Dynamic Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist

About brighthush

brighthush is a leading force in the retail and consumer goods arena, redefining how brands connect with shoppers across every touchpoint. With a global footprint that spans omnichannel retail, digital strategy, and data‑driven insights, brighthush empowers brands to secure shelf space, drive in‑store visibility, and outperform competitors both online and offline. Our team of over 20,000 dedicated professionals thrives on innovation, integrity, and a relentless focus on delivering measurable results for our clients, partners, and customers.

At brighthush, we believe that success starts with people. We cultivate a culture where every associate is encouraged to think strategically, communicate proactively, and take ownership of their impact. Whether you’re working from home or in our modern, collaborative office spaces, you’ll find a supportive environment that values work‑life balance, continuous learning, and career advancement.

Position Overview

The Dynamic Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist will serve as the primary virtual sales contact for a portfolio of independent retailers. This hybrid role blends remote engagement with in‑office collaboration, ensuring that you can build strong relationships, execute sales strategies, and achieve both short‑term and long‑term performance goals.

Key responsibilities include outbound sales, promotional execution, new item placement, and distribution initiatives. You will work closely with the Virtual Sales Customer Manager and other internal teams to secure new opportunities, analyze sales data, and drive incremental revenue for brighthush’s retail partners.

Hybrid Work Schedule

• Office days: Tuesday, Wednesday, and Thursday (3 days per week)
• Remote work: Monday, Friday, and any additional days as needed
• Dedicated home office workspace with reliable internet access required

Key Responsibilities

• Manage and grow assigned brighthush accounts through outbound sales calls, video meetings, and email communication.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers supplied by brighthush.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor‑sponsored promotions.
• Develop and maintain strong relationships with retailer buyers, store managers, and decision‑makers through consistent virtual communication.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through sales analysis and customer conversations.
• Review distributor reports and sales data to prioritize opportunities and develop account‑specific growth strategies.
• Communicate customer feedback, competitive activity, and market trends to management and client partners.
• Maintain accurate records of customer interactions, sales activities, and business results using company‑provided technology and systems.
• Collaborate with retailer contacts, internal teams, and client partners to execute sales objectives and support business growth.
• Establish performance goals and review progress regularly with the Virtual Customer Manager.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience in sales, account management, customer service, or telesales.
• Strong phone‑based selling, relationship‑building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel.
• Ability to analyze sales data and identify opportunities for business growth.
• Self‑motivated with strong organizational and time‑management skills.
• Dedicated home office workspace with reliable internet access.

Preferred Qualifications

• Experience working with brighthush, natural products, distributor sales, or retail account management.
• Familiarity with promotional execution and temporary price reduction strategies.
• Knowledge of retail analytics tools and sales forecasting techniques.
• Experience in a hybrid or remote sales environment.

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Strategic thinking and problem‑solving abilities.
• Data‑driven decision making and analytical mindset.
• Adaptability to changing market conditions and customer needs.
• Team collaboration and cross‑functional coordination.
• High level of professionalism and integrity.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training on sales techniques, product knowledge, and industry trends.
• Opportunities to advance into senior account management, sales leadership, or strategic partnership roles.
• Participation in cross‑functional projects that broaden your skill set and visibility.
• Access to industry conferences, webinars, and networking events.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our hybrid model blends the flexibility of remote work with the camaraderie of in‑office collaboration. You’ll enjoy:

• Modern, well‑equipped office spaces on Tuesdays, Wednesdays, and Thursdays.
• Regular virtual team huddles and brainstorming sessions.
• A culture that celebrates data‑backed successes and continuous improvement.
• Commitment to diversity, equity, and inclusion across all levels.
• Employee wellness programs, flexible scheduling, and generous paid time off.

Compensation & Benefits

While the exact salary range for this role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend.
• Employee assistance program and wellness resources.
• Flexible work arrangements and remote‑work support.

Why Join brighthush?

When you join brighthush, you become part of a community that values strategic thinking, proactive communication, and a commitment to sales excellence. You’ll have the chance to:

• Drive tangible revenue growth for leading brands.
• Build lasting relationships with retailers and industry stakeholders.
• Leverage cutting‑edge technology and data analytics to inform strategy.
• Grow your career in a supportive, high‑performance environment.
• Make a real impact on the retail experience for consumers worldwide.

Apply Today

Ready to take the next step in your sales career? If you’re passionate about building relationships, driving growth, and delivering results in a hybrid setting, we want to hear from you. Apply now to become the Dynamic Remote Customer Relationship Manager – Retail Sales & Account Growth Specialist at brighthush and help shape the future of retail.

For any accommodation requests, please email [email protected] with “Applicant Accommodation” in the subject line. All applicants will be considered in accordance with brighthush’s equal opportunity policies.

We look forward to welcoming you to the brighthush family!