Dynamic Remote Appointment Setter & Customer Service Specialist – Performance‑Based Independent Contractor – Flexible Home‑Based Role – Join brighthush’s Expanding Electrical Services Team

About brighthush

brighthush is a fast‑growing, customer‑centric electrical services provider that lights up homes and businesses across the United States. With a reputation built on reliability, safety, and exceptional service, we empower homeowners to keep their electrical systems running smoothly while delivering a seamless experience from the first call to the final review. Our mission is simple: to illuminate every home with confidence and care.

In an industry that is increasingly digital, brighthush has embraced technology to streamline every touchpoint. From AI‑driven lead capture to real‑time scheduling dashboards, we give our team the tools they need to connect with customers quickly and efficiently. As we continue to expand, we’re looking for dedicated, results‑driven professionals to join our remote team as Independent Contractors. If you thrive in a flexible environment, love engaging with people, and want to earn based on your performance, brighthush offers the perfect platform to grow your career while enjoying the freedom of working from home.

Why Join brighthush?

• Performance‑Based Earnings: Earn competitive pay for every qualified appointment you book, every completed service, and every positive review you secure.
• Remote Flexibility: Work from the comfort of your own home while staying connected to a supportive, collaborative team.
• Career Growth: Build a portfolio of high‑impact skills that can lead to advanced roles in sales, operations, or business development.
• Continuous Learning: Access training modules, webinars, and mentorship programs designed to sharpen your communication, negotiation, and customer‑service skills.
• Inclusive Culture: Join a diverse team that values innovation, integrity, and a customer‑first mindset.

Key Responsibilities

As a Remote Appointment Setter, you will be the first point of contact for homeowners seeking electrical services. Your role is pivotal in converting inbound leads into scheduled appointments and ensuring a smooth, positive experience for every customer.

• Call new inbound leads immediately, ensuring a prompt response within the first 5 minutes.
• Respond to web forms, missed calls, and inquiries from brighthush’s lead capture system, referrals, and the company website.
• Qualify leads by confirming service area, contact details, and service needs.
• Schedule appointments in the company’s scheduling software, ensuring accurate data entry.
• Confirm upcoming appointments with customers and provide clear instructions.
• Reschedule canceled appointments, maintaining a high conversion rate.
• Follow up on unsold estimates, nurturing leads toward booking.
• Request reviews after completed jobs to boost online reputation.
• Maintain detailed, accurate notes in the CRM, ensuring data integrity.
• Collaborate with dispatch, field technicians, and customer support to resolve any scheduling conflicts.
• Track performance metrics and report weekly to the Operations Manager.

Essential Qualifications

We’re looking for candidates who bring a blend of professionalism, technical aptitude, and a passion for customer service.

• Excellent spoken and written English, with a clear, friendly, and professional tone.
• Professional phone presence and strong interpersonal skills.
• Reliable high‑speed internet connection (minimum 10 Mbps download).
• Quiet, dedicated home office space free from distractions.
• Availability to work during U.S. Eastern Time business hours (8 a.m. – 5 p.m.).
• Prior experience in customer service, appointment setting, dispatching, sales support, or call centers.
• Familiarity with CRM systems and scheduling software (experience with brighthush’s tools is a plus).
• Strong organizational skills and the ability to manage multiple leads simultaneously.

Preferred Qualifications

These additional skills will set you apart and accelerate your success at brighthush.

• Experience in the electrical or home‑services industry.
• Knowledge of brighthush’s lead‑generation platforms.
• Basic understanding of electrical terminology and common residential issues.
• Previous performance‑based compensation experience.
• Proficiency in English and Spanish (or another language) for bilingual outreach.

Skills & Competencies

• Communication: Ability to articulate service benefits clearly and confidently.
• Negotiation: Skill in turning hesitant prospects into booked appointments.
• Time Management: Efficiently juggle multiple leads while maintaining high response times.
• Problem Solving: Resolve scheduling conflicts and objections with creative solutions.
• Data Accuracy: Meticulous record‑keeping and attention to detail.
• Customer‑Centric Mindset: Focus on delivering a positive experience that encourages referrals and reviews.

What Success Looks Like at brighthush

We measure success through tangible metrics that reflect both performance and customer satisfaction.

• Fast response times (average under 5 minutes for inbound leads).
• High booking rates (target ≥ 70% of qualified leads).
• Low cancellation rates (target ≤ 5% of scheduled appointments).
• Positive customer interactions (high satisfaction scores).
• Consistent follow‑up and lead nurturing.
• Increased reviews (target ≥ 10 new reviews per month).

Compensation & Benefits

As an independent contractor, you’ll enjoy a flexible, results‑driven earning structure:

• $10 for every qualified appointment booked.
• $10 when the appointment is completed.
• $5 when the customer leaves a review.
• $5 when a membership is sold.
• Monthly performance bonuses may be available for top performers.

Additional perks include:

• Fully remote work – no commuting required.
• Flexible schedule within Eastern Time business hours.
• Access to ongoing training and professional development.
• Opportunity to build a portfolio of high‑impact skills.
• Potential for long‑term partnership and expanded responsibilities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful appointment setters may progress to:

• Senior Appointment Setter – leading a team of remote agents.
• Sales Coordinator – managing larger pipelines and strategic accounts.
• Operations Manager – overseeing scheduling, dispatch, and customer experience.
• Business Development Lead – driving new market expansion and partnership initiatives.

We also offer:

• Monthly performance reviews and coaching sessions.
• Access to industry certifications and webinars.
• Mentorship from senior leaders in sales and operations.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles.
• Monthly town‑hall meetings with leadership.
• Open communication channels via brighthush’s collaboration tools.
• Recognition programs celebrating top performers.
• Inclusive policies that value diversity and work‑life balance.

Application Requirements

To apply, please submit the following:

• Resume – Highlight relevant experience and achievements.
• 60‑second voice introduction – Record a short audio clip introducing yourself and explaining why you’re a great fit.
• Internet speed screenshot – Verify your connection meets the minimum requirement.
• Experience description – Detail your previous appointment setting or customer service roles.
• Availability – Confirm your ability to work during U.S. Eastern Time business hours.

Send all materials to [email protected] with the subject line “Remote Appointment Setter Application – [Your Name].”

Ready to Light Up Lives?

If you’re organized, responsive, and motivated by performance‑based earnings, brighthush invites you to bring your expertise to our dynamic remote team. Join us in delivering reliable electrical solutions and exceptional customer experiences, all while earning a competitive, results‑driven income from the comfort of your home.

Apply today and start your journey toward a rewarding, flexible career with brighthush!