Dynamic Remote Customer Care Coordinator – Elevate Customer Experience & Drive Service Excellence at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that blends cutting‑edge technology with a passion for service. Our mission is to empower people to achieve their goals by providing seamless, personalized support across every touchpoint. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a vibrant, inclusive environment where your ideas matter and your growth is a priority.

Why Join brighthush?

At brighthush, we believe that exceptional customer care is the cornerstone of lasting relationships. We’re looking for energetic, creative individuals who thrive on solving problems, delighting customers, and shaping the future of service. As a Remote Customer Care Coordinator, you’ll be the voice that represents brighthush’s commitment to quality, empathy, and innovation.

Key Responsibilities

• Customer Advocacy – Serve as the first line of support for account and payment inquiries, providing clear, concise, and empathetic assistance.
• Escalation Management – Navigate complex issues from offshore and web‑support teams, ensuring timely resolution and customer satisfaction.
• Process Improvement – Identify trends, propose solutions, and collaborate with cross‑functional teams to refine support workflows.
• Quality Assurance – Maintain high standards of communication, accuracy, and compliance with brighthush policies.
• Team Collaboration – Partner with peers, supervisors, and technical specialists to deliver a unified customer experience.
• Continuous Learning – Engage in ongoing training and development programs to stay ahead of industry best practices.

Essential Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 2 years of customer service or call‑center experience.
• Proficiency in Google Workspace or Microsoft Office (at least 1 year of experience).
• Strong verbal and written communication skills in English.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload).
• Secure, quiet home office environment free from background noise.

Preferred Qualifications

• 3+ years of customer service or call‑center experience.
• Experience in the financial services industry.
• Knowledge of CRM systems and ticketing platforms.
• Experience handling high‑volume inquiries and managing multiple priorities.

Skills & Competencies

• Empathy & Listening – Ability to understand customer emotions and respond with genuine care.
• Problem‑Solving – Analytical mindset to diagnose issues and devise effective solutions.
• Adaptability – Comfortable navigating changing processes, tools, and customer expectations.
• Time Management – Efficiently balance multiple tasks while meeting performance metrics.
• Collaboration – Work seamlessly with remote teammates and cross‑functional partners.
• Technical Proficiency – Comfortable using web‑based applications, knowledge bases, and data entry tools.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Customer Care Coordinator, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular skill‑building workshops covering advanced customer engagement, product knowledge, and leadership fundamentals.
• Clear performance pathways leading to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and operations.
• Annual learning stipend to pursue certifications, conferences, or online courses.

Work Environment & Culture

brighthush values a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a tight‑knit community through:

• Weekly virtual town halls and Q&A sessions with executive leadership.
• Monthly team video calls to celebrate wins, share insights, and build camaraderie.
• Digital “watercooler” channels for informal chats, hobby groups, and wellness tips.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Flexible scheduling that respects work‑life balance while meeting customer needs.

Compensation & Benefits

While specific salary ranges may vary by location, brighthush offers competitive compensation packages that reflect your experience and contributions. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Employee assistance program for mental and financial wellness.
• Remote work stipend to support home‑office setup.
• Access to wellness resources, including virtual fitness classes and mindfulness sessions.
• Employee discount program for brighthush products and services.

Remote Work Requirements

To ensure a high‑quality customer experience, we require:

• Secure, private home office free from background noise.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload).
• Use of a wired connection or a stable Wi‑Fi network that meets security standards.
• Compliance with data privacy and security protocols.
• Availability during core hours: Monday‑Friday, 10:00 AM – 7:00 PM CST.

Eligibility & Location

This role is 100% remote and open to U.S. residents located in the continental United States, excluding California, Hawaii, and U.S. territories. Applicants must be able to meet the internet and home‑office requirements outlined above.

How to Apply

Ready to make a difference? Submit your application through our careers portal and join a team that values innovation, empathy, and growth. We look forward to learning how your unique talents can help us elevate the customer experience at brighthush.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.