organized store environment.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

To thrive in this role, you should possess:

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, high‑volume environment.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Proficiency in training others, fostering a culture of continuous improvement.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Prior experience in a large retail chain or a similar high‑traffic setting.
• Knowledge of POS systems and loyalty program management.
• Demonstrated success in achieving sales targets and customer satisfaction metrics.
• Experience with safety compliance and store shrink reduction initiatives.
• Fluency in multiple languages, enhancing customer engagement across diverse demographics.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Data‑Driven Decision Making: Use of metrics to guide staffing, merchandising, and sales strategies.
• Adaptability: Thriving in a dynamic environment with shifting priorities.
• Integrity & Confidentiality: Upholding ethical standards and protecting sensitive information.
• Collaboration: Working cross‑functionally with merchandising, marketing, and corporate teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate initiatives.
• Participate in leadership development programs, including mentorship, workshops, and on‑the‑job training.
• Earn certifications in retail management, customer service excellence, and safety compliance.
• Progress to full‑time store management, district operations, or specialized roles such as visual merchandising or e‑commerce integration.
• Access to a global network of peers and leaders, fostering cross‑border collaboration and knowledge sharing.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Respect, Innovation, and Growth. You will experience:

• A collaborative team that values diverse perspectives and encourages creative problem‑solving.
• Inclusive hiring practices that celebrate all backgrounds, ensuring a welcoming environment for everyone.
• Regular feedback loops, performance reviews, and recognition programs that celebrate achievements.
• Access to wellness resources, including employee assistance programs, health and fitness incentives, and mental health support.
• Opportunities to contribute to community outreach and sustainability initiatives, reinforcing our commitment to social responsibility.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.25 to $14.75, the total value of your compensation package extends far beyond pay. As a brighthush associate, you will enjoy:

• Competitive wages that reflect your experience and performance.
• Employee discount programs across all brighthush brands.
• Health, dental, and vision coverage options for part‑time employees, with eligibility for full benefits after a qualifying period.
• Retirement savings plans, including 401(k) contributions and matching for eligible employees.
• Paid time off, including holidays, vacation, and sick leave, with accrual based on tenure.
• Employee assistance programs, including counseling, financial planning, and legal support.
• Discounts on childcare, cell phones, pet insurance, and more.
• Opportunities for tuition reimbursement and scholarships for continued education.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to set the standard for off‑price retail excellence.