Experienced Healthcare Customer Service Representative – Remote, Patient Engagement & Care Coordination

About brighthush

brighthush is a forward‑thinking leader in the healthcare services sector, dedicated to connecting patients, providers, and payers through innovative outreach and engagement solutions. With a mission to empower individuals to take charge of their health, brighthush blends cutting‑edge technology, data‑driven insights, and a compassionate workforce to deliver personalized care experiences. Our remote‑first culture empowers employees to work from anywhere in the United States while staying connected to a vibrant, collaborative community.

Why Join brighthush?

At brighthush, we believe that every conversation matters. Whether you’re answering a call, guiding a patient through a care plan, or collaborating with a cross‑functional team, you’ll be part of a mission that directly improves lives. We offer a competitive hourly rate, comprehensive benefits, and a culture that values growth, innovation, and work‑life balance. If you’re passionate about healthcare, thrive in a fast‑paced environment, and want to make a tangible impact from your home office, we want to hear from you.

Key Responsibilities

• Deliver exceptional customer service to patients, providers, and pharmacies via phone, chat, and email.
• Guide patients through scheduling care assessments, preventive screenings, and follow‑up appointments.
• Document all interactions accurately in our CRM, ensuring data integrity and compliance with HIPAA.
• Identify patient needs, provide educational resources, and troubleshoot common healthcare questions.
• Respond to inquiries during a 24/7/365 operation, maintaining high satisfaction scores.
• Collaborate with internal teams (claims, medical, and technology) to resolve eligibility and service questions.
• Meet or exceed daily, weekly, and monthly performance metrics (e.g., call volume, resolution time, patient satisfaction).
• Participate in ongoing training and quality assurance initiatives to continuously improve service quality.

Essential Qualifications

• High school diploma or General Education Development (GED) certificate.
• Excellent verbal and written communication skills in English; Spanish language proficiency is a plus.
• Strong listening skills and the ability to empathize with patients from diverse backgrounds.
• Proficiency with computers, including Microsoft Office Suite and multi‑screen navigation.
• Reliable attendance and punctuality; ability to adhere to a published schedule.
• Experience in a customer‑service or call‑center environment is preferred but not required.
• Ability to multitask, think critically, and solve problems using sound judgment.

Preferred Qualifications

• Prior experience in healthcare or insurance customer support.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Familiarity with CRM systems and call‑center software.
• Experience working in a 24/7/365 operational setting.

Skills & Competencies

• Customer‑centric mindset with a passion for patient advocacy.
• Strong interpersonal skills and cultural competence.
• Adaptability to changing priorities and evolving technology.
• Data‑driven approach to problem solving and continuous improvement.
• Team collaboration and cross‑functional communication.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training modules covering healthcare policies, product knowledge, and soft‑skill development.
• Clear career pathways to roles such as Senior Engagement Specialist, Team Lead, or Operations Manager.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond frontline support.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

Our remote‑first model means you can work from the comfort of your home while staying connected through virtual collaboration tools. At brighthush, we celebrate diversity, foster inclusion, and encourage innovation. You’ll join a team that values transparency, accountability, and continuous learning. We host quarterly virtual town halls, wellness challenges, and peer‑recognition programs to keep the community engaged and motivated.

Compensation & Benefits

Hourly Rate: $15.00 per hour (competitive for remote customer service roles in the healthcare sector).

Benefits Package

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Flexible spending accounts (FSAs) for medical and dependent care.
• Employee wellness programs (mental health resources, fitness stipends).
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for confidential counseling.

Additional Information

All applicants must complete a brief assessment as part of the hiring process. Assessments must be completed independently; any unauthorized assistance will result in disqualification. We do not accept resumes from external staffing agencies or recruiters. Please submit your application directly through our official career portal.

How to Apply

Ready to bring empathy, energy, and genuine care to every call? Click the link below to apply and join the brighthush team. We look forward to reviewing your application and exploring how you can help us make every conversation count.

Apply Now

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Protect Yourself from Recruitment Scams

If you receive any suspicious job offers or communications claiming to be from brighthush, please verify the authenticity by contacting our recruiting team at [email protected]. Report any fraudulent activity to the appropriate authorities.