Dynamic Part‑Time Customer Service Associate – Membership Support & Engagement Specialist at brighthush

About brighthush

brighthush is a forward‑thinking organization dedicated to empowering educators, students, and communities through innovative learning solutions and professional development. With a mission rooted in collaboration, inclusivity, and lifelong learning, brighthush has rapidly become a trusted partner for schools, districts, and individual teachers seeking to elevate classroom practice and student outcomes. Our membership program connects educators to a vibrant network of resources, peer support, and continuous growth opportunities—making every interaction a chance to spark inspiration and drive impact.

As we expand our reach, we’re looking for a motivated, service‑oriented professional to join our Membership Team as a Part‑Time Customer Service Associate. This role is pivotal in ensuring that every member—whether a seasoned teacher, a new educator, or a school administrator—receives timely, accurate, and friendly support. If you thrive in a fast‑paced, remote environment and love turning challenges into opportunities for connection, brighthush invites you to bring your passion for service to our community.

Key Responsibilities

In this role, you will report directly to the Director of Membership and collaborate closely with senior staff to deliver exceptional service and maintain the integrity of our membership database. Your day‑to‑day tasks will include:

• Member Support:
  • Respond promptly to membership inquiries via phone and email, ensuring a courteous and professional tone.
  • Provide clear, accurate information about membership benefits, renewal processes, and program offerings.
  • Resolve member issues independently whenever possible; when escalation is required, route concerns to the Director of Membership or Membership Manager with full context.
  • Build and nurture relationships with key stakeholders—chapter leaders, student ambassadors, state coordinators, and teacher champions—by staying informed about their needs and priorities.
• Administrative Excellence:
  • Review, verify, and approve Teacher Leader applications, ensuring all documentation meets brighthush standards.
  • Maintain and update member records in our Membership Management System, guaranteeing data accuracy and confidentiality.
  • Assist in the preparation and shipment of membership materials, including welcome kits, renewal packages, and promotional items.
  • Support office staff with ad‑hoc tasks to keep operations running smoothly, from scheduling meetings to coordinating event logistics.
• Strategic Collaboration:
  • Participate in regular team meetings, offering insights and feedback on membership service strategies.
  • Contribute to cross‑functional projects that enhance member experience, such as developing FAQ resources, improving onboarding workflows, or refining communication templates.
  • Stay current on industry best practices in customer service and membership management, proposing innovative solutions that align with brighthush’s mission.

Essential Qualifications

• Demonstrated commitment to brighthush’s values of collaboration, integrity, and continuous improvement.
• Proven track record of delivering outstanding customer service in a professional setting.
• Exceptional organizational skills with meticulous attention to detail and a strong focus on accuracy.
• Excellent written, verbal, and interpersonal communication abilities.
• Ability to prioritize multiple tasks, manage deadlines, and maintain follow‑through in a dynamic environment.
• Self‑starter mindset with a proactive, solution‑oriented approach to problem solving.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); familiarity with Adobe Creative Cloud and project management tools (e.g., Asana, Trello) is a plus.
• Experience working independently as well as collaboratively within a team.

Preferred Qualifications

• Background in education, professional development, or a related field.
• Experience with membership or CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of educational technology trends and resources.
• Multilingual abilities to serve a diverse membership base.

Core Skills & Competencies

• Customer‑centric mindset with a genuine desire to help others succeed.
• Strong analytical skills to troubleshoot issues and recommend improvements.
• Adaptability and resilience in a fast‑paced, remote work environment.
• Time‑management proficiency, ensuring 20+ hours of productive work within the 9 a.m.–5 p.m. Eastern window.
• Tech‑savvy: comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Team player who values collaboration, open communication, and shared success.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Membership Associate, you’ll:

• Gain exposure to the full spectrum of membership operations, from onboarding to renewal strategies.
• Participate in cross‑departmental projects that broaden your skill set and industry knowledge.
• Access ongoing training in customer service excellence, data management, and educational technology.
• Receive mentorship from senior leaders who are passionate about nurturing talent and fostering innovation.
• Position yourself for future roles in Membership Management, Program Development, or Customer Experience Leadership.

Work Environment & Culture

brighthush embraces a culture of flexibility, respect, and continuous learning. As a remote team member, you’ll enjoy:

• Flexible scheduling within the 20‑hour weekly commitment, allowing you to balance work and personal life.
• A supportive, inclusive environment where every voice is heard and valued.
• Regular virtual team gatherings, knowledge‑sharing sessions, and informal “coffee chats” to build camaraderie.
• Access to a digital resource hub that includes best‑practice guides, training modules, and community forums.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

We offer a competitive hourly rate of $18–$22, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy:

• Health, dental, and vision coverage options for part‑time employees (subject to eligibility).
• Paid time off for holidays and personal days, prorated to your hours worked.
• Professional development stipend to support courses, certifications, or conferences.
• Employee discount on brighthush products and services.
• Access to a robust digital wellness toolkit, including mindfulness resources and virtual fitness classes.

How to Apply

Ready to join a mission‑driven team that values service, innovation, and community? Submit your resume and a cover letter that highlights your customer‑service experience and why you’re excited about brighthush. Please send your application to [email protected] with the subject line: Part‑Time Customer Service Associate – Membership Support. Applications will be reviewed on a rolling basis, so we encourage you to apply early.

Join brighthush and Make a Difference

At brighthush, every interaction is an opportunity to empower educators, inspire students, and strengthen communities. As a Part‑Time Customer Service Associate, you’ll be the friendly face and knowledgeable guide that members rely on. Your dedication to service excellence will help shape the future of education and create lasting impact.

We can’t wait to hear how your skills and passion align with our mission. Apply today and become a vital part of the brighthush family.